Refund process was terrible. I was told I will not receive a refund because the dress had an ‘odour’ or smell on it. All email correspondence was generic and went on about it being ‘challenging times’ and that its part of their policy. I am now out of pocket $100 for a dress I will never wear. Disgraceful policy
I would give Petal and Pup no stars if I could. Terrible customer service. I received a top with a mark on it and because it didn’t fit properly, I sent it back and it was sent back to me telling me it was my fault and all there items are all quality checked. This item was definitely not quality checked.
Just discovered them and I am so impressed. I have had to buy a lot of clothes lately due to weight loss and with each order that comes in I am blown away by the quality and little touches that take the clothes to another level. Bought a short set for $79 and when I received it I would have paid that price just for the shirt. The shirt even had hidden buttons like you see on high end blouses. And the shorts are lined! Great great quality. Petal & Pup is now my go to place. Thanks for great service!
My fiance loves the style of Petal & Pup and I have to say I love it on her too. We live across the country and get our orders fast! We've had to return one item that was a gift that was too big. The customer service (Natalie) responded back fast and helped us out in a pinch she was great!! Very impressed with the customer service and quality of this company. Highly recommended
I love the dress I ordered from Petal and Pup, but I love the customer service more. Abby gave me the most personal customer service experience I’ve ever had. She responded quickly, was friendly, and helped me navigate through an exchange. I was a rather needy customer because I needed the dress quickly, and she was so friendly and patient. Will absolutely be shopping with them regularly.
Petal and Pup is the best online store i have ever come across. Their customer service team - Abby in specific - are just lovely humans to deal with. So kind with their solving problems and supporting their customers. Their clothing is good quality and all items have come to me as the description reads and sizing info etc. Its so nice to know that if i reach out to them , they get back to me quickly and efficiently and always happy to help. Thank you P&P for being the best at everything you do, xxx
I am truly aghast at the reviews here claiming great customer service. Petal & Pup scammed me out of a return that I was very much entitled to by their own standards on their website, and without so much decency as communication - the dress showed back up at my door and the payment was reprocessed more than 6 weeks after the return was completed. I exclusively shop online (more than I likely should… haha) and have not needed to return a single thing in over 3 years, until this parachute-like, defective, poorly fitted dress that looked nothing like it did on the model. To add insult to injury, I went back and forth with customer service as they claimed I’d broken the zipper, and when that was proven untrue- their narrative then switched that there were sweat stains. Again, none of which was remotely true, especially as I had the dress back in my hands at this point and it was in the same condition in which I’d originally received it… poorly crafted, but stain free. Customer service were blunt and unhelpful, and as an organization Petal & Pup was clearly only after keeping my funds without cause. Save yourself the headache, and check out literally any other Aussie e-boutique. This is the only one I’ve ever had a problem with.
Had an absolutely great experience with this company. It was my first time ordering from them so I wasn’t completely familiar with their sizing. I had an issue with a pair of shoes and the customer service was outstanding. Will not hesitate to purchase from them again.
Amazing customer service! Abby was able to help me promptly with my issue! More than satisfied with Petal & Pup!
I bought a pair of shorts that had a 'no return or exchange' final sale on it. After I purchased I realised I ordered the wrong thing (the shirt instead of the shorts). I contacted customer service and they sorted it out within 3min.
I have received my order and am totally disappointed by the quality of the fabric and would like a full refund for these products. I'm not able to access an email address to communicate this with someone from Petal and Pup. Could someone please email so that I can organise the return of the products and a full refund? I would not pay these prices for such terrible quality of fabrics.
Great quality clothing and great customer service. I highly recommend Petal and Pup!
Terrible customer service.. I purchased an order and some of the items didn’t fit me, simply wanted to refund as they don’t fit but found the website doesn’t offer a return although it’s stated on the website that you can do a refund within 30 days for $10 shipping fee .. ok no worries Reached out to customer service and Elizabeth came back to me saying that I don’t understand what is a return means and there is no refund , and they cannot offer a return for an item doesn’t fit, faulty , wrong item or a change of mind ( no refund what so ever under any circumstances) So first of all you are telling me that what’s written on your website is a lying to customers and if an item doesn’t fit then I have to keep it and force me to take my money.. now let’s talk about the quality, it’s absolutely terrible kind of like shein quality but for 4 times the price.. Honestly beyond disappointing, this website is a scam, lying and cheating experience Do not shop from here if you want a good experience, and I hope everyone read all these reviews before shopping from this company
Natalie is a gem. Outstanding and proactive customer service...... many of the larger companies could learn a lot from you guys. Best customer service I have had in years. Fast, proactive, knowledgeable and just really nice! Great dress too, fantastic quality, especially for the price.
Love the clothes, but the customer service is really next level. Always happy to help and very prompt.
Terrible quality, this is absolutely a front for an AliExpress drop shipping company. Clothes didn't fit and refunds are not offered. Don't waste your time or money.
Great customer service through chat line. Easy refund and questions answered. Love the website
You guys are so amazing with your delivery time frames… Not only do I keep purchasing from you because of the amazing dresses and the online experience BUT the shipping is so fast!
I placed an order and never received it. This is the second I’ve experienced problems with orders. The first time I ordered was summer 2023. I had to send several emails, and other inquiries on the website in order to receive a response. It took 3 weeks for a response and received my order a month later. Now, I’m stuck in the same situation. The tracking said it was delivered to another city and not accurate tracking information. The promised delivery date is a lie! Patricia
Wow so impressed I brought a dress then realised wrong kind of dress for a wedding within hours replied to my email and refund straight away amazing customer service!