I ordered my books (six of them) the package got to Royal Mail and they said that they could not deliver due to ‘it was not possible to identify any delivery address’ when I put in my delivery address. No refund either. £22 spent and 0 product
Books were well priced, deliver was free and within the time frame. Only issue is one of the books (Song of Achilles) has a different cover than shown on the website. Otherwise very good and would buy again
Waited 2 weeks for my order to come even thought on the website it says standard delivery takes 3-5 working days Every time I rang them they would keep hanging up on me and when I did finally manage to get in contact with them they was very rude. customer service is very poor and I wouldn’t recommend it to anyone I know. When I cancelled my order someone called Muhammad in customer service seemed very petty and annoyed towards me. I was quite shocked with the situation as before I read the reviews and they was all really positive so I was really disappointed by the company and will not order from there again
fast delivery and same product quality as shown on the website
Good choice of books and great prices. Fast delivery. Fully recommend Lowplex.
Best toddler book set ever. Different stories for every mood, and the pages are tough enough for my toddler's wild moments. A+!
Fantastic item great price and carefully packaged thank you
Came on time and in perfect condition
Quick delivery every time.
Fast delivery and perfect quality new books
I originally saw a set of books from this seller on a larger company, and decided to check out direct. They offered competitive value and order was shipped quickly. I was updated at each stage of process. Order arrived well packed and in good condition. Very happy, would use again.
Very easy to order online and speedy delivery given the order was placed last miniyte before christmas. Excellent service
Amazingly Excellent service 23rd December I ordered 15 books for my grandsons Christmas present from Lowplex on 21st December and received on 23rd December. This was after being let down by another company . Delivery man was very pleasant and with a smile. I will definitely use this company again and would recommend. Many thanks
Excellent books ... My son loved them
Books are my business, so I am sepaking with 20 years of experiencewith many different organisations. A number of books were ordered and packed in a box which wasn't strong enough to hold them. Luckily, only two were damaged. Their company policy as to report them within 7 days for return, so complied. I was then asked for photos of the damages. I do not have a smartphone, nor want one, so cannot email photographs, but was told this is company policy. It is not, otherwise their site would say so. I have ordered a number of times from them before and would expect some level of honesty and ownership of insufficient packing, but to no avail. Such poor customer service merits no further business, so be warned. This is a company with dubious ethics.
Read the return policy before ordering from them. Unfortunately this is why in my opinion it’s better to order from larger organisations.
Swift delivery and great packaging and wrapping. Books are fabulous and individually wrapped.
Company is good to purchase from. Books well packaged and delivered on time. Only thing was I did not receive confirmation of my order when I first made the purchase which did concern me at first. Confirmation came later when I was emailed about delivery and tracking. Would still use company again.
Looking for 2 books, lowplex had them cheaper than anybody else. I ordered them and received them a few days later. Very fast and efficient company. 5* from me and ill be purchasing again from them.
My daughter provided me with the titles of the books that my grandson wanted to have in his Christmas stocking and I went on line and arrived at the Lowplex site and was able to easily order what I required. Next thing I know is Andy, my postman, is ringing my doorbell with my books in his hand. How wonderful is that!!!! They are now wrapped to be put in my grandsons Christmas stocking. Fabulous.