A Alara Boyle
The quality is perfect
The quality, the fit, the stitching, the fabric and the way it makes you feel when you have it on its Devine. Thank you
The quality, the fit, the stitching, the fabric and the way it makes you feel when you have it on its Devine. Thank you
I havent left a review like this before but I am really appreciative of their service. I reached out to the customer service email at 9pm and by 9am I recieved an email from Lucy of the customer care team. She went above and beyond to help me out. She has been attentive to me and sending me emails along the way to keep me updated on the process. I am really grateful.
I have been shopping at rat and boa for years, so I think I can leave an honest review. Pros: Beautiful styles, will suit all bodies. Cons: The quality of the clothes is not that good, the non-see-through dresses are a little see-through, and if you take the prices into consideration, what you spend doesn't match what you get. What needs work the most are dresses with sequins, they fall off very quickly, they can be delicate; but not to the point that its mere placement implies that they are destroyed. The worst thing the company has done is change its loyal customer policy, they give less benefits than before, it is too unfair. I really hope you take these points into consideration, I honestly have to reconsider my relationship with the brand. Three stars for all the years of relathionship.
Have had a nightmare with Rat&Boa twice on different occasions. Ordered an item on next day delivery and never received in time for an event. Second time ordered the item on 48hr delivery service and the item is scheduled to be delivered 5 days later again, after the event. Awful customer service.
Jeg havde bestilt en kjole som først var for lille, så den sendte jeg tilbage, hvorefter jeg fik et giftcard jeg kunne bruge, med den pris som kjolen kostede. Her bestilte jeg en størrelse større, og fandt så ud af, at modellen ikke rigtig passede mig. Derfor sendte jeg den tilbage, og valgte at jeg ville have pengene ind på min bank konto og ikke et gift card. Jeg får så en mail om, at jeg ikke kan få de 2055kr ind på min konto, da de giver mig et gavekort i stedet for. Virkelig dårlig service!!!
It´s my second dress from rat & boa and I made a delivery address mistake. The customer service team responded so quickly that I was able to get my dress in time before the wedding I was going to attend! I truly appreciate the swiftness of the response when so many online stores take forever to respond. At least I know that there is a real person watching over the customer service emails
I wrote to the support team because I wanted to buy a dress that was no longer available on their website, asking if there was any chance they still had a few left. They found one really quickly and the exchange with them was very efficient, friendly, informative and overall pleasant. The dress that I bought was as expected and the fabric felt comfortable! It was my gift to smo else and they loved everything about it. I would gladly buy from Rat & Boa again. The only thing I'd be able to criticise is the packaging. I expect smt more luxurious when I spent that much money on a dress than a bag made of starch but I understand that it makes delivery cheaper and easier. Delivery was very quick also!
I love love love my Orisha dress. It’s so unique and a good fit.
The customer service is amazing! Lucy from Rat and Boa is the best! She always gets back to me promptly, is a true professional and she’s super sweet! I have sooo many Rat & Boa dresses! I’m a HUGE FAN of the brand. Every time I wear my RB dresses, I feel amazing! The dresses are one of a kind and make you feel beautiful and empowered when you wear it. I also love that RB dresses can be worn out to dinner and to more formal events and also on vacation. The dresses are versatile so I always know I’m investing in pieces that I will have for years to come. The quality and tailoring is excellent! I’m a Rat & Boa woman 100%!
Ordered few items from Rat & Boa, despite returning items in its original package and unworn, didn’t get full refund! After inquiring from customer service why did that happen, they claimed that few items were damaged and worn, while that was absolutely not the case! I am stuck now with an item that is pricey and of a poor quality! Never happened to me anything like this before and I am never ordering from them again!
I don’t normally give reviews but Rat&Boa deserves a review. Not only are dresses so unique (own about 11 of them now), they are also really well made and great fabric. although they’re an online brand, their response and help is immediate. I can’t wait to own every single one of those dresses ♥️
Amazing! I am so happy with the customer service
Very rarely do I ever actually write a review for a brand but I have to say Rat & Boa are so deserving of a great review. I emailed the customer care team two days ago because I had a lost a button on my dress and had also lost the replacement. Within an hour of me sending my initial email the lovely Demi had responded and already attached a tracking number for a new button. I was expecting to pay for it (even just a small amount) as it was entirely my fault I needed one but it was so kindly sent to me for free and it’s already arrived! I cannot stress how impressed I am with the efficiency and care provided even just for such a small issue. Thank you so much to the team, it’s the little details that take a good brand to a great one.
I ordered during a flash sale that I received notification for. I had a couple of items I was looking at but only ended up with 1 as the rest were sold out. The website is easy to navigate. Sizing is pretty decent although it would be nice if they could expand on that. Also showcase different bodies wearing the clothes. Delivery is quick and easy. Fabrics are gorgeous to the touch as well.
Waited ages for the sale to buy from Rat and Boa however dresses arrived creased, one creased so much it couldn’t be rescued. Contacted customer service multiple times to ask for a replacement but got no response. In the end I went through the returns portal and got a refund but extremely disappointed by the lack of customer service and quality of all the dresses.
I love the designs from Rat & Boa, they are beautiful holiday/event pieces. I’ve bought a couple of items (long silk dress, mini dress and a skirt) and feel they have all been great quality. The sizing has varied widely depending on the item, so just be aware of that. They also deliver quickly and process returns quickly too.
I just love shopping at rat&boa! I love the slim materials the way it sits on the body and delivery has been a pleasure! Arrived on time and wrapped to impress x definitely my go to for travel and occasional wear, its a treat when I receive my package.
I may be 64 ..but I felt like a goddess in my green maxi dress! Wish I could add a photo !
I have been wanting to buy from Rat & Boa for so long, as their dresses look beautiful, but for the price I was always hesitant. But I recently bought the Isabella dress, and unfortunately I had to return it, even though it was so beautiful, the quality of fabric was so thin and with no lining it was unwearable. For the beach and beach clubs I understand but it's a shame there is no option to line the dresses. Wouldn't buy again unfortunately.
I have two Rat and Boa dresses and I adore them both. They are of amazing quality and look fantastic on multiple body types. I have lent the dresses to friends they are so beautiful! The postage was quick and the checkout process was easy to navigate.