Fast delivery, humane customer service. The factory produces high-quality and durable clothing. Provide a guarantee for the product. I recommend buying polo shirts and chinos. The Apollo shirt is also recommended to be washed and worn every day in black.
I was looking for low maintenance, business casual shirts that were comfortable and didn't need ironing. The product has lasted me for years of weekly wear with simple machine washing. The style is minimalist and that makes it longer lasting without falling out of fashion trends. In particular, the sizing recommendations on the website have been accurate. In one instance an order was late, and I was given a discount. I have found the service to be far above average.
Exceptional customer service only rivaled by the quality of the clothes. All of my items were of excellent quality and perfect fit. Unfortunately for a gift I bought one coat that turned out not to be suitable. The team was relentless in solving my issues and handing off the case seamlessly (excuse the pun) between teammates. In the end my issue was resolved with the help of the team. A big thanks to Rose and Elvie for all their help. I wont hesitate to order from Ministry of Supply again or to recommend to a friend.
Elvie has been very helpful and responsive in assisting with my most recent purchase. It was a breeze doing business Elvie and Ministry of Supply's customer support, as it made navigating the process much easier. Keep up the good work!
The customer service rep, Elvie, helped me tremendously with my delayed package. Elvie responded quickly to all of my emails and even reordered my merchandise to ensure I’d receive it in a timely manner! I love my new Ministry shirt and love the customer service they provided!
Excellent clothing line that is comfortable AND great looking. Easy to create casual or dressier/more professional outfits. Their customer service is top notch with timely responses, kindness, and openness to client feedback. This company truly believes in the products they make while supporting their clientel and reducing carbon footprint. I have been shopping with MOS for >4 years and there is consistency in their product and service delivery. Thank you MOS!
Elvie was great to work with. Very proactive and I felt like I was being taken care of. -Patrick
Quick response to my question resulted in a great customer experience.
They really help me navigate the supply chain and were very responsive
Quick response time, and perfect solution to the problem.
Elvie at Ministry of Supply is incredibly helpful and proactive. I highly recommend Ministry of Supply based on both product quality and customer support, which are both industry-leading in my experience.
Always a great experience. High quality clothing, incredible and long lasting fabrics, and wonderful customer service. On the pricier side, but you get what you pay for and they are a cut above most clothing brands.
Shirt unfortunately didn’t fit quite as I’d hoped, which turned out to be a shipping error. The staff were very attentive in fixing the issue and refunded the purchase promptly when stock levels couldn’t provide a replacement. Would definitely recommend on customer service alone.
This is my favorite clothes company period.. quality, comfort, enovation, no wrinkling no dry cleaning, environment friendly.. And on top of all that.. Customers service is phenomenal Cant recommend them more
Firstly, I want to start by saying I’m a big fan of the MoS brand, what they stand for, the founder’s entrepreneurial spirit, and most importantly their clothing! I’ve been a customer since their early days. Their products are built to last and only keep getting better. I upgraded my closet recently with their pants and shirts, and they are so perfect! I actually look forward to putting them on every morning and it has literally saved me hundreds of dollars every month from dry cleaning my other regular pants and shirts, which shrink and loose their fit if I washed them at home! Since I discovered it, it’s the only gift item I ask for from all family and friends for any occasion! As an entrepreneur and business executive, I spend 8 months+ in a year actively traveling and you guys nailed it!
The owners of Ministry of Supply are meticulous about their design and care deeply about their company. It shows in their products, which I've owned for more than 10 years (I especially love my Apollo and Aero Zero shirts). Customer service is the best I've ever experienced from an apparel company. I will be a customer of Ministry of Supply forever and I hope they get many more die-hard fans in the years ahead!
This is another social media darling that hides bad reviews. I purchased the Joule leggings and was not happy with them. The material and finishing were high quality but very unflattering. I ordered my usual size, and they did not stay put and bagged in the crotch area. Yet the thighs had unflattering, tight seams. The "positive" reviews claimed that the leggings could go from work to play, but in reality the material is shiny and swishy. The only place these look appropriate is the gym. I submitted my review, verified my email address, and even got a friendly reply from customer service. It has been over one week since I submitted my review, and it's still not up. Because of the false marketing, I do not trust the company's other products. If you don't believe me, go on the Joule legging page. They display the most positive reviews first and don't allow the user to sort by date or stars (how can a high-tech company overlook that?)
Comfortable Clothes! The customer service is fantastic - I've always gotten a very quick reply when I've had questions about an item or an order - and the clothes are very comfortable. I own about 4 Ministry of Supply shirts and 5 pairs of pants.
I've purchased a jacket, five pants, four t-shirts, and two dress shirts from MOS. The clothes are great. Comfortable, stylish, breathable, and stain-resistant. Buying their stuff has made me get rid of some other clothes because the MOS stuff is so much better. It would be great if they had more in-between pant sizes. But they're great about free returns and exchanges, so you don't need to worry about getting the wrong size and being stuck with it. Three thumbs up!
As a professional freelance musician I am always finding myself in different venues and stages, some comfortable many not. The velocity suit and shirts have been a game changer because of their comfort: unparalleled breathability; great stretch and give but stays in place…and the kicker is it’s all machine washable. Now if you could only make a tuxedo too 😉 - Chris