José Nater-Rodriguez
Reason why PetCube is great
That I can see where my pet is all the time Even Though I am miles away, and that I can call her and she hears me.
That I can see where my pet is all the time Even Though I am miles away, and that I can call her and she hears me.
Responded within 30 mins, quickly understood and checked my billing, and resolved by removing a duplicate account.
Instructions are vague. I’ve written the company where they say contact us and no response after a week
Great product to keep an eye on your furry friend! I had an issue with the audio when connecting via mobile data, but the customer service team responded instantly and fixed the problem on the spot. Thank you!!
Very helpful with anything
I can now check on my pup while I'm at work and make sure she is happy when I'm not there.
Good place for new owner..
Amazing product camera w sound is golden
I had a question about the privacy mode for the Petcube 360. Alexandra responded within 4 minutes and answered my question.
The Petcube cam is great fun and we love watching what our cats get up to during the day (not much!). Sometimes our wifi connection plays up so we’ve had to contact Petcube support - real people are always available, extremely helpful and happy to keep in contact until the Petcube is working again. Can’t recommend Petcube highly enough and we’d give them more stars if we could.
Do not waste your time. I have had the pet cube for 3 months and am constantly contacting support, deleting the app and reconnecting the camera. It’s always loading the video or lost connection. Microphone and sound stops working. One thing this thing is supposed to do is load a video feed and it fails on every single level.
Petcam microphone initially not working, got in touch with petcam who fixed the issue right away! Very happy with my Christmas gift! I can see and talk to my puppy when he's home alone!! Highly recommended!!
Pet cube is the TRUTH!!! So easy to set up, works great, so easy to change networks. If I had it all to do all over again, i would have bought a bunch of pet cubes instead of Google Nest, which is complete trash and outrageously and unacceptably difficult to reconnect after a network change. Seriously, pet cube puts Google Nest to shame when it comes to "ease of setup and use"
Package stolen. 2nd Package it wasnt deliver
Very prompt response & problem fixed immediately - we love Petcube
I purchased the cube to watch & talk to my pets while I'm away from the home. I have noticed the cats have been wanting to spend more time in the room where I have the cube.
Fun tool for interacting with your pet.
This is a great little camera for watching my cats. With two way audio I can talk to and hear my pets when out and keep an eye on what they are doing! Compared to many other products, this camera was very affordable, and the monthly service premium is under a fiver per month. It is optional, but I have found the customer service very good indeed on the rare occasion I’ve had technical issues. Very prompt replies and they will keep working the problem until solved. I would highly recommend PetCube and its service. 5*
Randomly stopped working all together even the unused one
Very quick and helpful!