Suzanne Abrahams

Trustpilot

Misleading Information on Website

I ordered an Orla Kiely table Cloth for £50. On the website it states: 'Oilcloth as standard does not come with a hemmed edge. Here at Jolee we believe that your Orla Kiely should come with a stylish finished edge with complimentary bias-binding hemmed edge with every order.' I interpreted this as meaning the table cloth would come with complimentary bias binding, as in free of charge and I ordered on this basis. I have since been advised by the company that, 'The bias binding hemmed edging is not included as standard on our tablecloths. The statement shows our thoughts/recommendation that you should order a tablecloth with bias binding which comes in a complimentary colour to the chosen tablecloth design. If you wish to, you can send this back to us to have this added on but there would be an additional cost of £21 + Shipping back to you.' I feel the statement on the website is extremely misleading to customers and the response from customer service not particularly helpful or supportive. Especially when I had stated I required the tablecloth for an event I am holding in 2 days. Really disappointing.

Ms P Clayden

Trustpilot

Needed an extra large tablecloth

Needed an extra large tablecloth. Great customer service & advice. Beautifully made with addition of edge braid. Good quality oil cloth that doesn't stain as easily as cheaper versions and doesn't curl (and collect dirt) around the edge.

Poppy Shadbolt

Trustpilot

AVOID - THREE tablecloths stained - no refund!

Avoid - weird stains appear within days! These cloths are NOT wipe clean - they mark and stain!! I ordered one cloth, noticed a strange red mark so assumed we had bean careless, ordered another one was super careful. Same thing stange red marks appeared after a day. After a lot of back and forth and returning the two tablecloth to them Jolee agreed to send me a replacement (no refund offered!) and same thing has happened again. They tried to blame it on the cleaning spray (all natural products) I used but this is rubbish as we didn’t use any spray just water with the third one. I’ve emailed again and had no reply. Over £100 spent and all I have is one marked and unusable tablecloth (Jolee kept the two I purchased and returned to them).

Daniel Barber

Trustpilot

I can't fault Jolee Tablecloths

I can't fault Jolee Tablecloths. I have an extending table, so it meant having a bespoke order for the table measurements and a velcro attachment for the extending sizes. Every email contact/phone call with Ethan have been polite and very helpful to ensure we both understood and that the order is what I expected it to be (especially that they deciphered my waffling email so well). I received my order today from the ordering happening only a few days ago! I can't believe the speed to get a bespoke order completed, and delivered. The quality and finish have exceeded my expectation. They matched the pattern perfectly, and I can't see where the extension attaches. I'm amazed with the communication start to finish, and to the end product. I will happily use Jolee again without hesitation.

Mrs Charlotte Greenlees

Trustpilot

Excellent quality

Excellent quality Outstanding customer service I've had 3 orders from them now Don't go anywhere else !

Alyson Paton

Trustpilot

Fabulous products and customer service

Fantastic sample service allowed me to then purchase two large tablecloths with confidence. High quality and look great. I would recommend paying for the rolled delivery - they arrived table-ready with no creases. Excellent responsive communications.

Laura Mason

Trustpilot

Beautiful Tablecloth

Tablecloth arrived very quickly after ordering and we are very impressed with the quality of the product. The design is beautiful. It looks great in our dining room and is easy to wipe clean too! We’re very happy with it and we wouldn’t hesitate to order again from this great company. Thank you!

L Gibb

Trustpilot

Lovely tablecloth

Lovely tablecloth but wish I had opted to pay for it to be rolled as being folded the fold marks are not going away

Nicola

Trustpilot

Love my table cloth

Love my table cloth, excellent value for money and looks great

Consumer

Trustpilot

Fantastic quality table cloth received…

Fantastic quality table cloth received - I love the design and the material. Good communication from seller. Would definitely recommend and will buy from Again.

Stephen Hampshire

Trustpilot

Excellent service and quality product.

I bought a table protector from Jolee to prevent damage to our oak table. It was slightly delayed due to transport damage but Jolee dealt with the issue brilliantly and had a replacement sent out for next day delivery. The product is of excellent quality and at a great price. The item was delivered within a week and my delivery costs refunded due to the delay caused by the damage to the item. Very good response by the seller and I would recommend Jolee to all and have no problems about using them again.

Customer

Trustpilot

Top Marks all round.

