Super responsive and very helpful (accidentally bought the wrong thing as part of a larger purchase and immediately got a refund). Friendly and helpful to deal with - actually picked up the phone immediately. Would highly recommend!
I was sent a personalised faulty pendant (Otiumberg have acknowledged this), however I am continually being refused a refund. Otiumberg keep reiterating their policies, however policy cannot override law. I am now £120 out of pocket with no product (has been returned for them to inspect) despite this being sent back A MONTH AGO. Avoid!!!
I was given a necklace from Otiumberg as a gift, which I absolutely loved, so decided to check out their ear-ring range for my wedding day. I visited the studio and was able to try on different pieces which really helped give me an idea of how they would look with my dress. Tessa was super helpful throughout and was on hand to make suggestions and answer any questions. Great customer service and an amazing selection of ear-rings - it was so difficult to pick just one pair! Otiumberg is definitely my new go-to jewellery brand for more special pieces 🙂
What a great company! Excellent customer service, lovely unique pieces of jewellery, will be back shopping again very soon.
I ordered the gold heart earrings for my wedding. Unfortunately the first pair were faulty but the Otiumberg team were responsive and friendly, the return was smooth and my refund issued efficiently. I ordered the earrings again on pre-order and contacted the team to explain the situation to see if they could facilitate delivery in time. They were brilliant, communicated when the earrings were being finished in the workshop and upgraded me to next day delivery. The earrings arrived in time (complete with a lovely hand written note) and were absolutely perfect! Understated but so special, I will have them forever. Thank you!
Amazing customer service. I have a few pieces from Otiumberg already and I wear them almost everyday. Still looks great after years.
I fell in love with this brand at the Soho Farmhouse in the UK, and now it's my go to for ALL jewelry for myself and for gifts. Love their unique pieces, and the fact that i have a nickel allergy i often find it hard to shop for "non-fine" jewelry; now i have my solution.
I’ve just received my order - and both the paperclip necklace and orbit earrings are absolutely stunning, I can’t stop looking at them! I’m now a proud owner of four of their products and LOVE them all. From the quality to packaging to the cute, little hand-written message.
Tessa at Otiumberg has been so helpful to me with sorting out a very minor issue. I am a very loyal Otiumberg customer as a result!
I bought my first pair of everyday vermeil hoops a while back and have never taken them out. Zero tarnishing or signs of wear. So entranced by their beautiful, delicate and interesting pieces, I have had 5 new piercings in order to wear more. The ethical sourcing of materials is an added bonus and my recent customer service easily qualifies for 5 solid gold stars.
Wouldn't recommend purchasing from them. I spent £100 on a pair of gold hoops from them 18 months ago (thinking that the price = good quality), and one of the earrings recently broke (through no fault of my own) rendering the pair unwearable. I've probably worn the earrings a handful of times over their lifespan, so it's not like I've had much use out of them. I reached out to see if they could replace the broken earring, but all they would offer is 15% off a new pair. I've had Primark earrings that last longer than this. It's really disappointing as a repeat customer who has bought multiple items from them.
Had some questions regarding some pieces, spoke to a lovely lady called Tess. She was super lovely and helpful, resolving all my queries quickly! Thank you again Tess.
Excellent customer service. Beautiful quality as always. Love wearing my hoops and always receive compliments.
have been ordering otiumberg for years, love the quality and the design! the team are kind and nice and always helpful. I know its a small team but they always make an effort to come back to me quickly and try to resolve my problems
Such an amazing company with great customer service. I had an issue with my piece and they organised paid shipping all the way to the UK from Australia - all I had to do was drop the necklace in a parcel around the corner. They then mailed me a replacement incredibly quickly and had great communication the entire time. I will definitely shop here in the future.
Beware! Great marketing but poor quality product. I bought an earring a few months ago and it snapped in half while I was wearing it. Otiumberg have refused to repair or replace it, saying it was solid gold and such a break is practically impossible. Well - it’s not impossible and I even sent the earring back for them to examine. I see in response to another negative review they claim to have a one year warranty but that has not been any help to me. Very disappointed with the quality and the customer service. (PS previously I was a loyal customer - I have had a number of earrings given to me and which I have bought myself. Never again.)
I purchased x3 individual gold huggies for my adult daughter two years ago and she wears them almost every day as her basics. They look clean, classic and stylish. I hadn’t considered this brand for myself, but after seeing the recent campaign featuring a similar aged person as myself, coupled with the good quality and sturdiness, I am tempted…
Excellent customer service - lovely designs, stylish packaging and speedy dispatch. Team went above and beyond to help me find the right size for my sister. So excited to be giving her something she really likes. Her collection of stacking rings has started!
Poorly made jewellery. I bought a pair of earrings for £120 in total and one has broken within 15 months. The hoop snapped in the process of me taking it off due to it being made out of a cheap flimsy material. I was only offered a 15% discount (suggesting it had lived 85% of its life and is only meant to last 18months) and the lady from customer service was dismissive and near impossible to get in touch with. This jewellery is NOT long lasting at all. AVIOD AT ALL COSTS
Would reccomend this company to a friend without hesitation and give it five stars. A small business run by two sisters who care very deeply about the quality of customer service and their jewellery. Understated elegance. I own four pairs of earrings and a chain. They have helped me when I have accidentally dropped an earring sending me a tutorial showing me how to fix the clasp and also allowed me to purchase an individual earring when I lost one of a pair as I did not want to waste the earring I had . Environmentally conscious, exellene customer service and beautiful pieces. A company that takes pride in their product and cares deeply about their customers. Support small business.