E. RPellerin

Trustpilot

Customer Service at its Very Best

After several years without using my beloved desktop Smilebox program (due to the Adobe/Flash problem), I was overjoyed to rediscover it as a Web program. Unfortunately, I did lose hundreds of precious creations that had been made before the change but, such is life! Since getting in touch again with Smilebox, I have been pleasantly, expertly, patiently & quickly guided through the process of reopening my account with the program. Being in my upper 70s, these technological operations are not as easy as they used to be! Knowing that there are great teams, like the Maria & the Olha Teams to guide me through the process, I look forward to many more years of creating & enjoying this EXCELLENT company. Thank you!

Stacey Robinson

Trustpilot

GREAT service!

The representative was awesome in helping with my questions and she was quick to respond. However, it is really hard to discuss certain issues by email, and there is no option to call someone.

Queen E

Trustpilot

Quick reply to a query

I needed a receipt and was emailed one promptly. Thanks!

Kimberly Hackl

Trustpilot

Great customer service

I was having trouble with an invitation and the customer service gal kept helping until my invitation was perfect! I then ordered the paper invitation. Very pleased!

Nena Prakash

Trustpilot

Great service!

Very kind and quick response from the service team. Thank you so much!

Sharon

Trustpilot

Honest site with incredibly amazing…

Honest site with incredibly amazing stuff

Steph

Trustpilot

Shout out to smilebox for being Good…

Shout out to smilebox for being Good humans ! I had an issue with getting something together for my grand mother’s funeral and they stepped up and made it possible . Thank you so much smile box !

Edward Thomas

Trustpilot

Maria was very nice responsive and…

Maria was very nice responsive and quick efficient she handle my problem professionally and resolved my issue fast and totally satisfied my every request. She gave complete directions that was easy to follow and she followed up with me and she did what she said she was going to do. the service was the best I have had in a very long time. Thank you Maria keep the positive attitude. Thanks again Edward Thomas

Lisa Diffey

Trustpilot

I submitted an online request and was…

I submitted an online request and was so excited to have been replied to asap. Great service.

Daft Vader

Trustpilot

Don't trust this company...they want…

Don't trust this company...they want you to start a subscription you will forget.. Sneaky,. You are attracted to the free card offer but then you are presented with a subscription menu..when all you want is a one off card... AVOID..

Jan Tucker

Trustpilot

Customer Service Incredible Help

I recently had an issue with a completed creation but could not download my music to have with my slideshow. I wrote to Customer Service and they gave me guidelines but still had no luck in downloading my song. I wrote to customer service again and Olha replied promptly and she told me that she had downloaded the song for me. That particular service exceeded my expectations and I was able to send a long awaited creation to the family. So wonderful to know customer service staff are there on hand to help.

Shelley Arnold Toomalatai

Trustpilot

Excellent customer service

My experience with your Customer service department was excellent! My issue was handled promptly and professionally...thank you Maria

Patricia Chalifour

Trustpilot

hints and tools to improve creations

Quick reply and pertinent response

Sherry Emery

Trustpilot

GREAT service department

I was really surprised at how fast their response was to the several emails I sent - and how quickly they resolved/helped me with my problem. VERY courteous.

Mary E Herron

Trustpilot

Appreciate The Patience

I really like the ability to be able to send a short slideshow. I’m 76 and did this about three years ago and I’m trying to do it again and I have forgotten everything!!Maria has been very patient with me and I’m almost to the end but have not quite got it launched yet- but she’s been very very patient. I plan to send these a couple times a year now as they are fun, once I have mastered it!

DGL, Customer

Trustpilot

Quality product and service

Quality product, and Customer Service very responsive when an issue arose.

Lesley S

Trustpilot

Great Support

Hello- Thank you for being timely and answering my questions quickly. Appreciate the support!

Georgia girl

Trustpilot

Smilebox has great customer support

Smilebox has great customer support. If you send an email explaining the specific problem, they will go out of their way to help. In my case, I found some recent changes made the site less user friendly. Smilebox found a good solution for me and said they would review their policies. I was pleasantly surprised by their personalized approach.

Cindi H

Trustpilot

ISSUED QUICKLY RESOLVED

I recently ran into a problem with my Smilebox billing. I submitted a report and quickly received a response from Maria of Smilebox. Iʻm very grateful that Maria was very understanding of the situation. She offered a resolution and asked if that would be acceptable to me. I agreed to her resolution suggestion and Smilebox promptly followed through. The issue was resolved quickly, professionally, and happily. Thank you, Maria and Smilebox!

Georgia girl

Trustpilot

Smilebox cares about their customers

I have used Smilebox for years but got busy with other things the past few years. When I returned this year to create a slide show for my mother's 100th birthday, I was dismayed about a few changes to the site. I wrote customer service outlining my issues. Instead of getting a routine answer stating policy, I received a sincere attempt to resolve the problems. And I was told that they would review their own policies to see if they could make them more user friendly. I was more than satisfied with the customer service I received.