I was new to this company and website and ordering for our D-in-L’s birthday. Placing the order was relatively straight-forward, however, in my ignorance I realised I had failed to request a “gift card”. I was enormously impressed by the friendliness, promptness and standard of care provided by the Customer Service Team, in particular, Jhana. The package arrived soon after order with a “cute handwritten message”. Well done!
I have used Naturisimo for a long time now for my skincare products and have aways been very happy with their service. Today Tisha was most helpful on the chat line, when I realised that my details were out of date - we have just moved house! Thank you!
Fantastic clean products, great loyality program, amazing client service. Top company!
Amazing product range and wonderful customer service. Tisha was very helpful and patient when helping me. Looking forward to receiving my order full of natural and quality skincare and makeup. Very fast dispatch after ordering too!
Very helpful customer service, kind and quick replies that are helpful and resolve issues while providing advice on clean products
Excellent customer service and a wide range of clean products!
Great company! Am trying to slowly switch over to more natural based products and Naturisimo is always my first place to look at. They have a large product range and I enjoy browsing through all the different brands. I have bought a few items now and am sure will be buying more in the future. I also contacted customer services recently and was so impressed!!! Jhana replied back to me even though it was a Saturday to let me know that once she had contacted the supplier with my query she would get back to me on the Monday and happy to say that she did get back to me and answered my query. It’s so refreshing to have that level of customer service where you are kept up to date all the way through and then the question is answered when they say it will be 🙂 thank you Jhana
Customer care is very good . They are on hand to answer queries and always get back to you. Good range of products too.
A delightful company to deal with, excellent customer care, prompt response, so very helpful - super products too. I had an item that was 2 years old, didn’t want the item replacing I just couldn’t workout why it had stopped working, I’d looked after it and use it often and grown quite attached to it . . I contacted them to ask for advice/help and they went above and beyond to resolve the issue, they were so very helpful - they didn’t need to but did. I’m so very thankful, grateful, so pleased. Thank you to Trish and the team xx
Im very pleased with this company in general. I like their ethos and they are very profesional. I’ve never had any problem ordering from them. The only time I have had to contact costumer services is been because of a problem with a product. The customer representative ( Tisha) did the right thing: they contacted the manufacturer on my behalf. Unfortunately they had to chase them for a reply but kept me updated regularly. The manufacturer hasn’t replied yet so Naturisimo look for a way to replace the product. Sometimes if not about the problem but seeing good customer service, care and willingness to help. They didnt disappoint.
I am a happy customer. I have been with naturisimo for over two years, and I can say that they have provided top- class service. Great products, and I enjoyed them. Thank you!
Great customer care service, very professional response, problem quickly sorted out, thank you!
Spoke to, Tisha who responded to my emails very quickly and was extremely polite. 5 star customer service.
Brilliant service, I ordered in the afternoon and received the next morning! Fabulous genuine product. I highly recommend using this fabulous Company
Customer service is always brilliant. Jhana was brilliant and answered my query about a product and has kept me up to date. Couldn’t recommend enough.
Excellent company, great products and perfect customer service. I wholeheartedly recommend them.
Very happy dealing with the customer service for a delivery from Evri wich was problematic. Tisha has helped me promptly, nicely and efficiently. Even when you buy through internet you need to be considered. The site by itself is a good one offering good products from brands I like.
Great ethics and customer loyalty, their customer support is great, they treat you like a real person not just a number. Thanks Tisha! Also the product range is just getting better and better
Amazing customer service! Had an issue with a missed delivery and Jhana responded via live chat and email to quickly resolve it. Great communication, fantastic service and five-star customer experience. Cannot recommend highly enough. Many thanks!
Speedy delivery. Well packaged. Great customer service. All this deserves five-star except for the courier ONLY DOWNSIDE is that EVRI was used to deliver my parcel and, despite instructions to ring door bell as the house is manned 24 hours a day, the driver left the parcel upstairs in the downstairs courtyard exposed to the elements. I’m told that I can elect to choose Royal mail next time so I would suggest that as the best option because EVRI (which used to be.HERMES) is still continuing bad practice and lack of Customer Care