Michelle Carney

Trustpilot

Great products & wonderful customer service

It was my first time to ever buy from this business. The quality of the puzzle I purchased was beautiful and I loved adding the personalised photos as it was a present for my nephew. Unfortunately, when he was putting the puzzle together he noticed a piece missing (it's likely he misplaced the piece) and when I reached out to PuzzleYou to see if they could help they were so quick to respond to me, very polite and extremely helpful and they sent me what I was missing straight away. A wonderful experience and my nephew loves his new puzzle. I will definitely be buying from this company again. Great quality items and great customer service:-)

robert hirst

Trustpilot

I ordered in time for Christmas and…

I ordered in time for Christmas and both the company and the courier confirmed delivery on 22nd Dec. There was no contact to say there had been a delay but was shocked to see ‘Delay’ on the delivery tracker, not even an estimate of a new delivery date. I complained and have had an acknowledgement of that but no actual reply. On the 23rd UPS offered a new estimate of the 27th. On the 24th, the date had changed to the 28th. Pretty disappointing all round and I won’t be using them again.

Julie

Trustpilot

Good Puzzles, Even Better Customer Service

I usually buy my photo puzzles from Ravensburger. It is still a good puzzle company, but I decided to try puzzleYOU, as Ravensburger puzzle photo pieces were peeling off the backing pieces easily. Also the images were rather blur. With Ravensburger you are unaware if the image is sharp enough for the puzzle unless it is really very blur. The building app on the puzzleYou website tells you immediately if the photo is suitable. With puzzleYou, the puzzle pieces are thicker and the image is sharper. I made a mistake and thought that I had some edge pieces missing, as puzzleYou puzzles for 1000 pieces are slightly smaller than the Ravensburger ones in size. I emailed them and they sent out a new puzzle immediately without quibble. When I realised my mistake and contacted them and they were very gracious about it. Most impressed! Excellent customer service, good quality puzzles. As an avid puzzle fan, I will use them again, and do recommend them. You can shop with confidence.

Jamie Pragnell

Trustpilot

Always pleased with their products.....

I have purchased three custom made puzzles from Puzzle You and not once have I been disappointed with their product. I also purchased a picture frames for one of the puzzles, and the glass was broken on receipt via UPS. I sent them a photo of the broken frame, and within 30 minutes, they replied to me and arranged a replacement which I received within a few days. Overall their communication has been spot on, and I do recommend them if you are looking for a personalised gift. Great service!

Sarah

Trustpilot

Excellent made .. Will buy again

Excellent made ... bought one for my husband with all the children and grandchildren on , 1000 pieces all brilliant colour. Now finished and going to frame it .

DCheethamgmail.com

Trustpilot

Missing pieces

I ordered a puzzle for my other for Christmas. There was an edge piece missing. Puzzleyou quickly sent a replacement puzzle so we got the missing edge piece we needed. However I was disappointed to find that this second puzzle also had two additional missing pieces. I shall not be ordering form puzzleyou in the future. A shame because in all other respects the puzzle was of good quality.

Alison Battaglia

Trustpilot

Love it

My husband ordered a puzzle for me for a Christmas present and absolutely over the moon with it...because of the nature of the subject...our dog standing on a fallen tree amongst woodland proved very challenging to do....it is now waiting to be framed....found the pieces to be strong and fitted well together.

StAySeA

Trustpilot

Wrong pieces. Avoid!!!!

I ordered a 1000piece puzzle for my father one year ago. Once he received and made it there was one piece missing and one piece that didn't match any of the puzzle. He contacted the company and they promised to send a replacement, claiming recently a lot customers were having the same problem. Only this time he said he wait till I visited him, convinced that the problem had been solved. So one year later we completed the puzzle and once again we have pieces that don't match. Two in fact! Two pieces that don't belong and two missing. I strongly recommend a avoiding them. Extremely disappointed. 👎👎👎

Haley Cocker

Trustpilot

So pleased with the shirt

So pleased with the shirt, super fast processing and delivery. I will be ordering again

Mitesh

Trustpilot

Pending Review!

Currently waiting for resolution and delivery so will update this review once it arrives, but currently they have offered a fair resolution after calling and expressing my annoyance. The below review was my initial review but will be updated next week Bought a puzzle as a mother's Day gift. The box looked ok but when the puzzle was completed it was a different family all together! Who has the puzzle of my family and whose photo do I have!

Chelcie

Trustpilot

I received a puzzle from my husband for…

I received a puzzle from my husband for my Christmas. However the puzzle was very damaged. I emailed the company and within an hour I had an apology from the company and was told that they would be sending out a new puzzle. My new one arrived and is in perfect condition. Because of how the company delt with the problem I think they deserve a 5 star review.

Customer

Trustpilot

Puzzle never turned up

Puzzle never turned up. I assume UPS delivered to the wrong address, because they didn't come anywhere near my house. The contact page didn't work when I tried to report the problem. I then tried to phone the support number and got cut off almost immediately as it was too busy. Finally I got a response a day later and their customer support chased up UPS who were unable to locate the package. I was given an immediate refund, but it left me without a valentines present and no idea who received the rather dodgy picture of me and my girlfriend!

Julie Rotherham

Trustpilot

A really thoughtful, quality gift

We were given a 1000 piece collage puzzle for Christmas by my son. It was a fantastic gift, as the photos produced such happy memories, and the puzzle itself was well made, and challenging. A really good quality, thoughtful gift

JOHN NUTTALL

Trustpilot

Use this company at your own risk!

I recently ordered a photo jigsaw from this company and the delivered, printed jigsaw was totally unfit for purpose. There are several multi photo templates which should be removed from the order process to prevent other customers from making the same mistake. On contacting Customer Services I was simply told it was my fault. I would advise all customers to chose other companies with a higher regard for ensuring their product meets customer expectations.

Anna Mak

Trustpilot

A good quality jigsaw

A good quality jigsaw, fits very well in the frame that I bought together with it, looks great.

Kate Tarrant

Trustpilot

Very responsive and helpful customer service

My puzzle didn't arrive but puzzle you immediately responded to me contacting them and we're quick and very polite with every response email. They were happy to reinburse the cost and I found them very friendly and helpful.

Christina Bradwell

Trustpilot

Incomplete product sent

Incomplete product sent. I ordered the 2000 jigsaw puzzle for my Nan and on completion my Nan noticed a piece was missing. I have tired to contact the company on numerous occasions via email, via their own ‘contact us’ page and via phone. My Nan would like to complete the puzzle which she is very happy with, with regards to quality. But sadly a piece is missing and we are now at a loss as to how to go about obtaining the missing piece.

James Stenning

Trustpilot

Non UK company delays due to Brexit and customs

Please be aware even though this is a UK website with UK contact number the company is not a UK company product is shipped from Germany, This is not made cler durring orering only when you start searching the company and find there addresss, Add Brexit mean misse delivcery and missed surprise. I would avoid and use a true UK company from now on.

Clive Herbert

Trustpilot

We have purchased several of the…

We have purchased several of the puzzles and have been very happy with the quality of product and the quick turn around from order to delivery.

Angela Boyd

Trustpilot

Special present

This was an extremely easy procedure to get an excellent result - my parents love their Jigsaw!