ROBBIN BONANNO
Always a pleasure to shop
Always a pleasure to purchase from secret wood. I have several pieces and always am happy with their jewelry.
Always a pleasure to purchase from secret wood. I have several pieces and always am happy with their jewelry.
Third time ordering from them and a much better experience this time / items were shipped in a timely manner / all items arrived undamaged / only issue is that the amethystus top I got is significantly darker then the ones pictured and looks almost black in indoor lighting
The design and shells are excellent! I get compliments all the time. The only reason they don’t get 5 stars is because when I made my first order they sent me the wrong length size. They replaced it but it took about a month. I then made a purchase for the BLOOMED REQUIEM that came with a 24in length necklace but they sent me an 18in.
excellent quality on all fronts
Been buying Secret Woods items for years! My wife loves the shells and we are always infatuated with the designs and look. Customer service is amazing and they will help you fix and problem with items and replace anything that goes wrong. We love to talk to friends about Secret Woods and will keep growing our collection!
1.) I love the packaging Secret Wood products come in. Always have. The box is so cool! 2.) Products are always beautiful. This one was a colorful bouquet of flowers on a rose gold pendant. So gorgeous 😍! Magnet is strong too so I feel comfortable about my partner wearing it wherever.
Secret Woods is quick to produce and ship their products. If any issues arise they are helpful in fixing the issues.
I've purchased a few pendants from Secret Wood. My latest purchase was the Eternal Supernova and Galactica Pendant pieces. Both pieces were absolutely well detailed and beautiful, Galactica in particular looked like an entire Milky Way Galaxy contained within a small gem. Eternal Supernova was very colorful and pretty, my only criticism on the piece was that the piece in the website looked a bit more cool than the piece in person, but from the multiple pieces I've gotten from Secret Wood I've never had a problem. It's well package, they always meet the expectation of high quality and they always release new and thrilling jewelry pieces!
While the packaged I recieve from this company are always intact upon arrival, I have never recieved one on time. Sometimes I have waited weeks or months to recieve a package. I am writing this review because a member of the fulfillment center asked for it based on me receiving my latest package. However unlike his expectation of me already receiving my order, I am still waiting for it to arrive.
Beautiful turtle shell, and my girlfriend was so enthusiastic when she received it
Great shipping time and great service
I’ve attempted to communicate with you guys regarding questions about shipping twice. Did not get a response on the first attempt and got a response 2 days after the 2nd attempt. I also tried to initiate a conversation after receiving my order. An item was missing from my order and I have yet to hear from the company about it.
The shells are extremely beautiful! I have quite a collection and just added the magic mushroom shell. It is the most whimsical one of them all. Love it! Love the company and their customer service as well! Shells are packaged really well too! Will definitely buy more!
Terrible customer service. I sent back two shells for exchange, but I don’t know if I would ever get the shipping reimbursement and exchange products. I got a sterling silver mystery chest (since I had specific shells in mind, I wrote which design I would appreciate and got the exact shells) and one of the gemstones had issues with plate on the back. I’m petite and found out that the gemstone series are too thick for me. The store agreed to exchange to a different design, so I sent two shells back and emailed the receipt. It’s been a while since the package was delivered. Although I got a sterling silver mystery box, the base does not have any metal stamps. I’m wondering if they are stainless steel. If it’s not sterling silver, I was overcharged for the price.
De producten van Secret Wood zijn altijd even mooi, de service is ook altijd perfect. Ik ben heel tevreden!
I love all my pieces from this company. They ship pretty quickly too.
The ring is great, the color of the ring itself is silver even tho I ordered black.
Hi, the products are fantastic but as i mentioned in an email i sent it was missing one item. Still no reply about that.
Amazing! The jewelry are works of art. Love the pieces and the service is great too. Can’t recommend them highly enough
So I finally have the world on the back of a really charming necklace. It's actually a lovely little thing that I got as a Christmas gift for a friend although said gift is late mostly due to my own faults. I ordered the "Ethereal Blossom Top" with the black "Turtle Pendant". It's honestly a lot smaller than I expected it to be, but it doesn't take away from the quality. Overall you can clearly see what's inside the shell, and the magnet is definitely strong enough to secure that the shell wont fall out any time soon if at all ever. As far as emails go the team at secretwood are pretty responsive, but it will take as they say about 2-3 business days to hear from them. I'm very happy with the gift and I hope my friend will be too!