I needed to return two items, but the returns portal couldn't find my order, which was incredibly frustrating. However, when I reached out to Nastygal for assistance, Teresa G. responded within a minute and promptly arranged for my return without any hassle at all!
Talking to customer service is frustrating. It’s like going in circles.They refuse to help me because of the 28 day time frame. I am currently stationed out of the U.S. because my husband is US military and place my order to APO, since Nastygal Website said they can be ship to APO. I understand that shipments take a little longer to reach me. It has been over a month and I never got the item. The tracking clearly shows the item left from a Pennsylvania location. It stays in Pennsylvania the whole time and is sent to a different address that is not on my order. When I double check the routing history of the order the package actually said that it is returned back to sender and then sent to another PA location. My APO is in Germany, the package never left the PA area. So the item is back at nastygal and they refuse to refund me, because it past the 28 dispute. Nastygal is stealing money from their customers and it is horrible the way they treat you. Please avoid purchasing from Nastygal. There are so many other online retailers with better customer service and would quickly rectify their mistake. Shop with white fox boutique, ASOS and princess polly; I have always had great customer experiences with them and they are so friendly and I also always receive my orders from them, and when I had an issue with an order they responded so fast and fixed the issue. They ship to APO for all my fellow military families out there. Plus they never stole my money. The nastygal order was $141.44. What’s sad is that I use to shop with nastygal before it got sold off to Boohoo. They were wonderful back then. This was my first time ordering from them since it got sold off. PLEASE avoid and don’t get screwed over like me.
I’ve ordered from Nasty Gal in the past and had zero issues. I recently ordered some boots for a PR pre-festival gifting suite for Coachella and received the wrong size. Their returns portal is not user friendly and would not let me setup my own return. I messaged the team on IG and got a response the next business day and they were able to get the return label to me. Thanks Liselle and Mary!
Quality for price is poor. Beads falling off item just by removing from package. Additionally, they sent me the wrong sized item. My conformation email I received in general was just full of incorrect information, such as stating my order was placed in the future. I attempted to return the item on several occasions but Nasty Gal's system is not user friendly. It kept telling me my order number could not be found, and therefore, I was unable to process the return. It will NOT allow you to go to next step even though it says Order # is optional. I did eventually get through to a customer service agent, Lenny, who was extremely helpful. He initially did not want to accept my return as it was out of the 30-day window, but after I explained the struggle I had, he did end up being able to assist me, which I was very appreciative of. I'm giving 2 stars because of the customer service I received from Lenny and the fact the outfit is still wearable. However, I paid $130+ for a set that I will probably only be able to wear once as I'm sure the beads will continue to fall off once I actually wear it. I don't even see how it will be possible to wash the item.
Amazing customer service from Maria G.she promptly issued a refund for an item I had ordered in multiple sizes. Would highly recommend shopping at nasty gal!
I received a pair of shorts with a busted zipper & Carla responded promptly & had a replacement pair of shorts sent within the next couple days! I couldn't have asked for an easier experience with the nasty gal customer service!
They sent me the wrong size of clothing, took zero accountability ! SAVE YOUR MONEY ! The fabric of the clothing is the cheapest I’ve ever felt in my life, forever21 or even SHEIN offers better quality clothing than NastyGal ! This website needs to be shut the down ASAP! TERRIBLE customer service ! Tried to charge me MORE money to send it back and get the right size, when I didn’t order the size they sent me to begin with ! Wish I could report this company so they don’t take advantage of other customers like they did myself. The pricing on the clothes is wild, my order was de threading the second it came out of the package! Hopefully I can sell the set because one, it didn’t fit me for the company sending me THE WRONG SIZE and I’m sure I would have got tops two or three uses out of it before the set fell apart . Do yourself a favor and shop else where Nasty gal is not worth it !
Great customer service from Hannah! She was able to resolve my issue quickly and efficiently! Appreciate her help, and love the customer service here!!!
I was having issues with returning my package because the return website was not working. Rose helped me handle everything and I was able to return my package without any issues.
Had a faulty item and I was offered a replacement immediately! Rose B helped greatly when I first made communication.
Can't seem to return my items! The return portal won't send a verification code to allow for the returns process to start, and when I try to use the chat function to help it sends me around in circles. There is no contact number or email to help with the matter! I have tried contacting via facebook, but still no use. I have spent a fair amount of money with the company and am very unsatisfied with the service. Edit: I have since been assisted via facebook, they have sent me a QR code to return my items. The team were able to solve the issue which I am very grateful for. But for future reference, I think they should perhaps make contacting the company a little more user friendly.
Jerick handled my query quickly and kindly, made me feel like a really valued customer and reiterated why I will always shop with this brand! Their support staff are amazing. Thank you Jerick!
Quality of clothes was not as I hoped however Paula was great and able to help very quickly and stress free.
Excellent Customer Service. I had an item that was lost in transit and after chatting with John S, he gave me the option for a full refund or resending the product at no charge. I was very satisfied with their resolution options and timeliness!
Had a fault with an item, within minutes of talking to Georgia on the online chat I had the problem rectified with no effort needed on my part to return the faulty item. Amazing customer service!
I had a damaged item & unfortunately it was sold out now but they full refunded my purchase & let me keep it. I won’t use it because it has a gaping hole in it that was nice. Michael was extremely helpful & quick!
Esperienza terrificante. Ho fatto un ordine a dicembre dell’anno scorso, mai arrivato. Dopo numerosi solleciti ho ottenuto solo un rimborso del 70% perché a loro dire “il corriere ha perso il pacco perché il tuo indirizzo è difficile da raggiungere”: l’indirizzo è quello di una FARMACIA in centro paese, di fianco alla stazione. Immaginate quanto possa essere difficile da raggiungere. Comunque al momento sto ancora combattendo con il customer service perché neanche quel rimborso del 70% é mai arrivato. Sconsiglio caldamente.
I had an issue with my order not being delivered due to a misunderstanding with the addressee. Andy was truly amazing. Got my issue resolved within minutes!
I have had many lovely orders from Nasty Girl but this one time a vest showed up with some defect. Mei was a lovely customer care assistant- went above and beyond. The assistance was also speedy and easy.
Ordered a few items in the past that were either faulty or did not arrive at my location, and I always received a replacement and refund. I appreciate the great customer service!