Margaret Wood
Great customer service
Really I impressed with customer service, I had a problem with one of my purchases, I contacted customer services and it was all solved and a new item sent within a week.
Really I impressed with customer service, I had a problem with one of my purchases, I contacted customer services and it was all solved and a new item sent within a week.
Excellent item, lovely colour and well made. Have received quite a few compliments from other people. Quick delivery and great sales price, thank you!
Poor packaging, parcel was broken and came with Royal Mail damaged packaging sealed. Many items missed from the order. There’s no response from the customer service
I purchased a red jacket it didn't take long to come it's so lovely and warm and good quality too I'm over the moon with and will be buying again from this company
The items are great but the packing of the item are not so good ordered two swim shorts for my grandsons one was folded the other just screwed up and not inside polythene bag I wasn’t to happy !!
Really impressed by the quality and fit of the product, and I got it in the sale!
Great quality. Excrement color
Great service - Jo dealt with my issue regarding a defective product very promptly and a replacement was sent straight away. Thank you!
Great quality, very Pretty design.
Beautiful coat, well made and looks to be hard wearing for school use.
Recently purchased my children some bags for school and had a slight issue with a charm that comes on one of them. I emailed and was dealt with by the lovely customer service agent called ‘Jo’ who sorted my issue out instantly. Thanks for being helpful and efficient Jo 🙂
I have not received the order and tried to contact customer service multiple time via email & live chat, no response!
I bought backpack for my daughters birthday. Paid £4.99 for delivery. Backpack arrived faulty, logo was on the side, instead in the middle as shown on the website. Backpack looks weird. Have to pay £ 2.99 for return. I lost £8 ,very disappointed. I will never purchase anything again.
Great service. Speedy delivery. Kids seem delighted and backpacks are lasting well so far.
I had a parcel arrive with 3 bits missing (parcel was open ant the top, however I anm certain not anll items would hve fit in the bag annyway) and another completely stranded somewhere in the midlands. I contacted customer services as I was concerned about the missing items and stranded parcel and Becky was the representative to come to my aid. She has been truly amazing dealing with this for us and sent the stranded order out rather quickly, and opened an investigation with Royal Mail for that one. She then started to look at the missing items and messaged to see what I would like in place of a navy tracksuit set which was no longer in stock in the size I wanted. After checking what others they had available Becky has dispatched the 3 missing items today which will make my older 2 so very happy. As a mum of 5 with autism I buy a lot of clothing in several sizes as my kids will like something and then want it again and again when they outgrow them. Add to the fact they are 11 and 13 yrs old they are developing their own sense of style and I love that hype provide a wide variety for them to choose from. Thanks again Becky u have been more of a life saver than u realise and I can’t recommend urself enough. Ps hype please do more green styles for girls my 11yr old loves green especially lime green 🙈❤️
It's the second rucksack we've bought for our granddaughters. The first one we bought was 3 years ago when the first granddaughter was 8 and has since put up with all the trials and tribulations of primary school. Good value and plenty of choice.
Poor experience ordering first time. Chosen a faster delivery option but still waiting for the product after 7 days. The tracking number does not show any update after the dispatch. Reached out for help on multiple channels i.e. chat, Twitter, email but fail to get a response. So overall a poor customer experience.
Great items, fast delivery and great prices!
Several buys from Hype and their products do not disappoint. Over the past few years I have bought coats, hoodies, rucksacks, bottles, lunch bags for my Grandchildren and nephews. They quality is excellent. The products have been used in every school day, picnics etc and I've never worn. The children only change the styles as the patterns alter and they want a newer style. Rucksacks are then used by parents are still in use 5 years on and still going strong.
...and shipping to the US was good also. Will definitely purchase from hype. Again!