Fantastic customer service. I had an issue with some nail tips that I bought as they were all incompatible with my natural nail shape. I got in touch and Beatrice quickly assisted me with a return and refund. The process was very quick and I'm pleased with the resolution - it was easy to get in touch and Beatrice was friendly and understanding. Thank you.
I bought the ‘Mylee Complete Waxing Kit - Soft Honey Wax’ (MYLWKIT5-HONEY) and I have never been so disappointed in a wax kit. The wax pot itself doesn’t heat up properly meaning you can barely melt your wax, the wax leaves a horrible sticky residue on your skin and the wax strips literally rip in half leaving a thin sheet of the strip on your face that is nearly impossible to get off. I have been left with torn off skin which burns anytime I move. I have been qualified in waxing for 6+ years and in that entire time have never had any issues waxing myself or other people. I normally love Mylee nail products etc but I am appalled at the quality of this kit and couldn’t recommend it less. I have raised a ticket with you via your website 26/4/24
Was für eine Geldverschwendung. Ich habe wirklich gehofft, dass ich es ganz einfach zu Hause anwenden kann, wie man in deren Videos zeigt. Nein! Das Creme Wax wird auf der Haut überhaupt nicht hart, sondern bleibt cremig und somit ist das waxen der jeweiligen Körperstelle unmöglich. Da reißt man sich die Haut mit weg. Der Wax Heater hat diesen Pot geschmolzen und das Wax ist ausgelaufen (obwohl im Video gezeigt wird, dass man es in dem Plastikteil rein stellen kann. Die Temperatur war ebenfalls richtig eingestellt). Wenn ich es nicht sauber bekomme, dann ist das Ganze für die Tonne. Die Bedienungsanleitung ist zwar gut, aber nicht gut genug. Eigentlich würde ich null Punkte geben, aber den einen Punkt bekommt dieses Silikon Teil, was man heraus nehmen kann.
Beware I had an allergic reaction to Mylee gels. My nails were starting to separate and come away from the bed. The skin on the top of my fingers near the nail were shredding and it was extremely itchy and painful. It started slowly at first. Every time I used it the reaction got worse. I had blinkers on because I was so desperate to have lovely nails at home and enjoyed doing them myself. Eventually I gave in and I’m glad I did. I stopped using these products a year ago, and my nails are finally nearly healed. Had I have continued who knows what state they would be in now. Or if I’d have had to visit a doctor. They say once you become allergic to at home gel nails, they can lead to being allergic to more serious things. I must stress, although they are now healed, my nails are now much shorter than they used to be, and no longer a nice shape. So in some ways I have to now live with this for the rest of my life. I’m just grateful that I didn’t lose my nails or end up worse. Don’t have blinkers on. Do your research. It isn’t worth it.
I’ve just ordered several bottles of gel plus a couple of other things, using the 15% new customer enticement. Initially it only took 10% off so I emailed before placing the order. I then received a text offering a further 5% as items were still in my basket, to tempt me to complete the purchase. Fourteen emails and four days later I’m still awaiting the correct discount/refund, much back and forth and repetitive information requested/given. Really disappointing. Had I ordered from Amazon as I was initially going to do, (instead of supporting the company directly as I prefer to do), I would have had my items next day and a speedy, easy resolve. Very frustrating and time consuming. As yet still awaiting the refund!
Beatrice from the Mylee Customer Support Team has made this experience easy and simple for me. She’s well mannered and polite as well as being supportive
This is a good wax . I can use for my clients and I get in Germany .
I ordered my own mini kit and it has been Amazing, love my nails and won’t be going back to a salon now. I did however have my base coats brush go completely solid after my second use due to doing my nails in the sun. I messaged Myleeofficial on Instagram to ask what I did wrong as I was unaware you couldn’t do that, they messaged me back straight away and offered to replace my bottle. I had no intention of that happening, but they were so kind and helpful and their reply’s are very quick. I had the new base coat within 2 days. Amazing service and can’t fault them.
The wrong thing was sent to me but they immediately promised to send me the correct thing
Beatrice at customer support was great. Quick to respond and resolve my issue. Thank you
Needed to return a faulty lamp. My emails where responded to very quickly, returned lamp yesterday(11th) and today (12th) recieved my new lamp. Mylee email team where brilliant
Very good attitude! I bought a bunch of things earlier and even thought I tried and not suitable for me, so I asked for a refund, they responded very quickly and follow up every detail. And I got my refund at the end 🙂 thank you so much. Thank you Beatrice for the help!
Ordered remover for gel nails - unfortunatelly get only half way full. Wrote 1 polite email, got responce what I wished for and that they'll send me for free new one. Hopefully will get right one haha. Overall happy with other purchases from Mylee.
Very quick and helpful customer service response to my paymemt query.
Super Ware und sehr schneller Versand.
Amazing customer service, went above and beyond to provide me with a refund for accidentally not using my discount code.
I was bought the kit for Christmas as I wanted to do my nails at home however the base coat won’t cure even after 5/6 minutes under lamp, proceeded with a colour and that was the same, the only product that cured was the top coat after several times under the lamp, I did my nails yesterday and this morning after some chipping I have actually peeled it all off, so disappointed with the product.
Excellent customer service. Fast and efficient resolution to my faulty item. Replacement received in very quick time. Thankyou
Helpful, efficient, issue resolved
I recently needed to contact Mylee customer services as I had lost my power cable for my Pro LED Lamp. They were so understanding and bent over backwards to ensure they helped me. It was very easy dealing with the customer service team and easily makes me want to buy more of their products. I do feel that if I have any problems they will sort it out quickly and satisfactorily. Thank you Mylee Customer Services.