Make sure you only buy what you want - returns process is a scam. Return cost is your expense. If you don't send it back via recorded delivery, they simply advise they haven't received the refund & essentially you get scammed out of the refund due. Begging for responses from customer service team & they don't seem to care.
First and foremost the product quality is amazing. I ordered a bow tie and matching pocket square and they are both stunning. Another thing to add, is the customer service was instant as well as helpful. I put the wrong address on the order and 2 emails later it was adjusted. They were even fine with me fretting and emailing (again) just to be sure the address was correct. Can't wait to have another wedding to buy another bow tie.
Bow tie was decent, bit big but that was the design. Returned it and they say they never received it. Need to upgrade your returns process to be modern day appropriate.
The site is very easy to use and the ties come in great time, well-packaged! This is an all-around fantastic shop!
Great product, fantastic quality & speedy service.
Fantastic quality Bowtie that arrived quickly and has a lovely silky feel to it. Very proud to be wearing this fantastically crafted British Made product.
Arrives in good time for Christmas, good price, great quality. My wife has been buying me a bow tie from Mrs Bow tie, for several years now, always a joy to wear, makes you feel special.
We purchased bowties for the Groom, Groomsmen, and our ring-bearing pup, Biscotti! Our boys looked SO GOOD because of you all! The bowties were elegant, soft, sturdy, and so sleek! I know all of them will continue to wear them on special occasions, and it is all because of you all! Thank you for the up-to-date tracking for shipping to the United States and for the accurate FAQ page and expected shipping information. It made preparing our groomsmen proposal boxes ready to go right on time!
The online shopping experience was seamless and my product arrived in a timely manner. The product was fantastic and I was extremely pleased with the quality.
Customer service at its best! Helpful and fast replies. Would definitely recommend!
Shopping on MrsBowtie.com was an absolutely great experience! I received timely updates on the status of my order. The packaging was exquisite, making it feel like I was opening a special gift. And the best part? It arrived ahead of schedule!
I'm chuffed with the black bow tie I received. Ordered on Monday and it was with me a couple of days later. Love supporting local businesses, even more when it's hand-made. Love it!
Service that puts doubt in any online customer It's a real shame and sadly something anyone looking to buy from this retailer should be well aware of. The returns process is shocking and not one of a modern online retailer. By looking at other reviews it seems to be a common theme, but we bought a bow tie for a wedding and by the time we decided what to go for, they refused to take a return. I'd recommend sticking with the better brands that use a little more common sense when it comes to customer service (the response I got was shockingly abrupt and rude), and one that looks to ensure customers have a trustworthy shopping experience online. Side note: If anyone is interested in a £40 bow tie I have one I can offer for a good price...
Have previously ordered from MBT and been delighted, this time made a selection, some of which were returned after I decided what I liked best. Returns procedure is a bit clunky compared with other online retailers, however, the goods are pleasantly niche and refunds issed without drama.
I ordered a bowtie on 15/11/2022, it is now 5/12/2022, they stated delivery within 5-7 working days. Evri put an update on 22/11/2022 to say they couldn't deliver due to a traffic incident. I have emailed Mrs Bow Tie EVERY SINGLE DAY since then and used their 'contact us' on their website, but I have received no update. I am starting to think the company has closed (they are still taking orders as of today 5/12/2022 it seems). Avoid.
Excellent products that are great for all occasions whether formal or casual and going for matching dog bow ties is an absolute must! Always a happy repeat customer as the service matches the quality of their stock.
I spent a long time looking for ties & pocket squares for the Groom & groomsmen to match our tropical wedding theme, I was a little hesitant at purchasing from Mrs Bow Tie as it was quite pricey but I'm so glad I did. I had a couple of problems with the website but their Customer Service team were super helpful & quick at responding. The quality of the ties and pocket squares are exceptional, they were well packaged and received in good time. I would definitely recommend!
happy with the product & good customer service, I would buy again from them in the future!
An excellent company with which to do business. Swift and helpful responses to questions and speedy delivery. A refreshingly 'can do' attitude. An impressive range of products. Prices fair and quality of products very good.
The quality of the product is exceptional and the customer service is unmatched. The bowtie and matching pocket square really made my wedding outfit pop!