Uses DPD Local. In this case, the first warning of delivery and only option to reschedule was given less than an hour before the driver arrived. The parcel wasn't at the shop listed in the email and there is no option to re arrange delivery. I posted the wording above 3 days ago. According to the post office, the parcel arrived the next day. I would like to respond to the reply posted below by pointing out the following. This sort of issue is why any retailer relying on DPD Local deserves a negative review on the first failed delivery. No need to contact customer services would have ever arisen had the retailer been using a competent courier service. This was a decision of the retailer and formed part of my buying experience. They therefore must accept that it is fair grounds for review.
I PURCHASED 25LT BILT HAMBER SNOW FOAM AT A PRICE I COULDN'T GET ANYWHERE ELSE. FREE DELIVERY, FULLY TRACKED, WAS SUPER FAST, ARRIVING A DAY EARLIER THAN PREDICTED. WILL DEFINITELY BUY FROM ULTIMATE FINISH AGAIN. THANK YOU. HAVE A MERRY CHRISTMAS AND BEST WISHES FOR 2024.
Great company to deal with with prompt communication. Excellent products on offer and fast delivery.
Bought uf snow foam and cannon. Cannon did not work so contacted them next day and within 24hrs a new one was delivered. Fantastic service. Definitely buy from this company again. A.Spooner
Very good company that I have known for several years. They are responsive to any problems. I can buy with peace of mind. Highly recommended.
All arrived as per delivery time and well packaged, thank you
Good product, competitive pricing and great delivery
The Gtechniq product is one of the Car care items I buy from them- The product is very good as is the service and support; if I want to ask a question - they are true professionals
Excellent service...great range of the latest products...fast free delivery...will be buying more stuff soon... thanks
Delivered on time, everything good quality and great finish.
Got everything I wanted as normal and at a reasonable price. When I had my car first professionally detailed they tell me everything I need to maintain car & here they have it. Quick delivery also, out next day.
No complaints at all. Had a few orders from here, always delivered promptly and prices are competitive too. Initially they sent the wrong triggers but once I’d highlighted they didn’t fit the correct ones were with me the next day. Excellent and refreshingly they’re not afraid to pick up a phone and speak to you! 5 stars thoroughly recommend.
I recently had my car wrapped and spoke to these guys at length about which products were safe to use. One of the products I purchased ended up leaving spots in my car which have cost me a lot of money to remove and they they are no completely out. After speaking to them on multiple occasions they try to distance themselves from any responsibility because they didn't make the product and simply sell it. However, at a later date in a telephone conversion they made me aware of the same case it happened to someone else with the same product. They are a business selling products and making money from it. They have a duty of care in my option and cannot distance themselves from all responsibility, especially when they I've spoken to them about it at length on more than one occasion asking what products are safe, and especially since they knew of an instance where it's happened before. I have also found evidence of other people on youtube using the same companies products saying they are struggling to remove haze from their car with them. It's clearly an issue and they are responsible either entirely or partly. I simply cannot recommend any company who fails to advise you correctly which results in damage to my car and then distances themselves from all responsibility. 1 star is too much, it should be a negative star!
Great advice followed by fast efficient service. If you are new to detailing make sure you ask fully about using the product before purchasing. I highly recommend UF.
Unfortunately I need to leave a negative review. £133 order, but 1x £8 item missing. Emailed on day of receipt, day after receipt and emailed for a third time 4 days after receipt - no response from sales@, info@, warehouse@ or carcovers@ email addresses. EDIT: Update. Missing part now received. Find it comical that the proposed resolution is for me to call the company, rather than the company investigating why they are not receiving any of my 3 sent emails at the 5 email contact points. Company should investigate their email system as an urgent issue, may be missing many other order requests, complaints, queries, technical support, marketing requests, etc.
As always quick order processing and delivery. Been using UF for a few years. The UF range of products are great too.
EXCELLENT SERVICE AS ALWAYS
Prompt, well packed delivery. Quality products and competitively price too! Good updates on despatch and eta too.
The items ordered were despatched and delivered unbelievably quickly.
Well packed and arrived on time. Thanks