customer
Great quality dresses, excellent customer service
I love the quality and fit of the dresses. I bought dresses in multiple sizes and I was able to return those that didn't fit without any issues. Excellent customer service too.
I love the quality and fit of the dresses. I bought dresses in multiple sizes and I was able to return those that didn't fit without any issues. Excellent customer service too.
Really beautiful dresses and great customer service communications. Would definitely recommend. Amazing for bridesmaid and wedding guest dresses.
Great quality bridesmaid dresses well made with a lining underneath . I do need to also make a special mention to the communications team , very prompt with replying back and couldnt do enough to help me out with what i needed. Will be certainly using/recommending this company again x
Really great customer service, the Royal Mail lost my returns parcel which was really frustrating, and although this was nothing to do with TFNC, they were really helpful and were able to provide me with a credit note. This was despite them not receiving the returned goods and essentially losing out on revenue. I will definitely use them again!
Once again customer service has been absolutely amazing, they’ve helped me to sort out and fix an issue of my own making. Always super helpful and really responsive! Nothing is ever any bother for them!
Great communication and help when I needed another size ordering. Though at the time there wasn't the size I needed, when another customer had returned the size I was after, they informed me and communicated really well with me about how I can reorder and when I would be able to do so! Really polite at all times and happy to help! Thank you very much! (Very happy customer)
Great customer service, quick responses and really helpful with answering all my queries
Beautiful dress but way to long for a shorty like me , excellent communication and quick response from Tfnc regarding my return ⭐
Fantastic customer service! And went above and beyond to ensure I was happy. Thank you!
Refund process is awful. No refund from 3 weeks ago. No update, had to chase to see if they had received the parcels, and now having to chase for my money. 3 weeks later and to the date they said it would be in by, still nothing.
Shocking customer service and unwilling to return £200 to me for dresses I have sent back. I had to chase to hear if they’d received my return. They confirmed they received it on the 3/10. It’s now the 25/10 and I still haven’t received my money! Avoid buying anything from them unless you want to be out of pocket!!
I returned 6 dresses as they were too long for my bridesmaids. I had no confirmation it arrived back to the warehouse. I had to email them multiple times about my refund and it has been 3 weeks and I am still waiting. They have finally got back to me and are now saying I didn't return one of the 6 dresses. This is absolutely disgusting. I returned my entire order and I am still waiting for the refund which is just over £250. Shocking customer service.
I have had exceptional customer service from TFNC, cannot fault them. Quick delivery times and very good quality products for the price tag! I have bought my bridesmaids dresses from them and will be buying future dresses from them too. Thank you! Andrea xx
I had ordered some sizes of a particular bridesmaids dress but one of the sizes I needed was out of stock. The customer service team were so helpful in tracking down a dress in the right size and letting me know it was ready to order. Really good service and the dresses that have arrived seem to be lovely quality and all true to size.
I ordered 2 of the same dress that were different sizes, as a possible bridesmaid dress. The dresses, although they were meant to be the same, did not match in colour. Many of the threads on the dress were loose and some had come off altogether. Very poor quality dresses. I returned the dresses 3 weeks ago and have not heard from TNFC London or received any discount. It was expensive to return the dresses and the cost is not covered. I will never order from this site again and recommend shopping elsewhere!
the dresses i ordered in sage were far darker than a sage colour but the dresses were beautiful, i sent them back by royal mail tracked and heard nothing so emiled the company and they checked and said they were delivered and the refund should be with me by 12th sept if not email them,i shouldnt have to email, its now the 10th and not had a refund so hoping i dont have to chase the company on tuesday , i paid by paypal so im hoping its returned the same way as 3 weeks as in working days, along time to wait for a refund,i cant buy dresses untill the money is back in my account
Excellent experience!! I found my dream bridesmaid dresses on the website and was lucky enough to be able to order them all at once with no hiccups at all. All dresses were true to size which is fantastic (and rare with most brands) and I had contacted customer service as I had some additional questions. They were super helpful and answered all my questions within a day. Would use this brand again and again.
Needed one dress to match the other bridesmaids as one had gone up a size. After weeks of being out of stock I emailed and they went above and beyond and found the last one for me to purchase. Saved me so much stress!
Excellent service, I emailed them as the size I needed was showing as out of stock they replied in a day and advised they would check in the warehouse, the next day they emailed to say they had found one. Super helpful and responsive
Company went above and beyond to find the sizes I needed - absolutely fantastic, thank you so much!