SCAM COMPANY - PISSING ON THEIR CUSTOMERS AND CONSUMER RIGHTS
AVOID BUYING HERE! This Company is scamming foreign customers. Forget about getting any help if a problem occurs. I’m a Portuguese customer who fell for their online ads here in Portugal and bought a kitchen aid machine for €600, they just forgot to mention, that they are not adjusting their products to the markets they are targeting, meaning I have a machine with a 3-plug, not a EU plug. Back and forth with the company, they don’t even accept my return and refuse to corporate about finding a solution.
1. They actively advertise and target EU countries in their marketing
2. They choose to ship to EU countries
3. They don’t mention anything about 3-pin plug in description, making the customer take it for granted that the company naturally is adapting their products to local standards where they are operating.
The product was bought for a Christmas gift which made it impossible to figure out the issue within 2 weeks. Juicers.ie are ice cold and basically telling me to “shut up” and keep the product! They don’t care at all and are just misleading you completely. I’ll never be using this product. I don’t want to deal with a converter on a high end product - it takes quality away from the experience and just makes it not cool. I can tell from my conversations with the support team, that this company will not be supportive should any problem occur, so beware - I can’t recommend anyone to take chances with them. They are terrible and arrogant to speak with and their arguments are so poor. It's like talking to a child who can't understand common sense and definetly have no idea about their responsabilities as a company with B2C sales all over Europe. You have to adapt to local standards as a company, when choosing to operate and do sales abroad, but they completely fail to do so. I found this company only because they were pushing sales to Portugal via ads. Do they also avoid paying VAT abroad where they are operating? Thats their argument all the way through, they are IRISH, meaning they have no responsibilities whats so ever. Fraudsters is what they are. This company has lowest moral standards that I have ever seen.
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Update: 15.1.2024
Juicers.ie say in their reply that they ship the product with an adaptor, which is not true. The product did not come with an adaptor. Juicers.ie has now finally accepted to take back the product and I have returned it to them.