Amazing service, super fast delivery and perfect tablecloth. Can’t recommend highly enough.

Alex

Trustpilot

Love our new oilcloth…

I absolutely love our new oilcloth tablecloth. It’s proper oilcloth rather than pvc and is a beautiful print. Even with finished edges it came pretty quickly. Would definitely order from here again.

Sabrina Connolly

Trustpilot

Tablecloth yellow not cream as advertised

Tablecloth that arrived was a significantly different colour to the picture on website - it is described as cream but what arrived was yellow. I contacted customer service who were unhelpful (I got the incredibly frustrating response of 'yes, we have sent you the correct product' even though I was never claiming to have received the wrong item, just that the tablecloth was unreasonably different from the images they use to sell it). They admitted that the photographer photos may not be true to the item. They advised I should have got a sample first. I still feel this is an unreasonable defence on their part as it requires the customer to know that the images are unreliable. The representative eventually said he wasn't able to make decisions on these issues and that the director would look at it upon their return to the office on Fri or Mon. It is now a full week on from that Mon and I've had no communication hence the 1* review. In an age when so much shopping is done online and all we have to go on is digital images and descriptions, companies really should hold themselves to high standards around this and expect customers to be unhappy when these images are untrustworthy. All I wanted was a free return as I wasn't responsible for the issue. Edit: 11 days since Jolee Tablecloth's response and I have not heard from Lee as stated. It was not a monitor issue as I shopped for the tablecloth on both a phone and laptop. The images are simply inaccurate.

Amy S

Trustpilot

Disappointed with customer service

Ordered Mykonos tablecloth (listing was pre order but dispatch date was two days before I placed order so I expected it to be dispatched asap) 12th August. I have still not received my order. Numerous attempts to contact the company via email, live chat on website, Facebook messenger to no avail. Very poor customer service, my mum recommended me this company as she had a great experience two years ago and I wanted to support a smaller business rather than Amazon etc. Eventually spoke to a lovely lady called Suzanne who said she would look into where my order was. There was a delay in delivery from supplier (fair enough but would have appreciated contact from company to inform rather than having to chase it myself). I was told it had been dispatched Monday 21/8 (I paid for upgraded tracked delivery so should have received within 3 days- when Suzanne looked at the tracking she could retrieve any information as to where it was). She was passing my enquiry over to the company director to investigate and was advised he would make contact with me. 2 weeks later and I have had no contact. I am extremely disappointed with the service I have received. I paid money for an order over a month ago and have had no product, nor contact other than with Suzanne. If I was a director and heard this had happened I would be at least making a phone call to apologise and offer a resolution. I now have been offered by Suzanne a replacement tablecloth when the next delivery from supplier comes in this week. Such a shame and I’m sure it’s just an error but can’t help but feel like the company don’t value their customers.

Karen Taylor

Trustpilot

Delighted with Scandi Birds Design Oilcloth Tablecloth

My new Jolee Scandi Birds Design Oilcloth tablecloth is beautiful. I'm really delighted with it. I bought it to replace a designer Vanessa Arbuthnot oilcloth that was very expensive but now very worn after 6 years. This Jolee cloth seems very good value and the quality looks the same as my previous much more expensive cloth. I paid a little extra to have it edged so it doesn't fray and for rounded corners and am so pleased I did so. Fast delivery too. Highly recommended. Will see how it wears.

Tara DT

Trustpilot

Excellent service and a lovely oilcloth…

Excellent service and a lovely oilcloth exactly as described. Highly recommend.

Jackie O'Dowd

Trustpilot

Excellent

Delivered in good time, table clothe is lovely and just what I wanted, will shop here again

Debbie Sutton

Trustpilot

Brilliant Orla Kiely tablecloth I was such a pain as a customer but the…

I was such a pain as a customer but the staff were both patient and faultless dealing with my pre-order queries. My order flew through and I'm absolutely delighted with my purchase. I'm sharing all the pics on Facebook which will give you an idea of how happy I am. I ordered Orla Kiely Multi Stem Botanica green matte finish with dark green trim oilcloth tablecloth.

Rebecca

Trustpilot

Ordered a tablecloth for our round…

Ordered a tablecloth for our round kitchen table which was starting to look scuffed. The cloth arrived quickly, is great quality and has made our worn out table look so much better!