mehek Fatima khan
Najaf
Gr8 location,Excellent service..thx to MV made it easy for us..
Gr8 location,Excellent service..thx to MV made it easy for us..
MV in particular was a great help. His attention to detail and personal touch will keep us coming back to this store more often
The lock won’t open when I arrived in Japan. Made a decision to cut the string then called Samsonite on my return to UK and told them what happened. Customer service was so helpful and easy to talked to. They replaced my suitcase in no time . Best service ever !!! Thank you guys 🙏🙏🙏
Excellent service from Eni, she was very polite and very helpful! Extremely knowledgeable about samsonite products , pls give Eni a pomotion.
MV provided outstanding customer service and total satisfaction by assisting my luggage repair after a horror arrival at Heathrow Airport from Adelaide Australia. Thank you so much MV. Rob from Adelaide
Took 2 cases into the London, Oxford Street repair centre. Was served by MV a friendly, smiley man who was able to clarify that the cases were beyond repair, but as under warranty Samsonite were able to replace them. He was polite, showed us our options and got it all sorted for us. Impressive service, he was also very knowledgeable about the products. Thank you
Huge thanks to the colleagues at Samsonite, Mc Arthur Glen in York. They went to a huge effort to source and fit replacement wheels on our 15 year old suitcase. After not being able to locate any whilst we were in the shop (our own lack of knowledge of what type of suitcase we had) they continued investigating and came up with wheels from another store and called us back. Best customer service I can recall ever. Samsonite, be proud of your staff they do you great credit.
The broken hinge on my Samsonite case fixed in 5 minutes for free under warranty. Excellent service.
I lost one of the sternum straps on my overnight backpack. Whilst customer care was not much use, the repair team in Oxford Street were brilliant and ordered me the right part. Even better, they didn't even charge me for it. Total surprise and amazing service. Thank you so much.
I bought a Samsonite suitcase six months ago and unfortunately it was damaged on the first use - I assumed it was probably the airline/baggage handlers but took it to Samsonite to see if it could be repaired. It was unrepairable but they immediately swapped it for a new suitcase of comparable size and quality - even though I had bought it elsewhere. Really helpful person at the Oxford Street Repair Dept and brilliant customer service. I will keep buying Samsonite in the future!
Mv fixed my suitcase in less than 2 minutes. Quickest customer service ever. My handle broke but my suitcase is still under warranty. Just had to show my receipt and it was no problem getting it fixed. Thank you!!
MV was very helpful and gave us a solution clearly and concisely.
Just perfect service. Hassle free.
Never in my lifetime have I come across such diabolical customer service. After less than 2 years the wheel fell off my case, which was supposed to have a ten year guarantee and also the fabric began to delaminate. I contacted customer service who told me they didn’t have a wheel for my case, and delivery for one would be at least 2 months. I then explained that the fabric was also delaminating. I was told that although I had sent in photos of the delaminating I would need to send the case at my own expense for them to determine the issue along with the original receipt. I never received a receipt when I bought the case but the retailer wrote on the guarantee the date of purchase.I sent a copy of this along with the case, expecting this to be sufficient proof of purchase. Samsonite then eventually contacted me to say the case was not repairable and as I was no longer in possession of the original receipt they were unwilling to honour the guarantee. Clearly the Samsonite brand is worthless without the customer service when things go wrong. The only reason I pay a premium for a brand is for the security and quality it claims to offer. I now know through bitter experience Samsonite offer neither. In reply to your latest post. I have already written, and spoken to your customer service department and sent the case back to them at my own expense. It is very very clear to me that this post was written to make it appear you are being helpful whilst doing absolutely nothing. May I suggest respectfully suggest,you pick up the phone or write to your customer service department,as they have all the details and the pictures I sent and have examined the case themselves before deciding it was unrepairable, if you actually offer any level of customer service.
I bought two suitcases and had them delivered. I decided quickly that they were a bit smaller than I would like so I decided to return them and order larger ones. I started the return process and received an email giving me instructions. I followed the instructions and found that the phone number for returns on the email was incorrect. Once I found the correct phone number I called UPS to arrange a collection and was told that the return was not prepaid and I would have to pay cash to have the items collected. I called Samsonite and they said that since Brexit (yes, the one from over 4 years ago), the prepayment labels don't work properly. Coincidentally, I'm also returning a package to New Balance via UPS and their prepaid label works just fine. I have had to call UPS 3 times and Samsonite 4 times and still have to pay UPS and then request a refund of the "FREE" returns charges. This is far from hassle-free shopping and instead of ordering larger cases from Samsonite I'll be going somewhere else. I was going to email customer service with my complaint but they don't publish an address.
Awesome service from MV, who fixed my travel bag, there and then (because the parts were available) when I turned up just before closing time (18:00). Friendly service, although clearly very busy!
MV was very quick and friendly in sorting out my broken suitcase handle. It was under warranty so since the handle was not in stock he suggested I go downstairs in the shop floor to choose an equivalent suitcase to my broken one for free under warranty. Coming into the store with a broken bag to leaving with a new one must've been about 25min max.
Today I realized that Samsonite is solving problems. I have a bag for computer and I forgot number code of my lock. I went in London to help me with it and MV exchange it for new. I knew that they are selling best suitcases but now I know they have also the best service. Thank you again.
I went for a repair of a zip of my suitcase at Samsonite Oxford Street. I was treated well and the quality of customer service was excellent. My suitcase zip was repaired within 30-40 minutes of my arrival. I was looked after by MV
I have a large Samsonite suitcase and one of the hinges broke. I checked the internet and thought the best shop to go to was 251 Tottenham Court Road. Having arrived at Bond Street station l headed off to Tottenham Court Road. But they don’t have a repair desk there and they directed me to Oxford Street. The samsonite shop (opposite John Lewis) is completely AMAZING. So helpful and efficient and overthought the repair desk is closed on a Sunday he said my repair was simple and he did it!. Thanks so much MV . It was such a positive experience and the customer service was fantastic. Samsonite should make it much clearer that the repair desk is only at this shop as it would save customers time, energy and money . That is why l have reduced the rating: definitely not because of the service at the Oxford Street shop. The availability of the repair shop would definitely make me buy samsonite goods again.