Justice

Trustpilot

Do not use Love Cocoa - their Easter Eggs are terrible.

Bought an Easter egg as a gift for an old friend via Amazon, not a cheap product by any stretch at £26.95! Product was delivered quickly inside its (undamaged) box but the egg itself was damaged, only partially wrapped, misshapen and in pieces - what a mess and a total scam!! This company don’t appear to acknowledge complaints or even provide refunds, feels like a report to Trading Standards is needed. Thanks for ruining an Easter present Love Cocoa. Edited to add: it’s now two days later and despite promises to resolve my complaint and provide a replacement / refund, it looks like their words are just as hollow as their Easter Eggs? *REFUND NOW ISSUED*

valerie davison

Trustpilot

Disappointed

My vegan chocolate Easter egg has arrived with the silver covering open and the egg exposed so I am unable to give it to my daughter in law at Easter 🙁 very disappointed ☹️

Anne Scott

Trustpilot

A perfect gift that never fails to delight!

Love Cocoa's products never fail to impress! Having placed several orders for myself and as gifts for friends and family, I can confidently say they are both indulgent and delicious. Whether it's treating myself to their luxurious chocolates or delighting loved ones with a thoughtful gift, Love Cocoa's products always hit the mark. What sets them apart is not just the exquisite taste, but also their commitment to sustainability. The eco-friendly packaging reflects their dedication to the environment, while the top-quality ingredients ensure each bite is a moment of pure delight. With Easter around the corner, I couldn't resist placing another order, eagerly awaiting its arrival. If you're looking for a delicious treat or a perfect gift that never fails to delight, Love Cocoa is the way to go!

Disgruntled

Trustpilot

Cheap cheap delivery

Ordered Patisserie Selection ,arrived without any type of packaging with an enormous delivery label defacing the whole of the central part of the box completely obscuring the company logo etc.Lovely box completely defaced making it look cheap & tacky. Not fit to give as a valentine gift as it appears that sellers did not think it worth using an inexpensive cardboard box to protect their product. Unprotected box left at front of house during pouring rain. Have e mailed Love Cocoa awaiting response Have now received a complimentary box in a really really nice box.Complaint handled in an excellent manner.

Em

Trustpilot

Fantastic

After a long search for peppermint bark white chocolate as a substitute for Ghirardelli, I came across Love Cocoa's offering and decided to take the plunge. Extremely fast delivery - ordered 4th January, was dispatched same day and arrived in Glasgow on the 6th! More importantly however, it's beautifully packaged, delicious and creamy chocolate that definitely won't disappoint.

Ser

Trustpilot

Great customer service

Great customer service, very generous and thoughtful!

Kiki

Trustpilot

Lush chocolate

I just want to say your chocolate is delicious I saw the ceo on dragons den and I knew then that the chocolate would be a huge success

Mother of Tall Boys

Trustpilot

One of the best advent calendars I've ever had

Amazing advent calendar - great design, really chunky with lovely chocolates. This will be my go-to advent calendar.

Charlie Kenyon

Trustpilot

Disappointing first time experience

I made an order on 27 November 2023 using Royal Mail Tracked 48hr, and was told I can expect to receive my parcel in 2-4 days. The order included an advent calendar which was a gift, which even with the latest delivery estimate of 4 days would have arrived on 1 December. I received a despatch email the same day but Royal Mail have not received the parcel. 8 days went by and I have heard nothing further, so I contacted customer support and did not receive a response. I followed up again a couple of days later and still have not received a response. No idea where my order is or whether I will even receive a response from Love Cocoa. Disappointing experience as a first time customer EDIT (14 December) - After the acknowledgment to my review below, and further chasing from me, I am still yet to receive either my order or at the very least a response. If I could give 0 stars I would

Steph

Trustpilot

They've really gone downhill since…

They've really gone downhill since their 'reshuffle'. Had used them quite a lot for a few years, and recently tried to place another order. I needed a simple refund for missing items and couldn't get anyone in the company to help sort it out. Ended up having to do a charge back through my bank. Shame, it had been a good product and company, but no longer.

Andrew Gardiner

Trustpilot

Great advent calendars and service

Great advent calendars and amazing oat milk chocolate. Will be ordering more for sure. Parcel arrived in 24 hours.

Charlie & Alice

Trustpilot

Beautiful calendars & great customer service

We ordered a large number of calendars to give to our department as a Christmas gift and the customer service was great from start to finish. Ruben was so helpful on emails and responded really quickly. Everyone has said how beautiful the calendars are again this year (this is our third year in a row of getting them as they're the best!) and we couldn't be happier. Thank you all very much!

Adam

Trustpilot

Ordered a few bits for Xmas gifts

Ordered a few bits for Xmas gifts, came promptly and looks high end

Tom

Trustpilot

Top British Quality!

I’ve been ordering Love Cocoa products for a while now, everything we’ve had has been very high quality and delivered promptly. Highly recommended!

Tim Attwood

Trustpilot

The chocolate is always a hit…

Always a hit with friends and family - plenty of interesting flavours and beautifully packaged. My last order arrived within 24hrs which was much appreciated

Craig Williams

Trustpilot

Great online experience

Great online experience. My go to now for family Xmas treats. Love the designs on packaging and honeycomb flavour.

James Tapley

Trustpilot

A firm family favourite!

Ordered a few times with Love Cocoa. Yummy chocolates of the highest quality, beautifully packaged and always arrived promptly - Love Cocoa has become a firm family favourite. Looking forward to giving their chocolates as presents at Christmas. Family members keep “subtly” reminding which chocolates are their favourite - so I already know they’ll be happy - an easy win for me!!

Benjamin Krapp

Trustpilot

Highly recommended

Not just named "Loved", you also see and taste it. Packagings are more than lovely and taste was/is beyond expectations. Thank you to the people behind! 🙂

Patrick Thomas

Trustpilot

Great Chocolate. Great Gift!

I’ve ordered directly a few times now and have always been impressed with both the delivery and quality of chocolate. I’ve also sent the truffles as gifts and the recipients have been overjoyed. It’s fast becoming my go to gift for loved ones.

Víctor Díez Guardia

Trustpilot

I'll come again

I'll come again