Dave Williams

Trustpilot

Bad experience with Slane and Wilier

Bad experience with these guys. I bought a Wilier bike and a crack appeared in the top tube within first year of purchase. I was referred to Wilier to claim on their 5yr warranty but the manufacturer rejected it saying the crack was caused by a clamp or a bike rack. I don't own any such equipment and believe the crack may be result of poor carbon construction. Wilier took a photo that showed "clamp marks" but no such marks are visible on the frame nor can you feel them. Despite my appeals (after happily taking my money) Slane weren't at all interested in my case - basically hiding behind the manufacturer's spurious decision. I don't trust the frame to spend money fixing it. I wouldn't buy Wilier or any product from Slane again.

Willy Stroker

Trustpilot

Met Trenta Road Helmet

Great helmet. Old model but good price. Quick delivery. Happy.

Mr. Christopher Sweetapple

Trustpilot

Communication needs to improve

Got the product I wanted quickly. However, service was let down by communication. The first I heard back from Slane Cycles was the Trustpilot review request. I did not receive (email) order confirmation or despatch advice, my order was showing as 'pending' on the website. I called and emailed asking when it would be despatched but no response. I will probably buy from Slane Cycles again, but please improve the communication so I can go with 5 starts next time.

Michael Murphy

Trustpilot

Road bike wheels purchase

Wanted new carbon wheels for road bike, liked particular set of Mavic wheels and saw Slane Cycles had great deal on them. Had couple of queries over spec / suitability which Paul at Slane Cycles promptly clarified and advised me on. Went ahead with ordering and had a great experience; excellent contact / customer care, shipping was quick & wheels arrived in perfect condition - even had some extra padding in box by Slane Cycles, which helped protect during transport. Overall very pleased with the wheels, great price and simply excellent customer service from Slane Cycles team. Would recommend and buy from them again hopefully.

Roddy macdonald

Trustpilot

Quick Resolution to potential problem

When I missed the cut off for next day delivery they called me to discuss my options. Given it was over the weekend, I decided to use their standard mailing instead and they refunded the next day charge immediately.. the product arrived as expected.. can't fault the customer service..

Michael S Friel

Trustpilot

I ordered the wrong wheelset...…

I don't know what happened to my tiny brain when I placed an online order through Slane Cycles, but I ordered the wrong wheelset. Commonly this would result in much worry and grief. Not the case with Paul and his colleagues!😊 I called from Tucson Arizona, yes called, and I described my mistake to the gent who answered, then was transferred to Paul. We had a nice chat & he told me he'd take care of it. His demeanor gave me confidence that my desired wheelset would arrive. He followed up with me, too. I'm now enjoying these supersweet & fast wheels thanks to the extra effort of the good folks at Slane Cycles!🤠 🤜🤛

Lance Mortimer

Trustpilot

Second time I’ve used these guys

Second time I’ve used these guys. Easy to order and super fast delivery.

Mohamad Iskandarani

Trustpilot

Great service despite distance Belfast to Canada

Slane cycles did an excellent job delivering my Colnago frame and groupset all the way from Belfast to Canada. The packaging was enough to keep everything safe: the frame was well protected and all the groupset boxes were taped to avoid things moving around in travel. The prices were definitely competitive and worth the wait time, even with import duties. Nowhere in Canada I would have been able to get these cheap prices. Also, the frame was rare enough, only Slane had it in my size. Communication with Paul and the team was very fast and they answered all my questions. Paul and the team accepted my international money order, ensured the groupset was the correct fit for my frame (corrected a mistake I made in the order and asked me about it) and included a headset and stem spacer for free. That was excellent service. Slane is highly recommended and I would definitely buy from them again despite the distance. Thanks!

Julien

Trustpilot

Good price on a hard to find BB.

Been looking for BSA Campy PT cups for ages. Found it here!

Greg

Trustpilot

Great service and value

I received excellent service from Slane cycles and wouldn't hesitate to buy from them again. They were considerably cheaper than elsewhere, 30% less than Amazon. I did have to make an enquiry about the progress of my order, but received a very promp response with the delivery upgraded to make sure it arrived as quickly as possible.

Wrinklieninja

Trustpilot

Excellent service

Quality item, excellent service, well packed and fast delivery

DAVID LEWIS

Trustpilot

Transaction very smooth & delivery…

Transaction very smooth & delivery super quick, would certainly purchase from here again.

B Calvert

Trustpilot

Always friendly and lots of good items!

Always friendly and lots of good items!

Ryan

Trustpilot

Great and prompt service

Great and prompt service

Eddy

Trustpilot

Excellent service and communication

Excellent service and communication. Also good prices Many Thanks

SEYMOUR GERSHBERG

Trustpilot

Waiting for my delivery

Waiting for my delivery

Simon

Trustpilot

So a week after ordering this item the…

So a week after ordering this item the Post Office tracking link says they are still waiting to receive the item from Slane Cycles - so I am going to have to chase this up. Not good enough

Andrew H

Trustpilot

Campag chain arrived eventually - took over a week. Slane are usually prompt so put this down to a glitch

Vampag chain arrived

James Hillyard

Trustpilot

Great experience

Excellent price, good communication, fast free shipping.

Captain K

Trustpilot

First time i've dealt with Slane Cycles…

First time i've dealt with Slane Cycles & service was impecable. Goods arrived very promptly with no fuss. Would use again.