M T
Highly recommend
Online purchase. Very easy and straightforward. Product as described and fast delivery. Definetely recommend!
Online purchase. Very easy and straightforward. Product as described and fast delivery. Definetely recommend!
Pram is for my Daughter. Hasn't been used yet. Superfast delivery.
Customer service was fab. I ordered babylo zummi travel system and after around 6 months, it developed a fault. Contacted customer service, who had it picked up and sent back to their supplier for repair. It was returned back to be in less than 2 weeks. Great service 😉
DO NOT BUY FROM THIS COMPANY. THEY ARE RUDE AND ARE A FRAUD THEY CANCEL CUSTOMERS ORDER WITHOUT CUSTOMER INFORMING THEM
WROST COMPANY EVER!!!! Bought a bundle on 7th April stated to be in stock in may however now it stated to be in stock in June which make more new stressed to find another bundle. Not sure why they said to be in stock in may thrn changed the mind and took my payment their response is that it's my babiiee fault but the order was made through your website. There is no violation committed for you information Social Media platforms are protected by freedom of speech and you stating red sea impact should have some concerns which protest groups will answer. You shouldn't of cancelled my order with INFORMING ME also you should of said an product available in stock which isn't. You offer cheap products you which isn't BRITISH Standards and should have huge concerns to customers.
I enquired about a toddler pram seat and got a response pretty much straight away and all the information I required as well, they're the only company that have the seat I need - I was informed about stock as well which is lovely to be made aware of and save disappointment. I cannot wait to place my order with them, lovely customer service team!
Absolutely ridiculous. Do not order. Save yourself the hassle. I ordered a rocking horse on 12th Feb for my daughter's birthday. Emailed them on 19th Feb asking for an update on delivery. Had no response to my email but have received a refund this morning. No time to reorder from another company for delivery before her birthday. Disgusting service.
Samuel Johnston were 5 stars – item despatched when they said, good communications, item that wasn't readily available elsewhere and at good price. Unfortunately they used DPD for delivery which turned the transaction into a complete wind-up.
Terrible ‘customer service’. If you do manage to eventually get a response they are rude and unhelpful. Overcharged for my order and they have told me it’s my own problem when it was a fault of their system. Wish I never ordered from here, save yourselves the stress!
I ordered my pram in October. Baby born November 18th. Didn't use for 1st week, when used breaks wouldn't latch in left side, sometimes both & especially on the bus the pram would go swaying. Contacted Samuel johnson & they wanted to send my buggy off to silvercross for repair which would take 10-12 days just for an inspection! The buggy is brand new & had emergency c section so how do I carry my baby about? A sling isn't an option. We are now in January? And I'm still fighting over a FAULTY buggy! It should have been an instant replacement! They have been no help & lying saying none in stock even though its available on they're site!! Iv now had no buggy as the whole left side gives way! Unsafe to use! This isn't something I want to do but here we are if it takes ro be heard
Very pleased withy purchase good quality packaged well came on time would definitely use this site again
Paid for express delivery and am still waiting . Phone never gets answered. Think this is a scam cos they have my money but nothing has turned up
Visited the store last year in search for a pram and was shocked by the range they had in store! We went for the Noordi Fjordi Leather Travel System in Cloud and honestly was the best decision we ever made! Not only does our pram get so many compliments, it’s lasted through the madness of the newborn stage and no one sign of wear and tear, the leather is easily kept as it’s wipeable. Also we don’t have much room in our house and the store was able to hold onto our purchases until we needed them which was so helpful! Thanks again Simon ufor an amazing experience, we will recommend you to all our friends, family and any one that compliments our pram!
Ordered a chair online and was a little anxious that it would not be as pictured BUT it was exactly as seen on screen and better in reality. Delivery was within 2 days!! Efficient and True to Life images
I'm a repeat customer due to great customer service and a wide variety of products!
Brilliant highchair my daughter loves it as much as I do! Very easy to assemble and really good price! It’s making weaning easier in this highchair! Very fast delivery too!
Amazing, I got a changing unit and matching cot bed with a mattress. I love it. The sheets are great quality as well. Thank you so much.
Great prices and plenty of choice
Absolutely brilliant website and product variety. Their Instagram keeps me up to date on everything also.
I ordered my pram and then needed an answer to a query I had , the team responded right away and put my mind at ease , the product arrived in good time and I had no issues what so ever , smooth service and I will definitely shop here again