crina ene

Trustpilot

Fraudulent abusive commercial behaviour

My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher. This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer. Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.

Sofia Soares Carraca

Trustpilot

User friendly shop and fast deliveries

User friendly shop and fast deliveries. The range of products offered is incredible and the fact that each lamp comes with its specific bulb is also great. Also, the shop AIs name is Edison. How perfect is that?

Ali A A Altammar

Trustpilot

Great experience from a repeat customer

Great selection of high end lighting options...very responsive customer care team. Special thanks to the team for negotiating the replacement of a product that was damaged in transitbwith the supplier.

Lilia Suharev

Trustpilot

Great product

Great product! Elaborate packaging. High quality.

Martina Roberts

Trustpilot

Akku ist nicht ok

Akku ist nicht ok Ladet nicht

Edgars Rozītis

Trustpilot

Recommend

Great product quality, price and delivery time

Zane Jēkabsone

Trustpilot

Really impressed with the service

Really impressed with the service. Took only 5 days to get to me (2 of those were Saturday and Sunday). The price was unmatched. The lamp came neatly packed and I couldn’t be happier 🙂 You’ve gained yourselves a customer.

Ruta Grunde

Trustpilot

fast and good

fast and good

Olivier

Trustpilot

Top customer service

A large choice of original accessories. A extremely useful and kind service by Romain. I had made a little mistake in my order and he solved everything with a high level of customer service.

bournel pandora

Trustpilot

Des menteurs, un colis perdu et aucun dédommagement

J’ai acheté récemment une lampe en France, livraison assez longue je ne comprends pas et je vois qu’il a été livré dans le point relais que j’avais sélectionné. Ok. J’y vais et eux me disent qu’ils ne l’ont pas acceptés car trop encombrant. Donc j’écris au SAV de lampe mesteren en leur expliquant que le point relais ne l’a jamais eu entre les mains. Ils acceptent de lancer une enquête auprès de leur transporteur. Entre temps je retourne dans mon point relais pour chercher d’autre colis et ils m’avertissent que le site les as contacté pour savoir s’ils avaient le colis et ils ont bien dit que non. J’ai espoir qu’il soit livré ailleurs donc j’attends la fin de l’enquête. Et là 10 jours plus tard, je reçois comme unique information : apparement on vous la livré aujourd’hui. Enquête clôturé. Sauf qu’ils n’avancent aucune preuve, que le point relais est témoin de n’avoir jamais rien reçu, que je leur ai fais un témoignage sur honneur que je n’avais rien. Voilà la réponse d’un site de vente en ligne aujourd’hui. Je me suis faite arnaquée d’une centaine d’euros et ils n’ont même pas la décence de fournir une réponse légitime. Vous payez c’est tout ce qui compte et ensuite si vous êtes livrés correctement tant mieux mais si vous avez le malheur d’avoir un soucis de livraison alors bonne chance pour retrouver votre argent ou votre article… j’achète depuis 15 ans sur internet exclusivement je n’ai jamais vu ça.

se zo

Trustpilot

Very very fast shipment and good…

Very very fast shipment and good packaging. Will definitely buy again here.

Jgeorge

Trustpilot

Absolutely Excellent.

Absolutely Excellent. I ordered a beautiful Gople Table Lamp. It arrived in 7 days with a free bulb and UK converter plug. Fantastic service throughout and wonderful customer service. Will definitely use and recommend this company in a heartbeat.

Valentin Goras

Trustpilot

Just great

Just great , great , great!

CJM

Trustpilot

All good!

The correct product arrived safely and quickly. Absolutely no complaints.

Anders

Trustpilot

Very good information throughout the…

Very good information throughout the order and delivery. Delivery took place one day earlier than planned. Great!

Howard

Trustpilot

Fabulous

Fabulous - thank you

jean-louis lamatiere

Trustpilot

Beau produit

Beau produit, livraison rapide

Beata Gebauer

Trustpilot

Beautiful selection of lamps

Beautiful selection of lamps, ewcellent website, easy shopping, delighted with the packing of the lamps for transport. Since we ordered six lamps it was important to us that everything in the order be correct, and it was.

Jana Drobná

Trustpilot

Great e-shop with designer lamps and…

Great e-shop with designer lamps and accessories. I have made a several purchases recently and I can recommend this store to everyone. Items are carefully packed, fast free shipping to my country and amazing customer service (big thanks to Simon who was able to help with all my questions!)

sj

Trustpilot

Overall, I'm satisfied.

I give them high marks for delivering exactly what I needed, at a reasonable price, and quickly. It's just a shame that they don't have a lower-priced shipping option with a slightly longer delivery time. In my case, the product I ordered was priced at EUR 169.60, but the shipping cost was a whopping EUR 95.00. lol