Over three separate orders I've received a dear person sweatshirt, broken crayons sweatshirt and dear person teeshirt.
Each order arrived well packaged and in a timely fashion. Updates on expected delivery date.
Fit is generous, material was so soft and that was before washing! They wash really well- no shrinking or colour running.
Best part though... the "Dear person " sweatshirt has resulting in lots of tears and hugs from strangers, work colleagues and friends. The message has saved one life that I am aware of.
Be kind, you don't know what other people are battling x
Emma louise
⭐️⭐️⭐️⭐️⭐️
I could say the usual of reasonably priced..fast delivery etc. But honestly the main reason I love buying from this brand is the inclusion it gives to many people. I'm a bigger woman and there clothes are just so comfy they aren't tight and they actually look flattering. The real star of the show is the 2 for £12 rucksacks though grab yourself some of them! Its just a lovely group to be apart of.
Ms marie crowley
Design your own experience
I asked Dhillan at Ratchet to design me and my daughter a unique tshirt for a week worth of gigs for Everything Everything and they just brilliant. We even ended up being asked for photos by famous people who happened to be at some of the gigs which was WILD!! definitely recommend Ratchet for design your own. Not the cheapest, but you get what you pay for.. the dogs b*llocks!
Leah Baird
Been following Ratchet since 2015
Every item I've had from here has been lovely quality, and honestly were we not planning a wedding I'd spend so much money on this website 😂 Dhillan's brand is unique, colourful and bright and a genuine small business built up from the ground. When my order didn't arrive, I checked in with him about it and he investigated the tracking, turns out Royal Mail returned it to sender after apparently trying to deliver it (all fault on my side, not Ratchet's) and then they lost my parcel (my trust pilot review for royal mail will look totally different to this one...). When we discovered this, Dhillan without hesitation offered to resend my order without any concern for compensation on his end. Dhillan, THANK YOU! I was 19 when I got my first Ratchet tshirt and I'll be 91 and still wearing them. Big love to this brand ✌️
Keira Tobin
Fantastic
I happened to stumble across this company at the back end of 2023. I loved the ethos of the company, all stemming from the owner/CEO of the company (and his amazing team of course). I have had hoodies, jumpers, back packs and joggers... Amazing quality. They are now my favourite pieces to wear.
Having met some of the team as well, they are as lovely in person as they are on Social Media.
Can't wait to purchase more products and order my customs.
customer
I’ve been ordering ratchet for over a…
I’ve been ordering ratchet for over a year now, I’ve always had a great experience with ratchet. The clothes are so good! Good quality and for handmade sent out so quickly. Even when they’ve been rammed they’ve tried to sort my orders out asap and communicated on their page the wait times when it’s been high. I got the pleasure of meeting the team at the ratchet unhinged sale and honestly they are nothing short of lovely, caring and genuine people. I couldn’t recommend them enough and thank you for being you and supporting the right messages, you make people feel heard!
beth h
Awful experience
Really do not know what to say about this company.
I first came across them on instagram and I absolutely fell inlove with what they stood for and how amazing their stuff looked. (Note to self, pictures can be deceiving and I do not believe they care about their customers whatsoever)
I ordered a tshirt and two hoodies. I paid postage for each item (never had to do that before but wasn't complaining). The items came and I can only describe the quality as cheap. The tshirt was so see through when slightly stretched and the hoodies felt like something you'd get from a fast fashion company. Not only that but they all had issues. They were frayed and also had loose cotton showed in pictures.
I swiftly go intouch on instagram and sent pictures over and was asked was it frayed or loose cotton (it doesn't even matter what it was, it's the fact that they clearly wasn't quality checked before being sent and a manufacturer error on their behalf).
After speaking back and forth on instagram I was then asked to email as soon as I questioned about my refund. I was asked were they tracked and I said yes. Upon checking tracking info it shows they have had my items from the 6th. And still no refund in sight.
From what I've gathered, they only care about the money. No apology, no refund. Nothing.
I wasn't going to leave a review at first but they can update their instagram stories. But cannot simply refund a customer for their own wrong doing.
I've ordered from many small independent company's in the past and never have I ever had this happen.
Should not be this hard to recieve a refund
Update -
Apparently my parcel ended up in the gym area above the warehouse. I have received my refund, although postage was not refunded which considering items were faulty I do believe it should have been. But I am glad to have my refund, I will comment and say that for expressing my feelings regarding ratchetclothing I was called rude and also a video was made regarding this reviews on their instagram.
