Carrie Meade Norval
awesome service
awesome service
awesome service
Ordered a dress that ran 2 sizes too small. Size 8 that fit like 4- not even close to the true size. Customer service was very nice to accept it back but then after charging shipping in both directions I was still out $100 bucks and no dress. Just a disappointing experience altogether.
Excellent service, personal care and all round pleasant experience
Order arrived quickly and as described ☺️
Great team with great service. Will definitely buy again.
Sent wrong size
The service is very good, But the rules is strict when the client want to refund the amount Because you charge 5.5 from the amount This make me think 100 times before ordering anything from you. I’ve never saw any rules like that in other sites. Thanks
This is my first purchase with Runaway catalog and I am extremely pleased with the quality and price for my designer merchandise. I seriously doubt that other sellers will be able to beat their prices for popular, in demand, quality designer clothing. My purchase is being sold for more than double what I paid, and some are previously owned.
I have to tell you and I am a totally honest sometimes too honest of a person. I will forever by everything for this company. A woman named Lina was amazing. Your customer service, responding so quickly and kindly and helping me is just the tip of the Iceberg. Lina gets a 100/10. Because of Lina I will use your company forever
Efficient and good chat function
Your customer service is awesome, I actually spoke with someone. They were very helpful. I recieved my purchase in 3 days. This was my first purchase, the dress is as beautiful as the picture. I gave 4 stars only due to having to alter the zipper, a bit odd. But still LOVE the dress and worth it! They got back to me, nice. And the alteration was minor. Four stars for great customer service. I will be buying again.
Be ready for paying expensive return shipping and very impolite customer service when you return merchandise. I wouldn't recommend this shopping site, especially US residents. Poor customer care manner!
I bought a Gucci dress for US$2350 but then I saw it 1 week later on The Outnet at US$300 cheaper (including all taxes and duties). I told Customer Service about it but they said it's not their policy to be competitive. It's a shame they don't match price with a store credit as it would make them more trustworthy and inline with the well known brands of designer wear outlets. I'll stick to the well known brands next time I think. It was a big outlay for me and the first time I had made a purchase on the site so it left me feeling disappointed.
Bought a Chloe Faye bag which was on sale. I ordered the bag late on a Friday and it arrived at my House In Denmark already monday morning. (I was impressed😲👏🏼) Super fast service and Authentic products. You have nothing to worry about 🙂
ПРЕКРАСЕН МАГАЗИН.ИЗКЛЮЧИТЕЛЕН СЕРВИЗ!!!!!
It is a very beautiful dress that I have been looking for long time , unfortunately the size is a too big for me. The customer service throughout my purchase was really good and personal, they answered all my queries promptly and the goods delivered on time. I highly recommend this shop to my friends.
Love my new Gucci bag! I've never shopped at Runway Catalog before and I wasn't sure what to expect but received my order within 2 days and I love it. Friendly customer service, quick email response and most importantly beautiful product. Keep it up!
I ordered a vivienne Westwood bag off this site. It was advertised incorrectly. The dimensions online were smaller than the actual bag size. When the bag arrived it was more like a shopping bag than a handbag. I contacted the supplier and was advised to return the bag. The post office advised me to send the bag back with insurance because of the value of the bag. It cost me about £60 GBP. The supplier only agreed to refund postage to the value of 30 USD. I thought this was very unfair because I would have kept the bag if it had been advertised correctly. They refunded the cost of the bag and sent a cheque for 30 from a Canadian bank. They wouldn’t process the cheque in the uk. It apparently didn’t state on the cheque USD. I contacted the supplier again and I am still waiting for the second cheque!
I ordered a Balmain skirt from the web. Delivery was faster than I expected. I am very happy with the service. You can really trust this website
Love my new jacket