The ease of ordering and the speed at which the order was despatched by The Regency Chess Company was amazing. I am so satisfied with the complete packaging and quality of my new chess set. Highly recommended.
I wasn't 100% happy with my chess board on arrival. I called The Regency Chess Company & spoke to Paula. Paula could not have been more helpful & apologetic. Within 1 hour a replacement board was in the post to me. I was very impressed. The Regency Chess Company has the best customer service I have seen in years. Well done & thanks!
Beautiful backgammon board given as a gift! Arrived quickly. 2 of the wooden pieces were slightly damaged and I provided photos to customer service, which then replacement pieces were sent. Very happy!
Always a pleasure to do business with Regency. Services, logistics premium Products are of a very fine quality! Thank you, Paula !
Regency Chess products are of the highest quality and their customer service is second to none ! I have purchased a number of boards, chess piece sets and chess boxes and all were fantastic. Recently I ordered a Chess set and one piece was damaged in transit despite the very strong packaging provided. Replacement arrived next day !
What an unbelievably special chess set!! If you are in doubt about getting a set from Regency - rest assured it will be a great investment and wonderful gift. I ordered my Luxury Staunton Competition Chess set and arrived the very next day - incredibly fast shipping and service. The chess board and pieces were incredibly well packed and secure in the bubble wrap and packing. It arrived in perfect condition. The chess board itself is a work of art and the wood and gloss finish is simply mesmerising. It had a wonderful mirror like finish to it all the while keeping the grain of the wood. The chessmen are sublime - they have a perfect weight to them and the look and touch and feel is excellent. This is by far the nicest set I have ever played on and I will cherish it for many years to come. I can't wait to teach my sons to play. Thank you Regency Chess !
Regency Chess has amazing customer service. We contacted them because of a problem with two of the Kingsgate rosewood pieces and immediately we got a response saying they will send us replacements. They were extremely kind and helpful. The two pieces then arrived exceptionally fast. I am also very impressed with the quality of the set. I highly recommend buying here!
I ordered a French Knight Black and Wenge Chess Set. The order came quickly and was really well packed. Despite the excellent packing, one of the pawns had unfortunately gotten damaged in transit as things sometimes do. A quick email to Regency and a replacement was sent out immediately. Amazing customer service, fantastic product.
Ich habe Schachfiguren Oxford Series Ebonised Boxwood 3.75 Zoll, ein 21 Zoll Schachbrett Mastellone Elm Wood Inlaid sowie ein Root Wood Burl Luxury Chess Piece Case von Regency Chess Company erhalten und bin sehr zufrieden mit diesen wunderbaren Artikeln. Die Lieferung war mit FedEx sehr schnell und ich bin rundum zufrieden. Werde sicher noch weitere Artikel bestellen. Vielen Dank für den ausgezeichneten Service!
I don't know why I took so long deliberating over my order. The Isle of Lewis Mid Sized Chess Set is absolutely stunning. The pieces are beautiful. My order was processed on Monday and delivered by DPD the next day. Extremely well packaged. Thank you Paula and The Regency Chess Company for an excellent service.
I received my Levisham 3.5 inch ebonised chess men three days after ordering them, which is very prompt service. The Regency Chess Company kept me fully informed at every stage of my order. The pieces were delivered well wrapped and in good condition. I am glad I chose to place an order with The Regency Chess Company and receive first class service and a beautiful set of chess pieces. Would definitely order from them again.
I have purchased a luxury Monarch Series chess set from The Regency Chess Company. I cannot express how happy I am with the service this company provides. It is really exquisite! I was unlucky enough some of my chessmen to be delivered with small defects and I have immediately informed Paula Hillier about that, enclosing pictures of the problematic pieces. Her response was prompt and 100% adequate and on the next day, my replacement pieces were already travelling to me. In addition I had a personal request to her (unrelated to the defects), which she also granted promptly (big "Thank you" for that, Paula!). All in all, I highly recommend the Regency Chess Company to anyone thinking of buying a high end chess set (or other similar thing). These people are not just sellers and they really value their customer satisfaction (unlike many others). You can safely spend your money there and will have no regrets after!
I have purchased various items from Regency Chess in the past few years and will continue to buy with confidence from them in the future. Any problems that have arisen due to the nature of the purchases have been immediately rectified and I can’t praise Paula Hillier enough in this regard. A great quality product and a great service adds up to a great company. Top tip - email rather than ‘phone for speedy response.
I ordered a Staunton chess set before Christmas and upon arrival I found that one black pawn was missing. I emailed the company, and Paula responded quickly, asking me not to worry, and assured me they would make it right, which she did. I received a replacement set that was to my satisfaction really quickly. Absolutely brilliant customer service! Its when things go a bit wrong that you know whether a company will stand by its service and product, and happy to report Regency Chess did so, and I will happily buy again without hesitation.
I bought the Luxury Olive Wood Burl Backgammon set by Manopoulos as a Christmas present for my husband. It arrived promptly and I have just opened the package to wrap it for Christmas Day. I was genuinely taken aback - it is so stunningly beautiful! The video of it being made sold this choice of set to me and the service from the Regency Chess Company from start to finish was absolutely superb. I would have no hesitation in using them again.
Bought the Frankfurt Grand Black Chess Set, 7.5" travel chess set & checkers pieces in a presentation box too.... The Frankfurt, what a set up straight out of the box, it looks and feels quality... The pieces glide across the board and the size / weight are perfect..... The 21" board and 4" pieces are perfectly balanced and are visually appealing.... The delivery packaging was all well boxed and protected so postage was painless and delivery quick... The website is easy to navigate and gives excellent / accurate descriptions of the sets so as to make an informed decision...... I also received a bonus Isle of Lewis Queen which was a nice Suprise (Thank you Regency!!) .... Thank you Regency for a pleasant purchase that I will enjoy for years to come..... Cannot praise the company highly enough...
Outstanding service from Paula. If I could put 6 stars I would. Quick response time and saved my “Knights- tail” after damaging/losing a piece before I got found out…. Absolutely lovely. Many thanks.
I have just received my Root Wood Burl luxury compartment chess piece case. It looks exactly as on the website and is solid and well made. Overall it is lovely But... it is enormous. Checking back I now see the dimensions I overlooked. It's also truly heavy, again as listed. I may return it, not because there is anything wrong with it but because I was silly enough to buy after just looking at the picture and not checking the dimensions. Or I could build a house extension to store it. If I decide to keep it, I will add a suitable handle as its size and weight make it cumbersome to carry around. If I do return it, I will buy one of their smaller boxes. But either way, it's a lovely item.
Excellent website offering wide choice and very useful range of filters. Couldn't get through on the phone but response to contact form is very prompt. High standard customer service. Great company to use.
Yet again, this company has provided me with a no quibble after sales service. Thank you again; I have 100% confidence in using Regency Chess and as such, I will continue to do so.