Sara Quiroga
Love SkullCandy🖤💀
The team has been very helpful from the start. Unfortunately they couldn’t fix my original product but they definitely made up for it!
The team has been very helpful from the start. Unfortunately they couldn’t fix my original product but they definitely made up for it!
My warranty claim was handled quickly and fairly. I appreciate the Skullcandy team and the service they provided.
Wayne was respectful, did his job well and was very informative. I was very upset when I called but Wayne addressed all my concerns and I will now do business with skullcandy again.
Service was attentive, quick and provided the information I requested in a professional and courteous manner. I appreciated the service I received and would recommend them in the future.
They went above and beyond to help me definitely more than I expected they also kept in touch in a very timely fashion helping me with my problem I now have a replacement pair of headphones on its way
They are listen and understand the problem and they help us to the beginning at the end. I really appreciated the costumer service. Thank you!
I was wondering why I could not get my product that I file for the claim for with Skullcandy. You lied and told me that you're going to give me a replacement you never did instead of you give me my placement for the product or try to give me something close to the product you want to give me 40% off that wasn't right so I recommend anybody that have your product y'all all lies
everything went good
Andrie N was the representative that helped me sort out a warranty claim for my headphones! Very helpfull and responsive!!
I have a pair of Hesh 3 that broke after the warranty period was up and they couldn't replace but they gave me a 25% off coupon for a new purchase. I was glad they were able to do anything for me.
Just dont! Bad product and Awful customer service. Bought a pair of Dime 3's for my child for Christmas and two months (60 days) later one of the pair stopped syncing, charging properly, and generally playing up. Mistakenly assumed it was just a glitch or would be a simple return (it's Skullcandy UK) so I bought a second pair for them while sorting out the warranty return on the first. WHAT A MISTAKE! 10 days and numerous emails/forms/replies and Skullcandy still hasn't managed to send me a simple address to return the 1st pair to. On top of that the 2nd (replacement) pair are now doing a similar thing, one of the pair won't charge, or charge's and lasts 30 secs, won't sync properly, or tries to sync all the time. With one warranty claim still ongoing I don't think I can face bothering with a second. UPDATE: Lovely email from SK's "amazing customer service" apologising for all the issues and bad replies, letting me know they have updated my warranty status, they are going to send me a separate email with Freepost option, and a voucher code to get a new SK item..........and yet have failed to send an email with any of these things.
The only thing bad about the earbuds was that the buttons to make the volume higher and lower, pushing it is hard, other than that the product is really good. Definitely recommended!
Leng made the process straightforward and easy! I had an unusual situation with a pair of your headphones that I enjoyed quite a lot. Bought them in the UK, got home to the US, and had the headband snap violently and suddenly while putting them on. They got me taken care of, answered all of my questions, and made sure I got a replacement in what was probably the simplest way for all involved. Really appreciate all their hard work and professionalism, and how reassuring they were. Keep rocking guys!
Absolute waste of money!! Charge time over 2 hours, plays for about half an hour and needs charging again. If I lean down the signal goes if I’m to close to the floor and then they cut out. Wouldn’t buy skull candy again
Eugene was very helpful in my decision to buy some new headphones. I’ve had every Crusher to date except the Anc 2s & now i can finally afford them thanks to Eugene’s Customer Support
I have 2 headphones of SkullCandy. One headphones hinge broke and I reached out to skullcandy via the contacts tab on the website 2/3 times, and didnt recieve a response. The second headphones ear pads are coming off but i dont know how to replace/repair it. I dont want to contact skullcandy again via the website. Does anyone have a suggestion of how I can resolve my issues?
Jerwin was extremely helpful with helping me process a return/refund. I had a complex problem and Jerwin helped me with it while being supportive and understanding. I am happy with the resolution.
I got the information I needed to fix my headphones, and it was a quick and easy process to do and they were very kind and helpful.
Quick service, very kind and helpful, would highly recommend
I am LOVING my new Crusher Evo wireless headphones! Love the shade of purple, the comfortable feel, i like that there are actually buttons to push and not just a touch sensor. I paid for 2 day shipping, which I normally don't pay for so i was unsure how it actually worked. I reached out to Skullcandy and they were gunna resolve my issues with no problems at all; however i was then told it means 2 day shipping after it actually ships not 2 days from when you put the order in. I was amazed at how fast the responded and how willing they were to fix the problem and be apologetic (even though it was a misunderstanding on my end). I will say i have ZERO complaints about my product! Thank you so much Skullcandy! My son loves them, mostly because of the bass. And my husband enjoys them as well.