Ally Pally

Trustpilot

Good company to deal with - unusual stock

Third item purchased. All fragile and all superbly packaged with easy, clear assembly instructions. Items are exactly as described and are of high quality. However, latest table with marble top does have a number of marks on the top which seem to be from the marble polishing machine. Luckily these don’t show too badly, because I’ve positioned the table where there is not too much light on it. Difficult to justify taking a star off because it’s such a lovely item otherwise.

Lynne Jenkins

Trustpilot

2 Aldona Caramel Armchairs

Excellent quality armchairs, exactly as described on website. Delivered on day originally agreed and received phone call on the day to confirm time would be with me. Very professional and friendly young man put boxes in the living room for me. Overall a first rate service.

Tricia

Trustpilot

A very helpful and pro-active company…

A very helpful and pro-active company to deal with. No problems at all. Although the item did not quite work for me they were extremely helpful with the situation. It was great to deal with a company which communicated. Great customer service. Highly recommend.

Diana Formby

Trustpilot

Stylish furniture

Very easy ordering and responsive and helpful customer service. I am delighted with the chair which is stylish, well made, comfortable and reasonably priced. The delivery service worked smoothly and the courier was most helpful .

customer

Trustpilot

Fantastic product and delivery

Fantastic product and delivery

NatP

Trustpilot

I stumbled across Perch & Parrow by…

I stumbled across Perch & Parrow by accident and decided to order two light fittings for my girls’ bedrooms. One of the items had a slight defect and they resolved for me in minutes. I am over the moon with both items and I will definitely be ordering from them before. Highly recommend! Excellent customer service. Oh yeah and they shipped within 24 hours 😊

Dan W

Trustpilot

High end design - good value

Great quality products - high end design and good value. Delivery was well managed, I did have to wait slightly longer than I’d expected but I think that was so everything could be shipped together

Bee Bumble

Trustpilot

Damaged item. Still awaiting collection.

Coffee table arrived with damaged box and when opened, it was clear to see the glass/mirrored top had a 5” crack on it. This was not due to the damaged box as it was in a different area. Customer service said they would arrange refund (albeit slow) and said I could dispose of broken table. Considering it is a huge box, polystyrene, broken mirrored glass and metal I requested that they collect it. Taking up so much space in my kitchen and still awaiting collection. Not impressed. Not even taken table out of box. Eight days to get money refunded. EDIT: Paid for 27 February and did not receive refund until 6 March.

customer

Trustpilot

Table ordered online

I just ordered a table on their website. Delivery communication has been very good as I was not able to be at home for very long. The table was perfect. I was not to sure if the color will fit my room at first but they said that I could send it back if I was not satisfy. Very good customer service. I strongly recommend them. Thanks for all your help.

Burntwood girl

Trustpilot

Just bought two pairs of seat pads

Just bought two pairs of seat pads. Very pleased with my purchase, colour as advertised, nice deep cushions and reasonable price. Despatched quickly too.

Tolga Ocay

Trustpilot

Lovely Product

Lovely product, missing items resolved quickly. I ordered a lovely marble topped table for my back room, it arrived unfortunately without the fittings. Initially I couldn’t get through but John from perch and parrow got in touch promptly when escalated, I had the fittings sent out and now the table is perfectly sitting in my back room. Thank you team for resolving very quickly!

Pippa Isbell

Trustpilot

Highly recommended

This is the second item I have bought from Perch and Parrow and I am delighted with both. Good quality, good looking and delivered without delay.

Mr V L

Trustpilot

Coffee tables

I love my purchase, really easy to order good communication prompt delivery

Annabel B

Trustpilot

8 Ewan Dining Chairs

Ordered 8 dining chairs from Perch and Parrow. Super quick delivery and gorgeous chairs. Easy to assemble and they look wonderful with our new dining table. Thank you!

Daniel

Trustpilot

Great service, fast delivery

I was a little hesitant if my delivery was going to come, I paid nearly £2000 for a new sofa. The delivery status on the website didn't change. However once I phoned up customer service they told me I should receive a text from the delivery company confirming my order and the time/date of delivery. Gallery delivery sent me a WhatsApp message the same day I ordered the sofa and delivered it right on time. On delivery day I got a message with tracking details showing where the delivery Van was. Very impressed! Couldn't be happier with the service. 2 men came and put the sofa inside the house no hassle. Great service!

Jane Foster

Trustpilot

Harvest dining chairs

Ordered two dining chairs to see what they were like with the option to return if necessary. We really like the chairs and have ordered a further 4. They are comfortable and go well with our pale oak table.

Chris

Trustpilot

Excellent service from order to…

Excellent service from order to delivery. Communication from Perch & Parrow just brilliant, as it was from their delivery drivers. Chair so well packed and is beautiful. Fabulous.

Russell Webster

Trustpilot

Very happy with my order

Very happy with my order, great price in the sale and quick delivery even though just before Christmas. All products very carefully packed.

Jonathan

Trustpilot

Great product and good service at a fair price

Great product. Very elegant and comfortable chair at a reasonable price. Delivered on time.

SUE PHILLIPS

Trustpilot

Customer service received from this…

Customer service received from this company was exceptional. The item ordered was received promptly and very well packaged. Unfortunately the product wasn't as expected and we decided we wanted to return the item. The customer service to organise this was fabulous (probably because it is a British based company with very efficient 'human beings' dealing with any issues. E mails were replied to very quickly and the courier organised. We will definately look at this companys furniture, on line, in future as cannot fault the service received and felt very reassured to be dealing with them. Can highly recommend.