Marcin Onysko

Trustpilot

Possible Delays and Missing Items When Placing an Order

I am a professional photographer, and I have always wanted a phone with an amazing camera that I could use alongside my professional gear at weddings, especially for self-promotion. Phones have this amazing ability to share everything on social media, a feature I often miss in professional cameras. For instance, I can easily share a photo on Instagram. Xiaomi recently released the Xiaomi 14 Ultra. This phone has an amazing camera, and the Xiaomi store offers a LAUNCH BUNDLE with the Xiaomi 14 Ultra Professional Kit. When I saw that, I thought, 'This is game-changing; it will feel like a real camera.' So I decided to order it. Here is my experience with Xiaomi Store Ireland: 1. Unfortunately, the bundle didn't arrive on time due to the high demand for this camera phone. 2. When the package finally arrived, it was surprisingly small. Upon opening it, I found only the phone inside. 3. I reached out to the Xiaomi Store via email, and they promptly explained the situation to me and assured me that they would send all the missing items the following week. 4. Despite the delay, I finally received all the items. So, a happy ending, but with bumps along the way. Overall, I would rate my experience 3.5 out of 5 stars. By the way - camera on my new phone is really brilliant!

Ron Eyre

Trustpilot

Poco x5

Phone arrived exactly when I was informed and in excellent condition and am delighted with my purchase

Mr ROCHE

Trustpilot

Speedy delivery + good range / value

Speedy delivery, and good range to choose from

DMYTRO

Trustpilot

fast and safe

fast and safe

Cezary Bułyka

Trustpilot

Amazing delivery service

Phone ordered on march 28th and received on 29th - less than 24 hours! Amazing service, great prices.

George

Trustpilot

The transaction was top notch

The transaction was top notch, start to finish. The next day delivery was a nice surprise even though I went with the cheaper option as I had plenty of time before the present was required. 👍👍

Customer

Trustpilot

Mobile came very fast.nice big…

Mobile came very fast.nice big screen.not easy to transfer from old to new phone.

Jan Hampl

Trustpilot

High quality

High quality, and quick

Shirley Mc Carthy

Trustpilot

I got a present of redmi note 12 pro 5g…

I got a present of redmi note 12 pro 5g in November 2023 from my daughter's with an Xiaomi watch and from the start I had issues sent them both off only to hear nothing from Xiaomi store Ireland for over 2 weeks despite nearly daily emails. Eventually got them both back for the problem to still continue so emailed asking for full refund but I was over their 30 day policy return even though the issue happened within days of getting them. Lots of issues with this phone and Xiaomi Ireland stay away from them.

Louise Hancock

Trustpilot

Redmi 13 pro

The phone is very easy to use, great look and has a great battery life. My phone was delivered the next day and I had no issues with ordering the phone online. I would happily recommend Xiaomi and I would buy from them again.

Eddie Ryan

Trustpilot

Redmi 3 watch

Great price, super fast delivery

Martin Mcdonald

Trustpilot

Rubbish customer service

Rubbish customer service. 4 emails with no reply. Offer for free watch and buds on purchase of new phone is impossible to order as keeps saying imei not valid even though I'm using the phone to contact them with no reply from company before offer runs out. Decent redmi note 13 pro Phone for price if the watch and buds were actually included but also full of spam pop up advertising. Would not recommend at this point.

maggimoo

Trustpilot

Shocking customer service

Terrible customer service with a lack of communication, have to wait weeks for any sort of response. Do not recommend getting involved with them

Abigail McCarthy

Trustpilot

Terribly slow customer service and no…

Terribly slow customer service and no refund. I returned the phone I got as I was not happy with the quality weeks ago and have not received any information or refund and am struggling to get a response. Do not recommend

Steve

Trustpilot

Great product

Great product, very fast delivery, very well packed

Brendan Shiel

Trustpilot

So far so good

So far so good

Danny McHugh

Trustpilot

Excellent product, service and price but lousy courier company.

Ordered two phones on a Sunday evening and delivered by DPD to my house on the following Tuesday afternoon. Both phones came with screen protectors and cases included. Only downside was the courier company DPD. Despite them walking to the front door and dropping off the parcel on the doorstep they had not got the courtesy to even ring the doorbell. The package was soaked with the heavy rain on the day but thankfully it came well secured and the phones were bone dry.

Mr John Forristal

Trustpilot

Great phone, x6 Pro

Great phone my x6 Pro, fourth Xiaomi phone and its as good I expected.

Jonathan Quinn

Trustpilot

Delivery next day.

Delivery next day. Great product. Bought a Xiaomi band 8 . Works very well

Maksym Korostelkin

Trustpilot

Product corresponds to description, fast delivery

No receipt, so 4 stars