Excessive postage and returns costs make buying from Pretty Green non-cost-effective. Since my local store in Liverpool has closed it's made it nearly impossible to choose the perfect item and exact fit by mail order. £5 postage, £5 return postage and a £5 return handling for something that doesn't fit is an insult. Don't waste your money.
The quality of the pretty green is fantastic but what’s going on with the sizing is insane I used to wear medium & it was like extra large so I tried small & still massive so I tried extra small & still to big & I am not talking about the oversized stuff either I know the oversized look is cool if your Liam Gallagher or a trendy teenager both of which am sadly not!. Please bring back real sizing for the real people cheers. Dave,Andy,Jack,Callum,Gaz,James,Matt,Mart,Will,Tom,& Alex
Bought a jacket from you in oktober! One of the buttons went of the jacket leaving a small hole in it! I made a contact with custumerservice and asked if they could send me a new Button instead of send the hole jacket back! Unfortnatly it was not possible! I then asked for a small refund or discount for my next buy, but CS made It so hard I decided to just let It be! So now I used a jacket with a hole in it! PG lost a customer! Realy nice brand, but bad CS! Both parts need to be good to be a good buy!
Pretty Green used to be decent. Used to do top quality clothes. My last order, I ordered some jeans which were too big. I returned them for an exchange (while continuously checking the website to see if they were in stock, which they were) and was given a refund and told they weren't in stock. I then had to place a new order in the correct size. Bare in mind I had to pay £5 delivery for the first order, £5 to return and another £5 for the next order. That's £15 in postage alone. I got my new jeans that fit perfectly. I've worn them a handful of times and the button has popped off. I have contacted customer services to see what they can offer as I refuse to spend another £5 to return them and having to pay yet another £5 to get a new pair sent to me. I will update my review as this progresses but so far it has been an awful experience. Update: been given a refund for the delivery costs and the return fee has been waived. I’ve requested another exchange so just got to wait to see if they are in stock this time round. Customer services have been very helpful very quickly.
I purchased a Christmas gift in October. I was misled into believing this was a limited edition item. I tried to return the blanket on 4th January, only to be told that they have a 30 day return policy. This is preposterous as who would return a Christmas gift BEFORE Christmas? I was never offered a gift receipt & have been provided with inconsistent, misleading & incorrect information at every encounter. Customer service is appalling. Avoid at all costs!
The two chaps , Joel and Dylan, were exceptional in their customer service approach. Keep hold of them as they will drive more sales in this shop. Well done fellas. Best. Max PS that shop was called Sa-kis!
Was a long time online customer (no more).Customer service is absolutely crap.
I've been buying PG for years now, never ever had any issues, any returns have been dealt with, without any problems, I get a birthday discount code and Christmas gift every year, so glad PG was rescued a few years ago as I'd greatly miss them
I’ve purchased many items from Pretty Green. Excellent quality and fast delivery. Although a little disappointed that free delivery over £75 is now unavailable.
A order by the peaky blinders, pretty green air max and levies is cool as fuk, with French undercut hairstyle
I love my new parka its comfortable and looks great Delivery came pretty quick
Ich habe bei Pretty Green bestellt und bin sehr zufrieden.. Die Produkte haben eine Top Qualität. Der Versand war sehr schnell. Würde jederzeit wieder dort odern. Ich habe auch schon mal etwas retouniert was auch problemlos ging. Bestellung aus Deutschland...
Horrible jacket, and we had to pay to return it! Never again.
Absolutely love this store,quality items at bargain prices,very fast delivery too. And their Customer Service is great,contact them and they reply almost immediately,and they are patient enough to check items,to give advice on sizes etc. Defo be ordering more.
Ordered my items and very happy with the service, fast delivery and true to size on the clothes. Thanks again and for Joseph who looked into my order, will be ordering again! Cheers
I just wanted to provide some feedback for Tyler and the duty manager who worked with him tonight at your Meadowhall store. I'd been in the shop earlier in the day and bought a polo shirt. When I got home, I found another one I liked but needed it before I go away tomorrow, so I was too late to get it delivered. I rang the Meadowhall store at 8:30pm on the off-chance they had it in stock (it was in the sale so thought it would be unlikely). Tyler answered the phone and was extremely helpful. It was such a nice change to get good customer service, as I can't remember the last time I actually received good service. He went and looked on the rack in the shop to find the shirt, but said they might have been boxed up to send back to headquarters as it was sale stuff, to make room for new stock. He went through the boxes for me and found the shirt in both L and XL and they left them on the counter for me to try when I got there. I drove straight to Meadowhall and got there just before closing, tried the shirt and thanked Tyler and his colleague in person and asked them what I could do as a thank you. He said he would appreciate some feedback being sent through. If you could thank them both for me and mention that I took the time to email you as promised, that would be appreciated. Thank you for the excellent service.
No customer service, impossible to contact for returns or refunds. Leave well alone.
I have ordered thousands of pounds of clothing over the years from PG, and I can honestly say they are an absolute shambles. Sizing is terrible, standards of clothing has gone down the toilet, and the returns process is an absolute joke. They owe me money now and I cannot get anyone to help me, terrible company now, STAY AWAY!!! And their response below is an absolute lie. This company are frauds, do not get involved.
Spent alot of money over the years and just received items from a order and not one item fit me, I have stuff in the same size I wear but every item I tried on was no way the size it claimed to be. And the thing is if I order a size larger it will be like a tent (I have done this) the only good thing I can say is customer care will refund it so I'm just disappointed really as I wanted these items and I have another parcel being shipped today that will just be going back. The QC isn't there anymore and I want to give pretty green a good review but it's going downhill. It seems like you just stick tags on every size without checking. It is pot luck if you get stuff that fits now.
A firm favourite super clothes and always arrives well