MR CARL DERMOT REID
Terrible just terrible
Terrible just terrible. Before I made my order I was very clear about what I needed before placing the order 1 - I live on a main road so delivery was a bit harder I got the girl to check on Google maps that delivery could be done 2 - the must ring me at least 30 mins before delivery as no one was on site and delivery couldn’t be made after 4pm 3 - I had to have the delivery by the Friday ( I ordered on the Monday) All was agreed and I paid Come Thursday no delivery confirmed so I called them. I was then told delivery would be the next day. Again I asked if all my conditions were on the delivery and I was told yes. So today is Friday. I get a call at 11am. Delivery driver was outside the property. I pointed out I would be 30 mins as the driver should have called me as per my instructions upon ordering. Driver was quite rude and said he wasn’t waiting So back I go to simply paving. The only word I can now use is incompetent. They haven’t got a clue. Offered me a Saturday delivery! I told them I had to have it by the Friday as that’s when I had the men to bring the pallets in. I don’t have them on a Saturday! So I ask for a refund as I needed yo now go and try and buy slabs elsewhere to then be told it would be up to 5 days for the refund. So the outcome of dealing with these clowns was I’m out of pocket on my order for a week and I now must waste half a day trying to source alternative slabs at most likely a higher price due to my now desperation to get the job done. So I’ll be further out of pocket When I did point this out to the girl on the phone she hung up on me My advice to anyone looking to use this company is don’t. Avoid at all costs