Mike T

Trustpilot

Beware! Execellent shop, bad hidden policy and terrible customer serviceB

NO REFUNDS or even EXCHANGES! This was not made clear to me when I bought an expensive item and changed my mind before even taking it out of the bag. I was told it was shop policy but Customer Services might help. CS said it was up to the shop. I just wanted an exchange. SP should sell you items in sealed plastic as they do on line, and allow untouched returns, as they do on line. It makes it look like they deliberately break the seal so they don't have to be bothered with exchanges. Also very dodgy receipt practice of allocating prices to non-bought items. Pity, inflexible company policy spoiled my review of a good shop.

Karl Hines

Trustpilot

Ordered a few bits twice now online

Ordered a few bits twice now online, service and products are fantastic. Wife is very happy Great quality, great price and as I said above fantastic service. Great new website which seems to be getting better each day, easy to browse and order. Won't be using anyone else from now on. Thank you guys, keep up the good work

M

Trustpilot

Great experience!

It was my partner's and my first time walking into an adult shop, so we naturally felt a little awkward and uncomfortable, however as soon as we stepped in, we felt quite normal. The staff were extremely friendly which helped the positive experience. We were surprised to see lots of couples in there shopping away! Great shop, lots of items and selections to pick from, so you certainly can find what you're looking for. Would definitely recommend a visit here.

izzy

Trustpilot

Simply pleasure swansea is an amazing shop

Simply pleasure is an amazing shop, eve has done an amazing job with the swansea shop! They have so many options available and i love the 3 for 2 offer,

Kata Papp

Trustpilot

Lovely customer service

Lovely customer service. My order arrived in time and very discrete package. Never dissapointed in Me You Us products. đŸ™‚ 100% recomended!

James

Trustpilot

Quality stuff every time!

My first choice for lots of different toys and accessories. Everything always comes on time and is great to use. Highly recommended!

Paige

Trustpilot

Super helpful staff in Bristol store

Super helpful staff in Bristol store, Charlie especially was really friendly and didn't mind the awkward questions about lube types

Luna

Trustpilot

Visit to the Taunton store

Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what would best suit my needs and were very informative. Overall, a very pleasant and comfortable experience! If you're feeling apprehensive about visiting a store such as this, you will be put at ease instantly. Thank you

Sam

Trustpilot

Great little shop they have in Derby

Great little shop they have in Derby. So much choice, great fetish selection. Friendly and knowledgeable staff

Danielle Butler

Trustpilot

Great selection of product

Great selection of product

Miss Lucyanna Hiscock

Trustpilot

Amazing staff and products

What a fantastic shop very bright and welcoming. Staff welcomed me as soon as I entered and were all very friendly, very knowledgeable about the products and have a fantastic 3 for 2 offer.

Laura

Trustpilot

I visited the Hull branch recently and…

I visited the Hull branch recently and the product selection is great but the staff are so welcoming that they turned a daunting experience into a really fun one. Thank you so much and we will definitely be back to add to our collection!

jenny

Trustpilot

I went into the Oldham store very last…

I went into the Oldham store very last minute for valentines day and the staff couldn't of been better, very informative and friendly, they completely put me at ease and I left with everything I wanted plus extras!

Stevie Bear

Trustpilot

Friendly and knowledgeable, great 3-for-2 offer!

Myself and my Partner came in to the shop on Bond Street as we decided we wanted a fun Valentine's night-in. We didn't really know what we were looking for, but the Manager and Charlie, the sales assistant, really looked after us and suggested things like games, couple-friendly toys, massage oils and flavoured gels that might give us fun and pleasure at the same time. Charlie was so helpful and also explained about their 3-for-2 offer, so we came away with several items and had such a fun night, I can't tell you! We both feel absolutely brilliant today and can't wait to do it again! We might even experiment a little with other stuff we've not tried before. Had a really great experience at this shop - cannot recommend highly enough!

Claire

Trustpilot

Great store and amazing staff

Frequent visitor of the Simply Pleasure Exeter store. Great products, great service and very knowledgeable staff. The store is bright and the staff very welcoming. highly recommend this company

Flick

Trustpilot

Best customer service

Went into the bournemouth shop for the first time and didn't have a clue what i was looking for. There was a super helpful lady who steered me in the right direction. Really went out of her way to take time explaining things to me so thankyou! Extremely helpful staff but without being too pushy. Exactly right in my book! The selection of products is amazing, would definitely recommend for beginners and experienced people, they seem to have it all!

Tom Clark

Trustpilot

Excellent experience in the soho branch…

Excellent experience in the soho branch today. helpful team and incredible choice. Frist class store!

Jade Elizabeth

Trustpilot

Amazing selection, advice and bargain prices!

Purchased some products from their website, was such a great selection, and I got some amazing quality toys for a great price. I spoke to a lovely lady on webchat and she gave helpful advice on what products to choose and explained them in detail. Quick and trackable delivery too. All round 10/10 experience. Will defiantly be my number 1 website to shop at for these products! đŸ™‚

Kimo Brown

Trustpilot

I am very upset with this company

I am very upset with this company! I saw a charge on my card that I did not make to them and disputed the charge. Simply pleasures lied in the response stating I purchased from them and that whatever was ordered was delivered. THEY KNOW NOTHING WAS SHIPPED TO ME AND HAVE HAD MY MONEY FOR 3 MONTHS MAKING EXCUSE AFTER EXCUSE FOR WHY MY FUNDS HAVE NOT BEEN RETURNED. GIVE ME MY MONEY BACK!!!

Najma Davies

Trustpilot

Highly recommend

Had a really positive experience with simply pleasure. Have used them several times. Discreet packaging which is a must with a busy household, great prices for good quality products. I have been exceptionally pleased with the products I received and can't fault them. đŸ˜‰ I did accidently duplicate an order which customer services rectified when I spoke to them. They were really helpful and I will continue to use them.