The description of the product supplied was incorrect which meant it was not fit for purpose. For hygiene reasons it can’t be returned. They have not replied to my email complaint or published my 1 star review on their website. I won’t be buying from them again.
Highly recommendable Products but also a very professional Customer Service Adviser - Richard - was extremly helpful to solve my problem which probably took him some time to solve. Thanks very much for all the help, will buy some more items for my wife's birthday but also will recommend your company to all our friends
Not often I write a review ,but the customer service I received from simply swim was fantastic. Daughter just moved to uni halls in Scotland and needed new bag. I was worried about send to university accommodation. Swim bag was delivered on time and quickly. Had a query and spoke to customer services who called me straight back . Fantastic service ! Will definitely order from here again
I was looking for a swimming trunk in plain black and Simply Swim was the only store with a fairly good selection. I ordered three different sizes because I was not sure which one would fit me best and because none of them did, I ordered two more. I did this knowing that they do "HASSLE FREE RETURNS ON ALL ORDERS" as it's stated on the main page, in all caps and bold letters. But it wasn't to be like that...while the return was indeed hassle free, it wasn't free and surelly not on ALL ORDERS. At Simply Swim returns are free ONLY if you take store credit for the items you send back, if you want a refund, then you need to pay to return the items. Ok, fair enough, even if this is not what was stated on the main page. At least it says in the Return and Exchanges page about all this and mentions in bold that they can provide a Royal Mail label for £4. I decided to use another courier for £2.99. Because I had to return four pairs of swimming trunks from two orders, I put them all in one of the packaging left from the orders and sent back just one parcel. When it got time for the refund I had another surprise, apart from the not so free return, I've also been charged £4 for my second order because by returning one item, the order's value was now less than the required value for free shipping. I went back on the Return and Exchanges page and this time read thoroughly every paragraph...indeed, it says there about this new charge, so can't say much about that. BUT, why would you advertise on the main page that returns are FREE ON ALL ORDERS when they clearly aren't?! Returns are free on SOME occasions, but not ALL the time, like it was in my case. Also, why wouldn't you specify ALL returning costs in the same paragraphnand thus making it more clear? Also, why charge £4 for a large letter, when Royal Mail charges £2.70. Anyway, it's my fault for not having read all the Return and Exchange page, because after all, everything was mentioned there, but I do find this marketing practice of Simply Swim to be delibaretelly misleading, or at least surprisingly ignorant to common sense. Otherwise, Simply Swim seems to be a great online store for swim stuff and would recommend because of that, but with the mention to be careful when returning items.
Excellent service: my new TYR swimsuit arrived less than 24 hours after placing the order.
So impressed with Simply Swim, the staff were so friendly and knowledgable. A well stocked swimming shop with all the brands Speedo, Arena, Zoggs and Funkita for swimwear, goggles and all the accessories. Our daughter has just got into competitive swimming, so it’s perfect to have this shop on our doorstep in Reading.
I’ve purchase swimsuits for both my childrens from here. The quality. Selections and service is always good
Order was processed very quickly, unfortunately part of the order was missing. I contacted simply swim, they replied very promptly and sent the missing items immediately. They offer a good range of swimming accessories at good prices so I will definitely order from them again.
I ordered two swimming costumes a size bigger as I had been told speedo items are smaller. They were so, so small so I was unable to take them on holiday two days later and, because of work commitments unable to return them before my holiday. I now have two costumes that are completely useless to me. I feel there should be a size warning if they come up that small.
I purchased a swim suit & 2 towels. Sent swim suite back to be exchanged for another size. When it comes to the towels. Am very disappointed. They run colour out not just the first time standard wash but whenever washed or wet. At some point I had blue colour on my body. That's how awful they are. Nothing on the website when purchasing the towels says nothing about colour running out. All they talk about is how they good the towels are and dry quick. I call it false advertising coz what is said on the website and me the customer using the product are totally having different experiences. So sent an email to customer service asking for my money back since clearly the towels aren't the best. I received an email back from someone called James and this is what he said ..... Its standard practice to wash any new towels to ensure any dye/colour run so in this case we cannot accept a return. I now have go purchase towels else where coz these towels at simply swim are total rubbish. Total waste of money. All in all, is that I wouldn't recommend friends and family to purchase products from simply swim.
Had three swimming costumes off simply swim for my daughter and always had excellent value and service
Swimwear true to size.Excellent service from order to delivery.
The item was exactly as ordered and arrived in good time. However the cardboard box containing the lens ordered was damaged, possibly by the postman trying to push it through the letterbox. Curiously this morning I received an apology for inviting a review because I hadn't ordered anything recently.
Great swimming jammers at a great price. Quick delivery, good communication.
Excellent fast and efficient service Highly recommend
Brilliant prices and delivery
Great service. Goods I wanted were available and arrived on time.
Great products and service
Have ordered several items from this site. All goods as described and delivered quickly. Very happy with service
I ordered Speedo goggles which arrived as required and on time. I will use Simply Swim again.