Absolutely useless
My cat is on medicated food due to a previous illness so I order from here from time to time to get that food. I needed it urgently so I paid extra to have it delivered today (Monday) as no one is home the rest of the week and he is going into a cattery on Friday. It's 17:30 on the specified day of delivery and it's not even been dispatched yet. No dispatch email so obviously no tracking number.
I'd like to complain, cancel my order and get a refund seeing as I've spent the best part of £40 to have the food delivered today, but as with most online stores, the customer service is non-existent. Just a load of FAQs which do not help in the slightest.
I won't use this retailer again due to the sheer level of incompetence and lack of customer care. Once they have your money they don't care, and good luck getting it back. This is the reason people use Amazon. You sometimes pay a bit more, but they're reliable and you can track it 100% of the time.
Edit: Its now Wednesday morning (12:25am) and although it was dispatched very late on Monday evening, it still hasn't been delivered and is showing "Out for Delivery"
Edit 2 : Thanks for the response, but customer services is not clear or visible on your website or emails. It wasn't the fault of Yodel, it was your fault for sending it late! I still want a refund for delivery. Maybe send me a link to contact you so we can resolve this?
