CHRIS MURRIE

Trustpilot

Great Customer Service

Me and my family came to get a watch made for our Dads 60th Birthday. We were served by Georgina. She took great care in telling us the details and giving us information on each watch. Georgina also was extremely patient as our Dad went through the different options, she was funny and gave us all a fantastic experience. There was a great selection of Watch faces and straps to choose from and adding an engraving made the watch extra special. First class customer service from Georgina, thank you!!

Euan M Findlay

Trustpilot

Great service and experience, again!

I have bought a number of watches over the last few years, and always had a great experience in the St Andrews shop.

Artoo Adoy

Trustpilot

Great watch experience

I was gifted a watch experience. Josh, in Edinburgh took me and my wife through it. He was very professional throughout, providing us with interesting information and also time to stop and think about what we wanted. Georgina helped with the engraving and gave great advice on personalising the watch. We both really enjoyed it.

Alison

Trustpilot

Edinburgh Shop, Georgina was excellent and really…

Georgina was excellent and really helpful and helped with our choice of watch for my husband's birthday. My husband is a wheelchair user and it was not easy for him to see the selection of watches but Georgina put the selection on a tray to let him see the choices which was really helpful. Georgina was really patient and did not rush my husband when he was choosing his watch.

Thomas

Trustpilot

Amazing experience

Georgina was amazing on the day. Talked us through the history of the company and was extremely patient with my lack of decisiveness. This and the final Cuillin watch face and straps look great. Can’t recommend highly enough:)

Nicole Dick

Trustpilot

Such a unique experience!

Georgina was amazing. Was such a fun and unique experience learning all about the watches and the brothers and the history of watches in Scotland. The perfect gift and I can’t wait to go back to pick mine!

Mr N Barry

Trustpilot

Watch building experience in Edinburgh

I had the Watch building experience with Josh in Edinburgh. He couldn't have been more welcoming & friendly. He made a decent coffee brew and after explaining the company history he went through all the various options I could have. Really enjoyable way to spend a couple of hours and at the end you have a bespoke quality watch, mine engraved as a birthday memory. Unique gift, Josh brilliant, book it !

Hayley

Trustpilot

Watch making experience

We attended a watch making experience today in Kartel in Edinburgh for my partner. First class customer service from Josh made us feel welcome offered us drinks right away. Met Georgina as well who was also very friendly and welcoming. Josh gave us history of Kartel then showed us all the available watch faces, straps and buckles. Allowed my partner as much time as he needed to choose the right one. Josh then did his magic and created the perfect watch. Everything was so relaxed and perfect. Highly recommend as a special gift. Thanks for a lovely experience Josh and Georgina.

Gary Gardner

Trustpilot

Awesome concept beautiful timepieces

Awesome concept beautiful timepieces. The ability to choose every aspect of the watch is fantastic. The Knowledge of the staff member Josh was really helpful and an interesting insite into the company's history

Catriona Hutcheson

Trustpilot

Fantastic birthday treat

We bought vouchers to make watches for a 50th birthday present. We went today and cannot recommend it highly enough! Josh was a fantastic host. He took time to tell us about the company, its history and even made us drinks before we started. He explained the choices available, and gave us as much time as we liked at each stage. We really enjoyed selecting each part of the watch and seeing what different options would look like. The final touches were adding the buckles (which he showed us how to add ourselves) and engraving the back. We left with watches that we love, and having had a brilliant afternoon.

James Cook

Trustpilot

Quality and Unique

Dale was very friendly, knowledgable and passionate about his and his brothers business. The watches are all quality and I really liked the fact you could make one personal to you with the unique combinations of the watches and straps. Next time I’ll take up the offer of a dram!

Thomas Byrne

Trustpilot

Josh was amazing

Josh was amazing, really knowledgable about the company and helped me with choosing my bespoke watch. It didn’t feel pushy or sales and was able to answer all of my questions regarding the faces, straps, engraving and more.

Michael Atton

Trustpilot

Great Experience!

Had an excellent watch making experience at the St. Andrews shop with Dale. It was a very relaxed and informative afternoon, helped on with a few wee drams and a Prosecco for my partner. There was no hard sell and I ended up with a lovely watch.

Tharin

Trustpilot

Attentive, knowledgeable and professional staff

We went to get a new watch last week at the St. Andrews branch and was not disappointed. Filip is attentive and provided a thoughtful explanation for each model to me and even suggested good combinations for the watches and straps. In the end, I got the combination that he suggested. Highly recommended

Consumer

Trustpilot

The story makes the experience memorable

Buying a watch with an interesting back story in a world of proliferation is a tough gig - here we have a Scottish company with a unique story- one of passion and ingenuity- to learn the whole story you will have to book an experience. Every watch collector should have one. Josh made the purchase individual….

Guy G

Trustpilot

Perfect Birthday Experience

What a great personal experience, from the welcome and telling us about the brand and their journey to choosing and trying on watches to make a decision, all squared off with a cold beverage and chance to do some personal engraving. Product and packaging all top quality and a worthy investment or in my case a present! Can’t wait to go back

Mike Keon

Trustpilot

Wonderful experience in Edinburgh

Wonderful experience, beautiful watches. The entire experience was made even better by Josh, who was terrific!

Adrian

Trustpilot

Watch part “choosing”, not “watch building” - disappointed

If you want to experience building a watch, then don’t go to their “watch building experience” which is just an appointment to choose a watch case (movement and hands already installed) and pick a strap. The appointment started a little late as they had a “walk-in” just before. You’re paying quite a lot of money for not a lot of choice, and mostly quartz (only two models today had automatic movements which cost hundreds of pounds more for off the shelf Miyota movements - please Google for yourself how much a Miyota 8215 costs.) I thought I was paying for an experience, not a watch with ten seconds of assembly by the staff. However, the two staff were friendly and did a good job which was the redeeming feature relative to my expectations. PLEASE change the word “building” to something else less misleading, or change your website page to state that the watch is already built, apart from attaching the strap of your choice. - I shall finish with a positive which is that the quartz watch and leather strap I selected were very nice and not bad value overall.

Robert

Trustpilot

I stumbled by the shop one day in St…

I stumbled by the shop one day in St Andrews and was blown away by the aesthetic of the place! Fantastic shop, the shop assistant was very knowledgeable on the movements and was able to assist me with everything! After 15 mins of browsing I walked away with a fabulous automatic watch and they have won themselves a loyal customer

gary rooney

Trustpilot

A must do for anyone buying a watch

Excellent experience, made very welcome as I walked through the door, tea, coffee and whiskey offered on arrival, I had the pleasure of having Filip today he made the experience what it was and was very informative through the whole process