HD25

Trustpilot

Poor quality

It is easily one of the best electric brushes I have used, delivering very good performance. Design and functionality is well thought of. However, the quality of the product itself is not up to point. I purchased mine in Nov23 and the brush broke down in Feb24. Despite full charge, it wouldn’t turn on. Sometimes, erratically turns on and off. I have read similar complaints elsewhere. Contacted customer care who arranged a replacement. Three weeks later, I still had not received the product. So I got frustrated and requested a refund altogether. It’s a real shame for a brand that could become the market leader but without a robust product they won’t be able to convince people to move over from OralB and Philips.

Rose

Trustpilot

Great products

Myself and my family all have the electric toothbrush. My son uses all the whitening products. The products are five stars and i would definitely recommend to a friend . I had a slight problem with a delivery lately I would like to give special thanks to Fiona . After dealing with someone else who I found beyond difficult, Fiona sorted it all out fairly in minutes .

Gill Wing

Trustpilot

Over-hyped and under-delivering

The strips made no perceptible difference, I'm afraid!

Therese+O%e2%80%99leary

Trustpilot

Best customer service …

I recently bought a sonic toothbrush and was really impressed with quick delivery and packaging. I had a problem with charging the toothbrush and got in contact with customer support. Fiona was extremely helpful and when the problem wasn’t resolved sent me out a new toothbrush with no hesitation. The customer service is second to none. My emails were answered promptly and Fiona went above and beyond. It is the best company I have dealt with.

Lydia

Trustpilot

Overall, it is a good product. I am an environmental and material specialist in Dublin

Overall it is a good product considering that Hydrogen Peroxide is generally banned in most European countries, the legislation is saying products using over 6% Hydrogen Peroxide are illegal. although in Spotlight Oral we don't know the percentage we can only guess is probably much less than 6% (probably 0.1%) . But anyway, as I said I appreciate the innovative product, what I don't understand is why the formulation has changed recently. I actually preferred the old version (thick paste with no blue specks/ particles). The new formulation is much thinner and has blue particles (usually these particles are polyethylene/ plastic derivatives). Is this the case? Also, it would be nice to consider a fluoride-free formula, as more and more users are looking to eliminate this compound from their daily usage.

Miss Anne-bryony Fields

Trustpilot

It really works.

I bought the sonic brush and whitening pen and received my free gift and I’m so happy with my purchase. Packaging is stunning. Felt like a treat opening the boxes. The toothbrush in rose gold looks and feels really high quality. Comes with three heads, head covers, fab travel box and concise usb charger. Three power settings and brush is on a timer for each section of mouth. The brushing experience is another level and with normal toothpaste my teeth were instantly whiter just after brushing on the whiten setting. I haven’t used the whiten pen yet. The gift I won’t spoil for you guys but it’s a real gift! Full of gorgeous full-size products and packaging is fab. Let’s just say every product in the box is high end, expensive and everything is something you’d want and use. I would 100% recommend them to everyone. Bravo

Nikita Gordon

Trustpilot

Fantastic customer service from start…

Fantastic customer service from start to finish, highly recommend. I delt with a girl called Fiona that went above and beyond.

Customer

Trustpilot

Useless

Got the water flosser it’s totally useless only sprays for a few seconds until the water is gone

Liudmila Mircevscaia

Trustpilot

Guys please not spend your money on…

Guys please not spend your money on these products very frustrating. I bought a spotlight water flosser on sale 89.95 it’s useless the tank it self has capacity not even 50 ml of water is extremely small amount, not enough even for half jaw, the power of the device very weak. And you can’t even return or exchange it after all, shame on “dentists” that created this product probably to have more clients for teeth extraction, and bloggers that advertise it before using it. Better to buy waterpik or Philips it’s more expensive but at list you will be able to use it. Spotlight water flosser is useless it won’t work even on kids. Don't buy it please.

Ciara O'Donoghue

Trustpilot

Faulty toothbrush

I got a toothbrush as a present not so long ago but the metal bit started to loosen and it wouldn’t go tighter causing the toothbrush not to work properly. I got onto customer service and explained and sent a video and they gave me recommendations but didn’t work and told me to get back to them if there was no change. I was dealing with Jacqui who couldn’t have been more helpful and was so quick with responses and there is now a new replacement coming in the post. Jacqui was so helpful and efficient providing quick and excellent customer service. Thank you Jacqui!

Jin

Trustpilot

Produit non compatible avec prise française

L'achat s'est bien déroulé et la commande livrée rapidement. Cependant, il n'est pas précisé sur le site que le chargeur de la brosse à dent électrique n'est pas compatible avec les prises françaises...Je ne l'aurais pas acheté sachant cela. Le site commerçant propose un portail EU donc il aurait été judicieux de proposer un adaptateur pour ces pays destinataires.

Vicki

Trustpilot

Excellent Customer Service

I had an issue with my Spotlight Flosser. I contacted the company and had another one mailed to me so quickly. I was very impressed with this level of customer service and care.

Fiona Sheridan

Trustpilot

I love all of the spotlight oral care…

I love all of the spotlight oral care products and have been using the toothbrush, toothpaste, whitening strios and whitening pen. I recently purchased the LED teeth whitening kit. I've used it about twice and unfortunately the blue light keeps flashing and it won't turn on. The button doesn't even click. I can't seem to find any trouble shooting advice on the website. Just wondering what it might be. I've charged it to see if that makes a difference but it's still just flashing.

Lorraine Mccarthy

Trustpilot

Whitening toothpaste

Would not purchase the whitening toothpaste again. Expensive toothpaste and saw no difference in whitening teeth. My sister also purchased this and thought it was useless also. Don't waste your money.

Belinda McGrath

Trustpilot

First of all I just want to say I love…

First of all I just want to say I love the spotlight sonic toothbrush. It cleans my teeth so well. Couldn't be with out it now. Secondly I just want to say that their customer service is fantastic. I was dealing with Fiona and she dealt with my issue so amazingly. She got back to me super fast and she was so professional and efficient. If I could give 10 stars I would 👌

Laura

Trustpilot

Amazing customer service

Amazing customer service! Fiona was very nice and made my experience go from good to superb! 1000% recommend these guys

customer

Trustpilot

Haunted water flossing gadget

I was very very happy with my water flossing gadget until it began to start of its on volition! I mean it switched itself on in the middle of the day or worse the middle of the night. It only happened three times but have kept it downstairs just in case. Apart from that it is a great piece of kit for cleaning the gaps in between the teeth.

Katie Clarke

Trustpilot

Great customer service

Fiona in customer service was so helpful and responsive. They replaced my faulty toothbrush with a brand new one - it arrived within a day!

Nora Murrin

Trustpilot

Excellent fast delivery

Excellent fast delivery

Alijkelly

Trustpilot

Whitening polish that really works

Was reading alot online about the whitening polish, said I'd give it a go. After using it a few weeks idefinitely see a big improvement with my teeth. Delighted I found this product and will most definitely continue to use it.