RL

Trustpilot

Very Commited to their Warranty and Customer Service.

I purchased the 1L Tiger Stripe Sling Bag last year at the same month of March. Of course NOMATIC solely commits its lifetime warranty. However, I had to pay for the shipment of the cost from any courier (For me it is DHL) and the cost of the shipment is 3760.96 PHP shipping from Philippines to Utah, which is overprice than the original price of the bag (3636.78 PHP). To my confusion, I was instructed to return them and pay for shipping and custom cost which would end up just to buy a new bag. So, I made a complaint to the Marketing Management (Cam). Then I got a reply email asking me if there was anything they could do. So, I explained what was my issue and quickly the let me know that I did not have to send the old bag; however, since I have already sent it, Cam compensated me by giving me a store credit to meet the Lifetime Warranty standards that NOMATIC has no matter where you are. If you are thinking of buying the bag outside the US, please be careful not to return the bag. They will send you a new one once the purchaser has been verified with the QR code attached on the bag. Very sincere customer service and I truly appreciate this. Thank you so much, Cam! Return Order #437348

Jai Kumar

Trustpilot

Horrendous customer service

Horrendous customer service. Rather no customer service. No human being to talk to No one responds to emails. At £350 a bag you would expect better. Do they really expect people to buy with such atrocious customer service. Still waiting for my replacement / return.

Dmitry

Trustpilot

Great backpack, awful logistics.

I am quite certain that if you live in a certain country in the middle east that is currently in a conflict at this moment, the personnel at the logistics department will declare that you paid x4 more than the actual price for the backpack and you'll be forced to pay out of pocket for import taxes that cost as much as the backpack itself. The appeal process with the government went nowhere. Although their support team is helpful. Do not buy directly on their website, Amazon does not have these kinds of screwups.

John Richards

Trustpilot

Great cusotmer service

Had a messenger bag for well over a year, used devery day and alway full until I managed to break the strap. I was only expecting a replacement strap but they replaced the complete bag. Great customer service and a great bag

Shane Jaconelli

Trustpilot

I love all my nomatic / gomatic…

I love all my nomatic / gomatic products, I cant wait for the outset collection to come out. I have just dealt with Cam from nomatic who has helped me out massively with my warranty issue. Thank you. Fantastic service! Fantastic Product!

Daniel

Trustpilot

Good products but lacking customer service

Ordered a few products from a while back and when the order arrived, it was missing two items. I notified Nomatic and informed me that they would be shipped out, but when I received the order, only one item had been shipped. The product is good but customer service is lacking.

Jacob Corbin

Trustpilot

Don't Bother

This is no longer a functioning company. I have been a customer for years, but I will no longer be one. Not only do you have to contact them just to get your order shipped, but once you receive it, it will be incorrect. I have tried contacting them to get the correct items, but they are ignoring me. I even offered to ship back the wrong item at my own expense, but they won't even acknowledge my email. Don't bother with Nomatic, you will just be frustrated and disappointed.

Feisal

Trustpilot

WRONG ITEM DELIVERED!!!!!!

I have a trip coming up and ordered a 35L bag but received a PM CUBE PACK! when I collected the delivery my first initial thought was this is small because all online unboxing came in a big box, soo disappointed and I'm not sure if they will be able to deliver my bag on time for my trip.

William Petz

Trustpilot

Style, Durability, Flexability and a Killer Warranty

Just wow! I have owned the 20L Travel pack for over 7 years. I have taken my bag caving, hiking, thrown around at festivals, work trips, and it's made it's way around the world several times on trips. I typically have 10-15lbs of weight with 2 laptops a tablet, 3 phones and all the power I need. When I say this bag has been in flawless condition, you'd be amazed if you saw it. Many of my friends have purchased this bag because of seeing it, they also hands down love this bag. Recently, however my zipper did pull apart slightly (I can't belive with the everyday use I do with this bag, I am surprised it took this long and it's just the zipper). I was ready to easily buy another bag, but their warranty covered a brand new one! At this point you shouldn't read on because you should be buying one! Their product quality and customer service is so high, I am going to be buying the 40L pack now. You will not regret buying this bag!

Abby Austin

Trustpilot

Nomatic is fantastic

Nomatic is fantastic, both in terms of product fidelity and customer service. We now own two Nomatic products, and we will return for more!

Luca

Trustpilot

Bag lost… customer service not answering

Happy to change this review accordingly to what I WILL receive. So, ordered a backpack in time for my weekend trip. The shipping on the website says 1/3 days. Ordered 7 days in adavance. Backpack seemed to be on the road the day after. Super excited about that. 4 days later I check the app “shop” that was suggested on the checkout page and the tracking was non existing. I checked with the customer service and after I day they got back to me giving me a DHL tracking that I was able to track and set a collection date few days after. The tracking is saying for the last 76 hours that it’s out for delivery. DHL saying that the parcel is not in their system. What the hell? Customer service disappeared, no answer in 3 days. 300£ bag and this is the customer service that I get? Come on! Oh, yeah no bag has arrived yet…

Hew Pinto

Trustpilot

Great bag that not only looks good but…

Great bag that not only looks good but has multiple travel options for business and camera gear!

Kirk Noden

Trustpilot

Not at the quality of the price

We purchased two Nomadic classic carry-on bags. We also bought a few accessories. We spent about $1,000 on the bags. After one trip, the bags looked beat up and years old. The coating, and covering of the bag is cheaply made. You can find this in other reviews -- but it is difficult because, as another reviewer noted, they scrub the bad reviews from their site and there are few places for customers to leave reviews. They have a short 30 day window for returns -- I suspect many people would return these bags given the opportunity. The organizational system is decent and the design is good. But you could get a better more durable bag for half the price. I would not recommend.

Andres Arevalo-Maklouf

Trustpilot

Cannot recommend them enough

Cannot recommend them enough. Fantastic sturdy and comfortable travel products. After sales service and wwarranty are superb.

Johannes S.

Trustpilot

Nomatic's products are top notch...

Nomatic's product line embodies high quality, purposeful design, rugged reliability and incredible value for your money. You seriously cannot go wrong by choosing to purchase from Nomatic.

John-Mark Clawson

Trustpilot

Real lifetime warranty

Great company that stands by their warranty claims.

Rattle The Bones

Trustpilot

A solid, modular, low profile design.

Solid, sturdy, flexible, modular… Not over designed and flimsy like some competitors. Pricey, but a great bag. It may be my last.

Harith Noor

Trustpilot

Good Product Bad Worst Shipping

No doubt product is good but unfortunately shipping process to overseas will take decade to reach to its final destination.

Lauren

Trustpilot

They remove all negative reviews

They remove all negative reviews from their website, so you cannot get honest and varied customer feedback. I just wrote a 2-star review with details on the pluses and minuses of the bag I ordered. I verified my review and when I go back to their website, my review is not there (which is doubly irritating because I took the time to write a detailed review). In fact, 0 of 248 reviews of this item are lower than 4 stars. They clearly remove any reviews that are less than 4 stars. In addition, they do not have free returns. They charge a handling fee and shipping charges on the return that is not disclosed well at the time of purchase nor on the product page. You would have to go to FAQs.

Karissa

Trustpilot

Optimal Travel Organization!!

Nomatic has really thought of everything for an on the go or the average traveler. All of their merchandise has made traveling and packing easy with the level of organization in every bag. Their 30L travel bag is great for a 4 day trip. We used the travel pack 20L for our trip to NYC, it was sleek and light and when we had to layer up or down the travel pack held it all. We also have one of the slings which is great! We have several bags from them and will definitely be getting more in the future.