Matti Leppänen

Trustpilot

Huijarifirma

Huijarifirma. Kaikki hyvin kun tilasin ensimmäiset lenkkarit, mutta kun palautin toiset sopimattomat niin ensinnäkin veloitettiin palautuksesta etukäteen 13,99 € nettisivuilla näkyvän ainoan summan 7,99 € sijaan. Ja nyt kun saivat tossut takaisin niin eivät hyvittäneet tilatessa maksettua toimitusmaksua. Siitä(kään) ei ole mainintaa palautusehdoissa. Eli jouduin maksamaan 15 € enemmän kuin mitä heidän nettisivuilla kerrotaan. Mitään vaikutusta reklamoinnilla ei ole kun eivät edes halua ymmärtää että heidän netti antaa valheellista tietoa. Mutta kuluttajaviranomaiset (EU) ottivat asian vakavasti ja alkavat tutkia Runnerinnin toimintaa.

Phil

Trustpilot

Slowest delivery ever

I was impressed with the prices on this website so ordered some running shoes. The expected delivery time was quite long (1 1/2 weeks) but I was willing to wait. Once it reached the last day of the expected delivery window and the shoes hadn’t arrived I decided to check the tracking only to see that the parcel had only been posted from Spain today. I am not sure how they ever expected it to arrive in time when they only posted it on the last estimated arrival day. After contacting customer services I was then again sent the tracking information and Told that limited air freight amounts and customs were to blame. I find this to be very poor service and will not buy from them again. It is now 4 days after the last delivery day and I have still not received my shoes or a refund for the postage that I paid but did not receive.

Jakub Wolsztyński

Trustpilot

Anulowałem zamówienie i za każdym razem…

Anulowałem zamówienie i za każdym razem kiedy się pytam kiedy zwrócą pieniądze jest cisza... Trochę słabo, gdbyby ktoś byłby łaskawy zająć się sprawą zostawiam nr. Zamówienia 48002543

David Jackson

Trustpilot

Scam site

Ordered running shoes through them No order confirm, account on website doesn’t show it either. Moneys gone from account but zero response via email, WhatsApp or online chat. Total scam!!!

Mathias Oseberg

Trustpilot

Styr unna - ekstremt dårlig

Styr unna - ekstremt dårlig service. Etter å ha ventet i over 16 dager etter leveringsdato på en pakke som aldri dukket opp, ble jeg sendt frem og tilbake mellom Runnerinn og Posten, med påpekning fra Posten om at det var deres ansvar å sende en etterlysning, som de ikke fulgte opp med. Til slutt, en hel måned senere, mottok jeg pakken, men ikke uten å bli overrasket av skjulte tollgebyrer som ikke ble opplyst før etter at kjøpet var gjennomført. Denne totalopplevelsen er helt uakseptabel for enhver kunde. Tydeligvis profitt over kundebehandling. Fortjener ikke mer enn én stjerne.

Denizhan Arslanbek

Trustpilot

Worst customer service ever

Worst customer service ever. I tried to contact them over 10 times and put me through the same loop without answer. They didn’t solve my problem. I will NEVER buy anything from them

Manuela

Trustpilot

Ich habe aus der Schweiz bestellt und…

Ich habe aus der Schweiz bestellt und musste am Ende für CHF 135 noch CHF 27 für die Verzollung bezahlen. Lieferzeit gute zwei Wochen. Schon mehrere Kunden habe das hier geschrieben. Antwort vom Lieferanten: Die Lieferbedingungen seien deklariert. Für mich ist das nichts anderes als Täuschung. Woher soll man bitte wissen, dass die Ware aus NL versendet wird? Und dann auf der Homepage noch ein schönes Schweizer Zeichen. Geht gar nicht. Ganz klar nicht weiter zu empfehlen.

Vicki Harris

Trustpilot

Great company and decent prices

Great company and decent prices! Great customer service. Only downside is waiting for a refund which takes 3-4 weeks.

Gavin Saxton

Trustpilot

SEE LAST REVIEW

Again several emails later still no response from them or their sister company tradeinn... with nonsense replies. Please see last review and response I have responded now to both reviews with my order number 47290701 please can someone from runner inn or trade inn please contact me asap

Anita

Trustpilot

Prodotto INESISTENTE!

Ho ordinato delle scarpe Adidas dal sito , “ apparentemente “ disponibili. Ma nulla di vero ! Fanno risultare il prodotto, ma inesistente al loro magazzino. Lo spediranno solo se un fornitore darà loro disponibilità. Quindi nel frattempo si rimane in attesa e con una loro consegna stimata fasulla! Ho annullato l’ ordine dopo 6 giorni. Sperando che il rimborso avvenga quanto prima!

Andrew Wheaton

Trustpilot

Cheap enough

Cheap enough, but returns cost £11 and take weeks to be refunded. Deliveries take over a week too. I'm sure paying a little extra from the brand's own website would equal much better customer service experience.

Mr Ireneusz Lewinski

Trustpilot

Asics novablast 3

Great communication and price

Conor

Trustpilot

Ritardi sulle consegne

Prodotto ottimo, tempi di consegna non rispettati nonostante il costo aggiuntivo di 3,99 Euro. Consegnato 6 giorni dopo la data prevista!

Joserra

Trustpilot

Ni caso jamas

Ni caso, el servicio post venta No existe, asi de simple te responden por email con un ##- Por favor, escriba su respuesta por encima de esta línea -## Y nada mas, asi puedes estar meses Ni de broma te envío más emails, seguirás sin responder

Håkon Karlsen

Trustpilot

This gang that runs this Runner in is…

This gang that runs this Runner in is nothing but Spanish crooks who live exclusively by cheating customers, they don't inform you of the actual conditions when you order something from them either. remember everyone who orders there that there will be 35-40% customs duties in addition to the sum you pay for the item to Runner In, No these are only looking to cheat people nothing else. Steer clear of this crap shop.

Leo

Trustpilot

Do not buy from them

I’ve never seen such a horrible customer service ever. I did their WhatsApp chat 9x times, online chat 2x times, online form 2x times and sent to emails to their support. One advice I can give is to never order from them again. I can see they keep recommending everyone to get in touch with their support. They told me to do the same and I did that 2 times but never heard back.

Gavin Saxton

Trustpilot

AWFUL RETURNS SERVICE!

AWFUL RETURNS SERVICE!! EMAILED THEM SEVERAL TIMES NOW ABOUT ABOUT NOT HAVING A PRINTER TO PRINT OUT RETURN LABEL AND ALSO UNACCEPTABLE CHARGE OF £11 FOR RETURN OF GOODS! ONE REPLY SAYING THE GOODS WERE STILL IN TRANSIT TO ME WORK THAT ONE OUT? TERRIBLE AND IGNORANT. UPDATE JUST GOT ANOTHER NONSENSE EMAIL FROM THEM NOT ANSWERING MY QUESTION.

Cynthia Ventura

Trustpilot

I placed an order yesterday and it has …

I placed an order yesterday and it has been cancelled.Today I went back to the site and found the same product available with different price , so again I placed the order . Now I got the message that the order is been cancelled again , would like to know why , are they selling products which are not available ? I do not recommend this site ! Order : 47658009 Order : 47645105

Michael Smith

Trustpilot

Big enough to cope small enough to care

Big enough to cope small enough to care Great service

João M.

Trustpilot

THE REAL COLOUR DOES NOT CORRESPOND

Ordered a pair of running shoes from Underarmour for man. Announced and published as red, when I received them, the red is pink!!! The real colour does not correspond!!