Iris
Don't buy from them
Don't buy from them, you order one thing and they send another or incorrect size as a replacement. Just go and support your local store.
Don't buy from them, you order one thing and they send another or incorrect size as a replacement. Just go and support your local store.
Ordered fish. Then the fish got shipped with FedEx and they lost my shipment and now I'm playing games between the shipper and FedEx. This is .crazy
All fish alive and healthy. Really good quality in the fish in purchased. You can’t beat the guarantee! I had a good customer service experience in the past. Will order again.
I received a ridiculously Sexy Shrimp, so small you can barely see it. I received a Derasa Clam that was about an inch in size and looked cut in two. The other inverts I ordered were small and looked terrible. DO NOT ORDER ANYTHING FROM THIS COMPANY.
The packaging fee is kind of overrated. The shipping is a little rough as it had me pay an extra $6 for it to be shipped to my personal address. Instead I picked it up at a holding facility. Although my fish did come in healthy and looked good. I also do think that they are a little overpriced. I would rate this place probably around average. Better stores if you're looking to go cheaper. The shipping came fast though.
I am an experienced reefer ( over 6 years) and I placed three orders with Saltwaterfish. The first was back in 2017 when I was just getting into saltwater. Everything in that order was fine with no issues. The order I placed in January of this year had 2 rock flower anemones, a pistol shrimp and red starfish and 3 fish. The one anemone and the and shrimp did not survive for even 2 days. I receive store credit for them. The other anemone and startfish lasted a bit over a week, no credit. All of the fish survived quarantine but one died within a month of being place in the main tank. So for my $278 order I got 2 fish both worth less that $50. This order had a 29% survival rate. I tried again for a rock flower nem on July 6th, using my store credit and that order also had a scolly. The scolly is doing fine but the nem never made it (50% survival rate). It would not attach to anything and just faded away. It is not my tank or husbandry since a rock flower nem purchase at LFS and placed in the tank at the same time is doing great. Also Saltwaterfish's return/credit policy is such that I am not eligible for store credit on the third, dead nem. The long and short of this is I will not be buying from them again and I can not honestly recommend that anyone else do so.
When it comes to getting the size as described on their website, DO NOT trust them.
We placed an order after hearing great things about the service. The fish arrived all dead with almost no water in them. The invertebrates were all dead, none moving even after we put them in our tank. It is amazing that a service like this couldn't provide water for their fish. I reached out to them and was told to take pictures and file an RMA. We sent in a few pictures, and rather then work with us to resolve or give us credit, said sorry no refund because we didn't take photos according to their specifications. They never mentioned this when i reached out originally. How am i supposed to dig dead fish 3 days later out of the trash to take pictures according to their parameters; just not realistic. Avoid this service like the plague, they have no care for the creatures they send and even less for the customers!
Changed my review, just recieved my second order from them 2 Lionfish one was DOA. Water temps were only 63. So figured I would just order another one, but they were out of stock. Gave me store credit immediately for the DOA, but will not just give me my money back. Also if they would have had the fish in stock I would of had to repay for shipping which I don't agree with. They have a nice selection, customer service was prompt. Ijust don't agree with some of their policies. I will always try my LFS before ordering online, and will try a different company next time. The place is just a middle man. They don't see or ship their fish.
Was my first and last experience with saltwater fish they mass up with size and quality all what I advise anyone buying online believe me if you go to your local store or if you drive to the next store will better and cheaper for you and you will pick what you like better than someone just want to finish his inventory pick it for you I thought I’m taking advantage on cyber Monday But really disappointed Be smart and go pick what you would like from your local store better than you blame yourself after you get some thing you don’t like and you pay a lot of money on it When they send them message about my experience, their customer service didn’t do anything they contact me one time to review my case and never contact me back. Thank you saltwater fish, for this experience never buy from you again.
They really care for their fish and customers. Fair prices with great giveaways.
Saltwaterfish is the best------Mary & her crew are nothing short of GREAT----will continue to order because they so great----Thanx, Andy
Great selection of fish and invertebrates with prompt shipping.
Super easy to use website
I have a suspicion that their "sales" are for a reason: the fish are sick, or at least the clownfish are. I got 2 clowns, both died of what appeared to be Brooklynella (shedding mucus, respiratory distress). When I told them my fish died they gave me a partial refund. Partial refund because I didn't have a photo of one of the dead fish. I was already attached to my fish and the whole dying process was quite upsetting, so taking photos to only exacerbate my trauma doesn't seem like a great idea at any rate. I told them my fish looked like they had brooklynella but they ignored the portion of that comment, probably because they knowingly sell diseased clownfish. I rate them at 2 out of 5 stars because I did get a healthy blenny which has been a joy.
Their site is very easy to navigate. They generally have what I need or want.
Saltwaterfish.com is my trusted go to four marine fish and invertebrates. I have purchased many times and always receive quality specimens which are healthy and thrive. I’m willing to pay a little bit more and know with confidence I’m getting quality and it should I have any issues they will work closely with me to resolve it.
Very healthy fish and corals. Any problems they are quick to refund or give you credit. Very happy with purchases and service. I will continue to shop with them.
Really easy to shop, made it a no brainer when I was comparing prices. I really wanted to buy from a good reputable seller like Saltwaterfish; since I come here a lot to research livestock. Was going to purchase from Petco even though I don't like the way they do business, but the prices can't be beat. That is until I stumbled upon your fish that were on sale and you made it very similar to price. So, even though it was a little more expensive; I definitely went with the choice that made my heart feel better.
I have purchased over $700 in fish in the last 60 days. Mary has stood behind their marine fish and made me a loyal customer. Thanks Mary and your staff