Kat

Trustpilot

Great customer service

Great customer service, and very prompt delivery, which was marred by the carelessness of the couriers DPD. The outer box was crushed and torn, resulting in the gift bag inside looking very creased and the gift box damaged. Fortunately, the lovely bracelet was unharmed. As this was a gift for someone, I emailed ROX customer services asking if it would be possible to send me a replacement gift bag and box, and received an almost immediate reply from Blair, who checked when I was going to give the gift, and then arranged for replacements to be sent, which I received very quickly. Excellent customer service.

PAR MAS

Trustpilot

The thing I ordered is not in stock and…

The thing I ordered is not in stock and it’s not updated on the website while ordering

Pamela

Trustpilot

ROX Liverpool - amazing service from Celia

Wow! After shopping for an engagement ring for 2 1/2 years, 1 visit to this Liverpool Rox, whilst we were down for a trip, resulted in not only finding the dream ring but it being better than anything we had previously viewed. We were contacted in advance by Celia to give some ideas, on the day Celia met with us and we were at ease from the get go. There was no pressure from Celia, she just had lots of knowledge and advice for us both. We purchased the ring and the team fast tracked the resizing quickly for us to collect from the Glasgow store. I think I can honestly say I probably would still be shopping for a ring if it wasn’t for Celia. Highly recommend you look out for her, no matter what purchase you are making.

Carrie Gallagher

Trustpilot

Fabulous trip to ROX liverpool today

Fabulous trip to ROX liverpool today Chernine was amazing friendly and very helpful !! We will be back 10/10

Rachel Shelton

Trustpilot

10/10

Just proposed to my partner whilst on a trip to Budapest this past week and I honestly couldn’t have done it without the help from the girls at Rox, Liverpool! Celia & Sue pulled out the stops to make sure I had the ring before flying out, I couldn’t have done it without their help! Such lovely people who provided such great service and really made my experience a breeze. Thank you so much guys💍 🙏🏼

Gaynor Rawlinson

Trustpilot

Always a pleasure to visit Rox…

Always a pleasure to visit Rox Liverpool and deal with Chernine. What an asset to the company she is! Always pleased to see you, knowledgeable, no pressure and just a lovely person. Would highly recommend a visit to Rox and Chernine!

Anonymous

Trustpilot

Amazing customer service at Liverpool…

Amazing customer service at Liverpool branch especially Chernine. Nothing is too much trouble. They do not rush you into making a decision. They take the time to get to know what you want. Very knowledgable on the products they sell. Cannot fault the customer service provided. Highly recommend

Barbara Taylor

Trustpilot

Good selection of sizes

My Daughter has wanted this specific ring but just like her mum she has big fingers we tried some jewellers and even the brand but couldn’t source a ring that would fit any of her fingers. She has a special birthday this year so decided to search online and found Rox had a size that she could wear. Communication has been really good with quick free delivery thank you Rox

MV

Trustpilot

Great Service & Price

Answered a question really quickly and supplied a new Tudor Black Bay Fifty-Eight Navy Blue Watch at a fantastic discount, and with access to interest-free credit. What’s not to like! Order placed 2:30pm and received the following morning.

David

Trustpilot

A gift to my daughter

I live far away from the recipient. In this case my daughter. Completing the process was simple on line. I was able to personalise my gift too. All in all very satisfied.

Parker, I

Trustpilot

Great value and super fast delivery

Great value and super fast delivery. Would definitely recommend

customer

Trustpilot

Shop here often

Shop here often, wouldn't go to another jewellery store 5 stars

Allen Williams

Trustpilot

Outstanding customer service

Outstanding customer service. A massive thanks to Ebony and the Rox team. Even though the letter pendant was smaller then we hoped (our fault), we are now in discussion to get one made to the size of our choosing, I have personally found the service A*. Everyone has been so helpful, efficient and provides a complete polite friendly service. Would highly recommend.

Paul Graham

Trustpilot

Gucci earrings

Ordered & delivered rapidly, nice presentation box, highly recommended

..

Trustpilot

Easy to navigate system

Easy to navigate system, free next day delivery!

Mrs Lisa Martin

Trustpilot

The website is not user friendly

The website is not user friendly. I had put stuff in the basket, got the email to go back and pay and nothing was there. The payment screen was awful to load and use.

Alex

Trustpilot

Great a really quick and easy shopping…

Great a really quick and easy shopping experience and beautiful packaging Will definitely use again

Angela Plovie

Trustpilot

Classy

There is an excellent choice of good quality items. Delivery was speedy and the packaging excellent, though possibly a tad ‘over the top’. Everything shouts ‘good quality’.

John Tait

Trustpilot

Small Diamond Heart Necklace

Excellent service from Rox. Beautiful small diamond heart necklace was delivered the next day after ordering and packaged beautifully. Quality of necklace the chain and diamonds absolutely beautiful Daughter was absolutely delighted with gift. Will be purchasing another piece of jewellery in the near future.

Mattie H

Trustpilot

Ebony was fantastic in her service for…

Ebony was fantastic in her service for this purchase and was also very insightful and helpful throughout. Very approachable and professional