Although I do like the meaning of their products, I don't think I'd ever order from them again. I dont think it's professional whatsoever either to call a customer rude when they cater to people who probably struggle with mental health.
I've also noticed an influx of really fake reviews after this review and the instagram was posted. Whereas, the bad reviews seem to paint more of a truthful picture.
niki Patricia Nikipatriciamua
Still waiting
Signed up for a discount code to order a breast feeding hoodie. It didn’t work. I contacted the Facebook page to try and resolve it. In the mean time I received many many emails with voucher codes. Tried all of them but none of them worked. ONE code said it wasn’t able to be used on my specific item, so thought maybe the breastfeeding hoodies just didn’t accept the codes and ordered without a code. A little annoying but all is good. Just waiting for my order.
25 days later (25th march) I received a response asking which code, which i just told them I ordered without. While I had them, I asked if they could check on the status of my order, I received my response by email saying it would be shipped that week (last week) which it hasn’t been. They also wrote on the email that breastfeeding hoodies take up to 15 working days as said on the website. Which is true, it says on the listing for the custom breastfeeding hoodies and a tie
Dye one. But I ordered the black one, and their listing does not say up to 15 working days.
This then leads me to today being the 15th day. I discounted the bank holiday Friday and Monday, and counted the working days which is today. I’ve not heard anything and it’s now 7pm so it’s unlikely it will be shipped today. Even if it was, combining the wait time with the time it takes for it to be delivered from dishaptch date, I did not expect to be waiting almost a month. It’s getting to the point where I’m just considering getting my money back through the bank, especially if I have to wait another 25 days to hear back from them.
I love their approach they take and how informal they are with they way the speak on social media and honestly found it funny being called a b*t*h in my emails. but I didn’t expect that to extend to the way they actually run things.
Edit to add.
I did receive a response to say they’re waiting for them to come back from the person who adds the zips, but still no idea how long I can expect to be waiting. I responded, and received no response.
After further messages on Facebook and email not being responded to, I have contacted again to request my order is cancelled and refunded. Let’s see how much hassle this causes. I’m absolutely gutted by this but just because I like the appearance of a company and what they sell, wasn’t going to prevent me from feeling like I’ve been taken the mick out of. The stress this has caused, isn’t worth a hoodie with zips in when I’ve now been breastfeeding for almost 3 months without one anyway. I was hoping to order again in the future as I like a lot of other things they sell. I definitely won’t be now.
Edit 2:
After requesting a refund both through Facebook messenger and email, the request was ignored and the next day my order was dispatched and received the day after. So they gain a star for fast delivery.
So when it arrived, it was thinner than I expected for £50. But weather is getting warmer so wasn’t the biggest issue. The two problems I have with it, is although minor, the writing on the sleeve uses a lower case ‘I’, yes my grammar may not be amazing here but I’m not printed on a jumper. The second issue is it’s just not good quality. I was worried about washing it so I washed it inside out, on a 20 minute wash at 30 degrees and it’s gone all bobbly. The zips are also sewn on poorly with exposed stitching and is puckered in places. I’m truly gutted as I was really expecting a lovely item of clothing with the potential to buy more in the future. As they don’t offer refunds on this item I haven’t bothered contacting them about the issues with it since I received it, partly because it is still wearable and functional. My suggestion to them though, would be to put the zips on the other way around so they undo upwards as you end up with quite a lot of expose skin at the top.
Charlotte
Damaged items and poor customer service
Having waited a while to have the spare cash to order from here I am so bitterly disappointed!!
Ordered a hoody and sweatshirt. Waited ages for it to arrive - was ordered before the madness of any Black Friday deals but still waited over 2 weeks for delivery.
Sizes seem very odd, the hoodie is huge but the sweatshirt tight around the bottom and both ordered in the same size.
Hoody stitching came undone on the pockets and around the back seam after the very first wash,leaving a visible hole on both sides of the pocket. I Contacted them directly, sent photos etc and they clearly can’t be bothered to deal with it. Responded the first time with “oh I’m so sorry!” And was seemingly keen to resolve the issue for me but despite repeat messages asking for this to be looked into, and being told “have to ask the boss and get back to you”, needless to say that there was nothing sorted. Waited a few days and Asked for a returns address as I’d like it replaced/refunded and also for a returns label- as I will not be happy to pay £8 tracked postage to return an item which is so poorly put together that it falls apart in a 30° wash. I bought the hoody in their 50% off sale, essentially this is a £50 jumper that was the equivalent quality of Shein/Temu but for an awful lot more cash. I have hoodies that I’ve had for 3/4 years, costing the same and have washed and worn beautifully.
