Unfortunately the product we purchased wasn’t quite right for us (although evidently very well made) so we returned, however I would recommend Little Green Sheep for their amazing customer service! I dealt with two seperate advisors via online chat, both were incredibly helpful and their customer service skills were wonderful. Thankyou so much for making everything an easy experience for us 🙂
Excellent customer service
Very good customer service
I was emailed back very quickly and the matter was resolved immediately thank you.
The protective mattress sheet is perfect. it is beautifully made and doesn't feel like a waterproof sheet at all - no crinkling sound! I had one little query regarding my purchase which was resolved very quickly. I can not fault The Little Green Sheep company at all. Thank you.
I’ve recently had a slight problem with an order I placed (which is very rare as I’ve ordered numerous times from this company). I was back and forth emailing a “Ben Harvey” who was friendly, professional and resolved the issue straight away! This review is a just a thank you for that as normally when having a “complaint” so to speak, it’s a lot of back and forth, whereas Ben was very quick to respond and I had a replacement with me by this morning!
Great customer service from the little green sheep. Thank you to Ben Harvey in particular who sorted my order out quickly and efficiently. Many thanks!
Ordered a custom made mattress to fit carrycot, which requests a template. I thought it would be best to send the foam mattress as it was exact size and lightweight to post, not knowing this wasn't an acceptable format. Had a few issues arise due to this with customer service team, but they worked with me to resolve this and overcome the issue. Subsequently they have updated the website to be clearer for future customers. I now have a beautiful handmade organic mattress for my prams carrycot, which without the templating service would not have been possible 🙂 Ben saved the day by stepping in and providing excellent customer service after a rocky start!
Great customer service. Demi was extremely helpful and prompt in sorting out my order for me!
Demi was very helpful!
I had an issue with my order which was processed through another company online. When i called customer services I spoke to Ben Harvey who was extremely helpful despite there being a terrible line. He took my details and emailed instructions on what I needed to do next. Following this I received the order the next day 🙂 He was very helpful and I am really happy with my order.
Ordered online bit of a hic up with it but all arrived eventually thanks to Ben .
My mattress was delayed (lost perhaps) with the courier DPD. I emailed little green sheep and a nice lad called Ben Harvey helped me and sorted out another one within the day 10 out of 10 service. Very happy would shop again
Our granddaughter is super happy with her lovely, comfy new mattress and I’m really grateful for the great customer support and the fast, considerate delivery. We’re so happy there’s a shop where we can buy the best for our children and grandchildren over the years and will continue to recommend to others. Thankyou! 💕✨
Absolutely furious with this mattress company! I've been stuck with the wrong mattress for two excruciating weeks, and their incompetence is beyond infuriating. They can't seem to resolve the issue, and I strongly advise against wasting your time and money with them. Very incompetent people works there non of them can sort anything!
Beautiful products and absolutely fantastic customer service and aftercare. Holly has very kindly and without question helped me with a slight issue I had. I wish all products were so well made and companies so dedicated to quality and customer care. Thank you Little Green Sheep and in particular Holly.
Very good customer service with regard to a replacement part required.
Demi was so friendly and helpful - the perfect customer service - thank you!
We ordered two single mattresses. They delivered the wrong size, and the service from that point was terrible - completely ignoring my requests to make the exchange easier and putting the onus on me and the delivery company to sort out.
So kind and helpful. Demi went above and beyond in customer service.