Good products, appalling direct marketing tactics.
The products are actually great but I have to write a review regarding the company's direct marketing activity, because it's ridiculous and unacceptable.
They generally offer discounts quite regularly and I made a repeat purchase of toothbrush heads and whitening strips after receiving an email offering me up to 40% off in some kind of pre-Black Friday offer.
Within 24 hours of making that purchase I received an email telling me I could now make a purchase from them with up to 50% off, and in the 3 week period that followed I received over 40 emails and around 7 text messages from the company offering me 50% off, or in some cases 50% plus an extra 10%.
Not only is this an unacceptable amount of times to be contacted in a 3 week period, but it's also a really bad marketing strategy. These are not impulse buy products, they are something you buy when you need to replace them, and obsessively emailing your customers telling them they could now buy the things they've just bought from you at a lower price actually just pisses them off.
I emailed the company about this and, ironically, have had absolutely no response, but of course they have continued to bombard me with marketing emails and texts offering me 50% off the products I just bought at 40% off.
I've now blocked their number and unsubscribed from the emailing lists, which I would have preferred not to have to do because we should be able to sign up for marketing emails without being literally harrassed by a company.
So - by all means buy products from Spotlight Oral Care, they are good quality and effective, but I would advise against giving them permission to contact you with offers because they absolutely abuse that permission.
