I ordered swaddle wraps before my baby was born. Once the baby arrived I went to use them and the quality was awful. They can’t be used in a safe way for baby to sleep in. I reached out to see if they could extend their return policy and denied any worthwhile solution - they just repeated their policy. Sad to see that a company making baby products that most people buy in advance of a baby being born has such an inflexible policy. Total waste of money!
I purchased a couple different items from the Kea Babies website this month, and was impressed by how quickly both orders arrived! Their customer service team is also excellent. When I needed to make a return, CS responded to my emails promptly (within 8 hrs) and were super easy to work with overall. Highly recommend!
Overall is ok
Received items quickly and they were better than expected. Perfect!
I love the material KeaBabies uses for their burp cloths and baby wrap! I have been happy with anything I’ve purchased from the brand including my postpartum belt! Highly recommend!!