Ordered 2 different items. Both arrived in two days which was excellent. One part had some items missing. On reporting this the missing part again arrived within 48 hrs. Wry good service and thank you. Missing part supplied without any consultation, just a email. Thank you.
Got the replacement parts I wanted. Bbq back in action
Easy to put together. Love the window in the front. Food lovely
Fantastic service with good communication, order dispatched on time and safely delivered, great product and easy to assemble with instructions included, took me around 1hour, another pair of hands would be helpful. I would certainly recommend Sahara if your looking for a new gas bbq.
Very good customer service and prompt delivery.
Great fast efficient service
Not bad. Not great. So, BBQ 3 burner bought last year, this is decent, not overly simple to put together but sturdy enough. I’d say it doesn’t quite crank to a level of heat I’d like, and is lacking that oomph to really do a high heat. Cooking parts all well made and solid. Pricing point is on reflection quite high, but they are all in the same ball park to be fair. Separately bought griddle insert, would argue it’s a touch smaller than the circumference opening, not annoying enough to worry about. Again well made, and sears well enough. Sahara is a relatively unknown brand, near enough justifies its asking price, has the standard features and a few ideas like drink holder front flap.. could just do with that extra oomph for searing..
Great quality covers. However a little frustrating that both covers are exactly the same, 1 should be fitted to the size of the side table but would actually fit another bbq. With the price paid I was hoping for covers that fit my specific bbq.
All parts were not included
Sent the Wrong BBQ!
Bought the x 450 bbq and a number of items such as stone plate, Sahara smoker box , fish basket, grill brushes etc . Very happy with quality of all items, the bbq is very good quality and cooks very well. I got what I paid for and delighted I spent the extra few quid to get a top class bbq. It looks well, easy to use and cooks a variety of foods . Glad I chose the Sahara over the other bbqs I researched.
Delivered as stated
Fast delivery excellent product fitting very easy would definitely buy again
Excellent advice. Correct replacement part suggested, delivered very quickly and it works. Very happy
Easy to order. Kept up to date with delivery
Hi, Sahara Customer Support was great when contacting directly. Package delivery was scheduled to take 5-7 working days. Delivery was attempted 2 days after order completion message which would normally be appreciated. Unfortunately, with no warning, courier details or delivery tracking this didn't suit on this occasion. Managed to rearrange with courier for a couple of days later on second attempt. Maybe bit more communication between supplier, courier and customer would help. Thanks.
ordered and delivered without hassle and no problems
Good item when it eventually got here very long wait with no real updates.not particularly great price but was stuck
Like the heater but Thermo-couple went out in 4th year and it was very difficult to replace and now heater is still not working.
Good product and good quality and we enjoy using jt