Hazel Fenner
Great quality and prices
Great quality and prices, detailed product knowledge, strong packaging, rapid despatch and delivery. What more could we ask for?
Great quality and prices, detailed product knowledge, strong packaging, rapid despatch and delivery. What more could we ask for?
Ordered an item for next day delivery, ordered before the cut off point, I received a strange email stating that their was a problem with the courier. I called and asked which courier and there was a new excuse as to why the order couldn't leave. It is just lazyness and poor management on their side, they have obviously finished there pick and pack for the day and were too lazy to pack one more order. The person on the phone was completely spineless and would not take any accountability. Completely pathetic and poorly handled.
Fast delivered by very pleasant young man. Wash it down to the house and unloaded it from his trolley. As far as we can tell at the moment there is no problem with the bath but we have not yet unpacked it. It will be fitted on this coming Saturday, 20th of April, and I’ll leave it in its packaging until then. Thank you for your speedy delivery Service.
Bath is good. Instructions absolutely irrelevant. Showing everything apart from the parts that are included.
Great unit and customer service, will definitely buy from again…
Thank goodness for Royal Bathrooms! For two weeks, they put up with me enquiring on the phone, while not really knowing what I could accommodate, size wise, in my bathroom. I rang, queried what shower enclosure would fit my base, getting myself confused with all the differing options. On their ordering portal, I ordered, queried, cancelled, ordered a different product, cancelled and reordered. At one point, I received a wall cabinet, I didn't think I had sufficient room for and asked them to cancel it....too late though, it was despatched. A few panicky messages later, RB agreed, as a gesture of good faith, to meet the cost of collection ....by which time, I had concluded it would fit!! I am delighted with the items I bought and can not thank RB enough. Throught the process, they were professional, patient and kind. Huge thanks to all x
Excellent service and company time and again. Thank you RB!
Absolutely amazing team , I had a really urgent issue not caused by team or a quality of a product and I have never experienced in those days such a amazing experience, team has helped me and assured me that all will be well and they will do everything to help me and THEY DID!!!! Please do not change and please be as humans as you are , it’s hard to find that kind of empathy in those current days so well done , whoever is going to read this USE ROYAL BATHROOMS!!!! WELL DONE AGAIN !!!!! And thank you for being super amazing !!!
Excellent communications, fast delivery and good product.
They only get a 1 star as there is no zero option. Units arrived damaged. No fitting instructions for the sink unit, despite asking not sent! The top to the sink unit is a different colour to the units and is not cut square. On returning to see the issue the plumber was having, I called for help. Very short on the phone, basically get off and email! Response to my email is as it’s fitted you accept it!! To confirm 0 for service 0 for quality Buyer don’t beware just stay clear
Ordered a shower tray and accessories, the quality is excellent and well made to last, was delivered next day, the item is very heavy and was well packaged to protect the item , definitely would use again, may thanks 10/10 .
Shipped within 30 minutes of order delivered promptly driver realised something was damaged let the company know within 10 minutes of the drop were in contact to resolve issue. Would definitely use again
Excellent value and delivery very prompt- earlier than expected. Communication was good throughout
excellent service, friendly driver arrived early which was even better very happy
Very efficient company to deal with. Placed my order on Monday evening and it was delivered by Wednesday morning that week. Still to have the shower cubicle installed but all looks ok from the delivery.
Ordered a shower tray with waste. Fast delivery and a quality item. The waste was very simple and of good quality. The tray riser kit was very simple to fit with proper clear instructions. Thank you
A good selection of quality products to choose from, reasonably priced, and delivered the next day couldn’t ask for more. We’re very pleased with the vanity unit we ordered.
I ordered a white slimline rectangular shower tray from Royal Bathroom's eBay outlet on 5th March and it was delivered on Friday 8th, on time. After ordering I was kept fully informed of the order progress and was told by text when it would be delivered. When it arrived it was well packaged and protected and delivered with courtesy. The item was in perfect condition and looks to be a good quality product provided at a good price. From my experience, I would recommend this company and their products.
Gave me a time frame for delivery and was on time. Very polite driver and was very helpful, definitely use this company again.
The worst customer service I have ever dealt with. Unable to accept blame for not one but two damaged baths. Then has the outright cheek to refuse delivery of a third.