Sharon O’Brien
Excellent service from new look
Excellent service from new look , WhatsApp my query about a dress i received through the post , had a rely within 24hrs, Thank you so much to Cassie at New Look.Xx
Excellent service from new look , WhatsApp my query about a dress i received through the post , had a rely within 24hrs, Thank you so much to Cassie at New Look.Xx
Had a lovely experience today in New Looks weymouth branch. Just when i thought i wouldnt be able to find any nice new skirts one of the sales ladies (Emmalene) offered some help and redirected me to the new summer colours and picked a gorgeous blue skirt perfect for the summer!
Had to contact New Look by email as mistake was made with delivery. Laura contacted me, was incredibly helpful and sorted out my problem. A* service - thank you Laura!
I received the wrong order (this is the only reason for 4 stars). However Danielle was very helpful and sorted this promptly.
Emilie was incredibly fast in responding to my WhatsApp query and resolved my issue instantly.
I had an issue recently where my e-receipt wasn’t received, I contacted customer support via WhatsApp and it was sorted out the next day efficiently and professionally. Great customer support.
Great support from Izzy, got my issue sorted quickly couldn’t process my original request but found an alternate solution that helps equally!
Problem sorted quickly and easily
I ordered 2 dresses online and only 1 turned up. Yvonne refunded my money right away for the missing dress and a free next day delivery code to re-order a new one. The dress had also gone back to full price so she also gave me a 25% off code too. Very impressed at the level and speed of service . Thanks Yvonne
I bought a dress that I really loved, but unfortunately it had a hole in it. When I brought this up with Laura B she could not have been more helpful! Everything was sorted within minutes. Also thanks to Polly who sent me a follow up email with the stuff I needed. Thanks ladies!
Excellent care lovely customer service from lovely alanna What a lovely caring girl staff And she took lot time look up to order demi drawstring skirt in petite Went online and offer some other suggestion Well loved shop till you drop experance staff in new look Should be rewards Excellent customer service Well well done Dorothy reid Clydebank new look great team
Emmalene S on chat was super prompt and helpful - my issue was resolved in 2 minutes! Thank you
I contacted customer support via what’s app. I was contacted by Davie who sorted my issue right away. I was very happy with the service I received
Registered and returned items for Klarna account, returned further items in store which did not show on my Klarna, Chelsea B, from customer support replied to my email almost immediately and updated the systems to push refund through which allowed my Klarna account to then be updated.
Best and easiest customer service I ever received!
Used online chat for an order a day late to store. Michelle S was really excellent. She checked whether the item was still in stock to reorder if I wanted to do that - without me having to ask her to do so. This is proper customer service. She solved my problem efficiently and with courtesy. Thank you Michelle
Customer service member was great- very helpful and I don't think I've ever been replied to more promptly and politely before over a customer service issue than I was on this occasion.
Great friendly service from Emmalene!
I contacted customer service regarding a faulty product, they were really quick to reply and the issue was solved straight away!
Slow refund for return to store. Webchat very good, chased for me. Lets hope it happens..