They needed to go away and find out if their company covers returns for faulty clothing but never got back to me.
Rachet is just too busy drumming up the social media following to actually deal with anything other than taking your money. From reading other reviews it’s clear customer service is absolutely not a priority for Rachet clothing. You can’t scream your company ethos from the rooftops and expect people to just hand over cash and keep quiet. Have seen quite a few reviews that say “oh I love this company but my hoodie was a weird size/poor quality but the boss is a legend on social media so I won’t be complaining “ get a grip! That’s not how it works. For a company that constantly bangs on about its ethos, being a “family” and loving its customers, you’ve shown very little of this IME. Very disappointing that I’ve wasted my money on this.. Won’t purchase from you again.
Jodie Lewis
I absolutely love the Ratchet…
I absolutely love the Ratchet team and what they do. The clothing is just top quality and I love the designs. I love how the tags can be removed and if you’re a bigger size it says ‘size beautiful’
Customer service is almost as good as Dyson hahaha no it’s fantastic, messages are read and responded to straight away instead of ignored or left for days! Turn around and Delivery is really reasonable and sometimes quite fast considering every piece is made to order. Overall shop at ratchet because you won’t be disappointed and if you follow them on social media dhillan is always entertaining us with his whit and sarcasm! Love you guys, never change ❤️
Ashley Carson
Excellent
Excellent quality and service. Comfiest hoodie and joggers I own x
Ceejay
Brilliant company
Brilliant company, highly recommend!! Hoodies wash up great and worth every penny. They’re a small team/buisness and still you don’t wait longer than 10 days for your items. Even with their crazy sales. If you’re thinking about buying, do it! You won’t regret it 🙂
Beth Birks
All round quality company!
Genuinely such an amazing company. Down to earth brand with great customer service, embracing all and everyone into their amazing community, and I absolutely LOVE their products! All handmade, in good time, and are just so snuggly and comfy. Truly would live in mine if I could. Couldn't rate more highly.
Kirsty
I LOVE Rachet
I LOVE Rachet. Dhillan has created an amazing brand where he and his amazing team (they run it really tbf) are fully present & created the most amazing inclusive group which actually feels more like a family.
The clothing is incredible quality and I love everything it stands for - Mental Health is a big focus and I love that. This isn’t just any clothing, it’s RACHET CLOTHING.
Lucy
Love all the Ratchet gang
Love all the Ratchet gang they are doing such a lot for mental health and body positivity. So for that alone you should support this brand. Secondly I have fibromyalgia and I am so picky with the clothes I wear, and the quality. These clothes are so so comfy. Also I love the tie dye 🤩🤩 Thanks guys xxx
Sarah Clark
Best clothing site around
Been shopping from here for years. Love the brand, love the hardworking staff.
Products are amazing and great quality
Merry xmas ratchet team
Stacey Shaw
Brilliant
Ordered a few things now from ratchet and the clothing is amazing, great quality and washes so well (such a mum thing to say). Happy with delivery times and aware to leave a little longer at busy periods as everything is handmade and it’s a small business. Love looking at the guys on social media who are hilarious and seem like such nice people
Natalie
Great company and great team
I’ve ordered a couple of times and both items have been great quality, came within two weeks of ordering too, absolutely great sense of humour on their Facebook pages too, Amazing team and even in their busiest time they tried to help everyone even when it was royal mails issue not theirs!
Will definitely order from them again! Keep up the good work guys
Louise Wignall
Absolutely love Ratchet
Absolutely love Ratchet! The clothing is so comfy and the colours so vibrant. Sizing is perfect for me. I have many items in my collection and I always look forward to a new purchase. Dhillan and the team are lovely too. I highly recommend.
Farrah Furlong
Funtastic Clothing Brand 🤩
I’ve only found this company recently and they are amazing! They offer unique style, look after ALL sizes and are just fun!! Which I’m sure a lot of us need in our lives these days! The products are of great quality, wash really well and look da bomb!! Excellent customer service and the special offers are just epic!! What’s not to love 🥰
