customer

Trustpilot

Poor product

I purchased a sports bra a couple of weeks ago and have worn this item 3 times. I used the hand wash setting on my washing machine at 30 degrees to wash this. The elastic is now badly frayed making the bra unwearable. I sent evidence of this to customer services but was told that since I had used a washing machine they would not refund/exchange. I think the issue is due to a faulty product because I wash all my bras this way and have never had this issue with the elastic. Very poor dismissive customer service

JennyHaywood

Trustpilot

So many pretty styles but poor size availability

So many pretty styles but every time I look for my size bra, a not excessive 40D, it either only goes up to size 38 or the 40D is not available. On the rare occasion the bra is in stock in my size, the matching briefs are not. Grrr😡

Nikki Drabble

Trustpilot

Fabulous Company to deal with.

Fabulous Company to deal with. I have 5 of the Bella Slinky dresses plus a handful of Bikinis Easy, fast refunds if things don't fit.

Natasha

Trustpilot

Terrible

Terrible. Bralette I ordered size 16. I'm a dress size 12 to 14 and I always order up for boobs. I'm only a D cup not g or h or extremely big. It was still too small. My boobs were falling out. Email them to be told I have to return. You expect me to pay for return when your company is at fault by making a bra too small. No way it's a size 16. If it's tight on me I fail to see how it would fit a size 16. Nowhere to leave review. So I guess all the reviews left on there are fake. Liars and disgusting customer service. Avoid avoid avoid.

Emma Bates

Trustpilot

Fantastic Smooth Process so far.

First time I’ve ordered from Pourmoi and have been very impressed with their product quality, delivery and return methods. Will definitely order from them again.

Clueless Clo

Trustpilot

Boobs are being held by a cloud, the bras are so comfy

I never really leave reviews and I buy bras from pour moi whenever I have the money too, especially after they did my virtual fitting during covid. I've tried cheaper bras before but they always dug into me even after I found out my proper size - 32HH. The main reason I felt the need to leave a review today is because I'm currently wearing the comfiest bra I have ever worn. It feels like my boobs are being held by a cloud, it's great. The customer service team has always been great with me - including during my fitting, they anwsered all the questions I had clearly but didn't make me feel like an idiot for not knowing. I can't really sing them a high enough praise, even the delivery is fantastic and fast. Highly recommend to everyone that has breast, especially people who are a bit heavy chested as my boobs have never popped out of a bra from them and I always feel supported.

Mari

Trustpilot

Still waiting for refund

I returned an item on 6th March. Contacted customer service who promised a refund. Still waiting!! No response yet to my last email. Will not be buying from this shop again.

Rosa

Trustpilot

Compassion extended for late return

Compassion extended for late return I was recently very poorly and as a result missed the date of the return on goods purchased that didnt quite fit. After explaining my situation Pour Moi allowed me to return the items that did not fit with minimum fuss removing the horrible anxiety that had been plaguing my brain. Excellent customer service

MP

Trustpilot

Genuine, as ordered, quick delivery

Product delivered as ordered and in quick time. No problems. Appears therefore reputable.

lisa m

Trustpilot

Excellent service

Excellent service. Quick responses. My new go to lingerie provider!

Renate Taylor

Trustpilot

Beautiful lingerie

Just ordered a bra with matching knickers, and they are absolutely stunning. The material feesl really nice and fitted perfectically!!!! Worth every penny!!!!

Fiona

Trustpilot

Very quick and efficient service

Placed an order and my old address populated. Dropped an email across to the sales support to ask to change my address, Sam responded very quickly (within the hour!) to confirm address changed. Fabulous service!

Claire Connolly

Trustpilot

Wouldn't exchange for smaller size as…

Wouldn't exchange for smaller size as just outside the return date. Original item was a gift and just a bit too big when opened. Very disappointed with the inflexible approach.

Kat

Trustpilot

Amazing service from Pour Moi

Royal Mail said they delivered my parcel, but did not. I contacted customer service at pour moi, Sam was amazing. I was so upset as needed the item for an event, however Sam went above and beyond and arranged for a replacement to be sent, express delivery which should arrive with me tomorrow. Sam, I can’t thank you enough! Amazing service and really gives me confidence buying from the brand again!

Ziggy S

Trustpilot

Customer Service Response Shocking!!!

Although Pour Moi has lovely swimsuits their customer service response is shocking. I have been trying to get a response from them since Oct 2023, regarding a faulty swimsuit and have made numerous calls, the lines just ring out, no option for a call back or to leave a message. I've emailed as well with no response to date!!! Would not buy from them again!!

Camilla Clarke

Trustpilot

Great

Just received my swim suit which fits well and is very flattering. It was easy to order and the delivery was quick. It was my first order from Pour Moi, I will shop here again.

Tamara Breach

Trustpilot

Absolutely the best customer service

Absolutely the best customer service! Issue of my own making sorted without fuss and promptly.

Misia …

Trustpilot

I’ve ordered 2 swimsuits like 4 years…

I’ve ordered 2 swimsuits like 4 years ago, they still look like brand new and I’ve been using them at least twice a week.

Iana

Trustpilot

Like it so much

I ordered sports leggings and a top at lunchtime, and I already received them at lunchtime the next day! Besides, the size fit perfectly, and I'm just in love with the style of the set. I just wanted elegant sportswear.

sj

Trustpilot

not discreet

i recently ordered from here for christmas, read fAQ'S to see if packaging would be discreet, website stated it would be just for the package to read pour moi all over it !!!! was very annoyed as i needed it to be discreet, was so embarrasing probably will not order again, items decent just very bad packaging