Bad experience with these guys. I bought a Wilier bike and a crack appeared in the top tube within first year of purchase. I was referred to Wilier to claim on their 5yr warranty but the manufacturer rejected it saying the crack was caused by a clamp or a bike rack. I don't own any such equipment and believe the crack may be result of poor carbon construction. Wilier took a photo that showed "clamp marks" but no such marks are visible on the frame nor can you feel them. Despite my appeals (after happily taking my money) Slane weren't at all interested in my case - basically hiding behind the manufacturer's spurious decision. I don't trust the frame to spend money fixing it. I wouldn't buy Wilier or any product from Slane again.
Great helmet. Old model but good price. Quick delivery. Happy.
Got the product I wanted quickly. However, service was let down by communication. The first I heard back from Slane Cycles was the Trustpilot review request. I did not receive (email) order confirmation or despatch advice, my order was showing as 'pending' on the website. I called and emailed asking when it would be despatched but no response. I will probably buy from Slane Cycles again, but please improve the communication so I can go with 5 starts next time.
Wanted new carbon wheels for road bike, liked particular set of Mavic wheels and saw Slane Cycles had great deal on them. Had couple of queries over spec / suitability which Paul at Slane Cycles promptly clarified and advised me on. Went ahead with ordering and had a great experience; excellent contact / customer care, shipping was quick & wheels arrived in perfect condition - even had some extra padding in box by Slane Cycles, which helped protect during transport. Overall very pleased with the wheels, great price and simply excellent customer service from Slane Cycles team. Would recommend and buy from them again hopefully.
When I missed the cut off for next day delivery they called me to discuss my options. Given it was over the weekend, I decided to use their standard mailing instead and they refunded the next day charge immediately.. the product arrived as expected.. can't fault the customer service..
I don't know what happened to my tiny brain when I placed an online order through Slane Cycles, but I ordered the wrong wheelset. Commonly this would result in much worry and grief. Not the case with Paul and his colleagues!😊 I called from Tucson Arizona, yes called, and I described my mistake to the gent who answered, then was transferred to Paul. We had a nice chat & he told me he'd take care of it. His demeanor gave me confidence that my desired wheelset would arrive. He followed up with me, too. I'm now enjoying these supersweet & fast wheels thanks to the extra effort of the good folks at Slane Cycles!🤠 🤜🤛
Second time I’ve used these guys. Easy to order and super fast delivery.
Slane cycles did an excellent job delivering my Colnago frame and groupset all the way from Belfast to Canada. The packaging was enough to keep everything safe: the frame was well protected and all the groupset boxes were taped to avoid things moving around in travel. The prices were definitely competitive and worth the wait time, even with import duties. Nowhere in Canada I would have been able to get these cheap prices. Also, the frame was rare enough, only Slane had it in my size. Communication with Paul and the team was very fast and they answered all my questions. Paul and the team accepted my international money order, ensured the groupset was the correct fit for my frame (corrected a mistake I made in the order and asked me about it) and included a headset and stem spacer for free. That was excellent service. Slane is highly recommended and I would definitely buy from them again despite the distance. Thanks!
Been looking for BSA Campy PT cups for ages. Found it here!
I received excellent service from Slane cycles and wouldn't hesitate to buy from them again. They were considerably cheaper than elsewhere, 30% less than Amazon. I did have to make an enquiry about the progress of my order, but received a very promp response with the delivery upgraded to make sure it arrived as quickly as possible.
Quality item, excellent service, well packed and fast delivery
Transaction very smooth & delivery super quick, would certainly purchase from here again.
Always friendly and lots of good items!
Great and prompt service
Excellent service and communication. Also good prices Many Thanks
Waiting for my delivery
So a week after ordering this item the Post Office tracking link says they are still waiting to receive the item from Slane Cycles - so I am going to have to chase this up. Not good enough
Vampag chain arrived
Excellent price, good communication, fast free shipping.
First time i've dealt with Slane Cycles & service was impecable. Goods arrived very promptly with no fuss. Would use again.