customer

Trustpilot

The mattress is ok, customer service not ok

The mattress is nice -- But the "white glove" delivery is not acceptable considering how much money you spend. It was delivered in an unmarked cargo truck brought up to my room by two delivery men in packages that were covered in a black soot. So to open the packages the soot got everywhere on my brand new rug then of course the hands were dirty from the soot and so it got onto my mattress. I wrote to complain and they gave such an automated "sorry" reply and something to the effect of "at least the mattress was wrapped." It shows me that delivery is really not something they care about once you order the mattres. Furthermore the delivery team couldn't speak English So I couldn't communicate to them to be careful about the soot and I had to wipe down the packaging and provide them with cleaning materials for themselves -- they set it up without explaining everything and left leaving some packaging material behind. The customer experience was not great. That plus the mattress isn't worth the money.

Brian R.

Trustpilot

Extreme Delivery Delays but They Won't Tell You

I haven't received the item I've purchased, a duvet cover, but thought I really should leave a review of the terrible communication and delivery issues with this company. My item will hopefully arrive a full three weeks after ordering with absolutely no communication from the company. I've called and emailed customer service several times, but they cannot help because the communication within the company is departmentalized. The reps don't know what goes on with production. The best answer I got was "the warehouse says they'll try to ship it in the next few days." It's been nearly a month's wait and this little duvet hasn't shipped! I'm on the fence about cancelling because they'll drag their feet with giving the money back. I recommend just gerting one from Ebay or Amazon; they're from thw same factory anyway . . . Save yourself the headache.

o m g

Trustpilot

I returned the thick Ultra Cool Memory Foam Pillow.

This company offers a thicker version of its Ultra Cool Memory Foam pillow allegedly for side sleepers. This pillow is too soft to support my head when I am lying on my side. This product is defective in my view. This pillow also had a strong odor upon opening the airtight plastic bag it was shipped in. I have encountered products packaged in an extra airtight plastic bag before. Those products reeked also.

Loubna Baroudi

Trustpilot

Delivery delays, bad communication

We timed our mattress delivery for our move-in and there have been delays, which in themselves can happen. What I do not appreciate is the complete lack of communication about it. It is not normal for me to have to call to know why my mattress hasn't arrived. Every time I call, I get different information as well. I have been sleeping on an air mattress for the past two weeks. This is not what I expected from this company.

Sally Rizer

Trustpilot

This pillow is perfect

This pillow is perfect. Just the right firmness and size.

Maryellen Walter

Trustpilot

Easy to order and set up.

Easy to order and set up.

Edna Ruiz

Trustpilot

Pillows came fast!

Just got the pillows; havent tried them yet. I assume theyll work out!

Rachel Jackson

Trustpilot

Amazing experience!

Amazing experience!

Aaron

Trustpilot

Firm but curves in all the right places.

Got a Leesa cause I have heard so many good things about them. Tried one out at a friends place and loved it. Was wanting to replace my old mattress, and so far I’m not regretting that decision.

Marie

Trustpilot

I love Leesa

I love Leesa! My mattress and pillows are to die for.

Phil

Trustpilot

Good communication

Good communication

Breanna

Trustpilot

We receive our mattress and pillows in…

We receive our mattress and pillows in a timely manner. The packaging was sturdy and durable. Also, it us incredibly satisfying to take the plastic off and watch the mattress puff up! Sleeping on the bed and pillows is AMAZING!! It is so comfortable! I am a side sleeper, and my back and hips are no longer soar when I wake up. You will not be disappointed with this purchase!!

Stephanie

Trustpilot

Comfortable for Adults Too

We’d originally purchased two Naturepedic trundle mattresses for our kids’ new bunk bed. While the kids were fine with the mattresses were not comfortable at all for adults. We decided to try the Leesa mattress for the bottom bunk and it’s so much better! It’s actually really comfortable, so those nights we fall asleep with our kids are cozy for all.

Fred Kennedy

Trustpilot

Room for improvement

First of all, I have no complaints regarding the product. It seems to be well made but I haven't had it long enough to comment on any other aspect. My suggestion for improvements are in two areas. One is quality control. I ordered two twin XL mattresses. They sent me two regular twins. This mistake cost them over $2500 and added a couple of weeks to the time before I will hopefully receive the product I ordered. This is $2500 that will eventually be paid by other customers. The second suggestion would be to improve customer contact regarding the processing of the replacement claim. As expected, they required photographic evidence of the box used for shipping and the actual tags on the mattresses. After providing these, I heard nothing from the company. It would be good to know that they received the photos, that they were satisfactory, and what the next steps/timetable would be. Instead, I had to initiate another call to customer service to get clarity on the status and timetable.

customer

Trustpilot

This is my second Leesa mattress and I…

This is my second Leesa mattress and I love them! The pillows are great too. Delivery was much faster than I expected.

Emily

Trustpilot

Leesa helped me choose a great mattress!

Leesa helped me choose the right mattress and figure out how to set up my new mattress. We love our new Legend Hybrid, just the right amount of support and "smooshiness!"

Juan Garcia

Trustpilot

Everything was fine no issues

Everything was fine no issues

tomejohn

Trustpilot

Came quick! Feel good!

Came quick! Feel good!

Dara Such

Trustpilot

Mattress is fantastic

Mattress is fantastic

Dan Bowles

Trustpilot

good product, good service

good product, good service