Lovely products. Unfortunately, there was a small problem with the order but the customer service was excellent and I was offered the choice between an alternative product or refund. I opted for a refund and they upgraded my order to next day delivery (due to the slight delay) at no extra cost.
I made an order on 03/03, It arrived today, 06/03. Everything was perfect, they even put a small gift in my packet. I can not see any problems whatsoever with this business. Thank you, looks brilliant! And Thank you for the gift.
I placed an order on 3rd Oct. Today (12th) I got an email, saying 3 of the items I ordered I have been refunded for. Why did it take 8 days for them tk send the order ans after 8 days realise there was no thing to send. Absolutely ridiculous I think. For a company this should not have happened. The stock talker isn't doing their job amd unfortunately I am lost now because they didn't have the ideas I paid for and ordered. Absolutely disappointed and will never use them again.
Also got a bonus item, small, but it's always very nice to just get something. I appreciate it and am happy to purchase again. Not expensive and it's good quality tea.
I recommend the company. I ordered 6 boxes of tea as there was a 3 for £15 I also got -10% and free delivery. In addition, they gave mi mini pack for free. super fast royal mail shipping
Received my order, didn't meet my expectations so I decided to return it. They had me pay for the return, and took ages to refund. When I chased did they then requested proof I'd returned the item. They then confirmed it had been received and processed the refund. Imagine if I'd have lost the receipt, they'd have kept the product, payment and I'd have paid for the privilege. Won't be using them again. Didn't find the agents particularly helpful as they didn't seem to care I wasn't happy with the items, I don't know maybe it happens a lot? Not sure they are fully compliant with distance marketing rules as I'm pretty sure as I didn't have opportunity to inspect the goods at point of purchase I shouldn't have had to pay for the return postage when I wasn't happy but what do I know. At no point did they provide a return address to make sure I was sending it to the right place either, I had to find it. Just hope this helps someone.
I received my Beatrix Potter tin,but unfortunately one of the tins had a dent in it. I emailed the company straight away and within the hour I had a reply and a new tin is on the way at no extra cost,nor with me sending the dented tin back. I must say how impressed I am with this service,which lets face it is unusual.