I recently used watchbox to purchase a high end watch. The transaction turned out to be a bit tricky (no fault of either party it was the banks!) but Victor de Narp was brilliant throughout as well as extremely patient! Highly recommend and once again thank you Victor!
My experience of using Watchbox for my latest watch purchase was nothing short of excellent. The team's knowledge and enthusiasm about watches made the process not only informative but also truly enjoyable. The attention to detail in ensuring the authenticity and quality of their timepieces gave me complete confidence in my purchase. Watchbox has set a new standard for me in luxury watch shopping.
Bought a breitling from watchbox,and have had a great experience,watch is near perfect condition,
by far the best experience i ever had buying watches online ! and i’ve bought from everyone….definitely need to speak with ryan B he is a great salesman and contact person …i bought by first watch and realized it was a little small for me and they took it back a month later and i got something better …super fair and i highly recommend - paul ianna
J'ai acheté une Jaeger-Lecoultre sur le site et comme je suis méfiant sur les transactions complètement en ligne et que TheWatchBox a une succursale à Neuchâtel, j'ai demandé a voir la montre sur place. Ceci a été accepté. RDV a été très rapidement pris. La montre est dans un parfait état et correspondait à 100% à la description. Je recommande vivement.
Avoid Watchbox & Govberg. It pains me to write this, considering I've bought/sold with Watchbox in eight-plus different transactions (that I can count offhand) starting since the 2010's. Of course, as a repeat customer, you'd expect more than the client experience I describe. The long story shorter is that their team, from Client Advisor to their CRO, have convinced me that they're purely in the business of selling watches and not standing by their products/customers in any material way. Facts of the situation: -I sold them a watch I purchased directly from the manufacturer (after they appraised it at top dollar and in perfect working order). -Turns out the watch held more sentimental value than I realized, so I purchased the watch back from Watchbox a few months later. In between the time I sold it to them and I repurchased it, they serviced the watch as part of their process. -Two weeks into repurchasing the watch, I noticed a screw loose in the skeleton back, and the watch stopped working. -I contacted them immediately, and they provided instructions to return the watch to them, so I did. -They've had it for 4 months (3 months which illustrated disorganized processes) and are communicating they will not return it to me for another 7 months. Beyond the fact that they're comfortable with the watch being out of my possession for 10 months, they've shown little motivation to resolve this situation more agreeably. Unfortunately, this ordeal has also exposed significant gaps in their quality control and client services processes (e.g., the watch should have never left service in the condition I received it, and their support team should be more accurate/proactive in the updates they provide). Aside from my own history with them, I routinely referred friends and colleagues to Watchbox and, after this -- never again on either front.
Purchased a Tudor Black Bay 58 925 from Watchbox. They had two available at that point in time at different prices and in different conditions. The lower priced one was already covered in a light tarnish, which gave it a significant warmth. It was also on the distinct taupe NATO strap. The more expensive one had absolutely no tarnish on it, and was on a much darker NATO strap as pictured. I bought the more expensive one, as I figured preventing tarnish would be easier than fixing AND preventing. Well, Watchbox sent me the cheaper, more tarnished one. Watch is going back, but it's just gross how frequently the companies try to bait and switch.
Very odd experience. Received a call from someone trying to low ball me to purchase my watch. Was not communicative and said they would call back but never did. Really weird vibe.
Absolutely bad experience, try to sell a Grand Seiko, filled in the form with photos and all the details. Waited a week to get an email from a client advisor, ask for the details i've filled in and photos already provided when submitting the form. Waited another week to receive another email saying they are not interested. Didn't know they had that many watches to deal with on their website that needs 2 weeks to reject a watch.
Would never sell or recommend anyone else selling their watches to Watchbox. Once you learn how much of a margin they’re trying to make off each deal, you’ll be disappointed with them to say the least. They give low ball offers on every watch and then mark up by 50% when listing on their website. No wonder they never have any decent inventory (because no one in their right mind would sell at their offered prices).
This would be by second time dealing with the Watchbox and I couldn't be more thrilled. My compliments to Max Campanelli who goes above and beyond to make deals happen, fair, transparent, honesty and efficient. This will be my go-to guy moving forward without a doubt, both of my transactions with Max have been smooth and efficient, love Max approach no pressure and giving the best deal possible. If you're in the market to trade and upgrade your watch, The Watchbox and Max Campanelli is the way to go, forget the overpriced competitors and high-pressure sales. You get 100% Authentic watch and in great condition.
Sold my Watch, fantastic experience, great holding hand in the process. I totally recommend Layla Reslan and team. Many Thanks.
Absolutely horrendous experience! Getting my watch sent off was a breeze but everything else was slow and unprofessional. I was offered more than I asked for for my piece but after the inspection (which was only to take a few days but took 6; 1 day beyond when the deal should’ve been done in its entirety) they changed their offer and attempted to low ball me. After waiting yet another day beyond, they agreed to my price but then said it would take yet 2 more days to receive the back transfer form. I filled it out immediately upon receiving at 0830 but was told that it would be yet ANOTHER 24-48 hours before I’d they’d transfer funds into my bank. All told, I’m at 11 days with my watch being in their possession and 5-6 days beyond when this sale was supposed to be completed. Communication has been terrible, slow, and scripted as if these delays are commonplace. If this be the case, the rep can simply say this instead of, “We typically have it inspected and paid out in 3-5 days.” Honesty goes a long way, especially when you’re concerned with thousands of dollars of watch. DO NOT SELL TO WATCHBOX!! I was tempted to mention my rep by name… but I don’t think that’ll be necessary. TLDR: WATCHBOX may be legit but moves in the most shady of manners! Don’t sell your watch to them!!
I originally requested a value for my Breitling Avenger and after a week of waiting I never received a response. I was also considering to trade the Breitling for a Rolex they had on their website. I ended up contacting them to say I never received an offer on my watch and they told me they were not interested with no explanation. I decided on not even trying to but the Rolex from them.
Buying a good quality watch in COVID times can be a little difficult especially when there are so many options of businesses to buy from. Well today was my lucky day! Not only did I buy my perfect watch, but I was also able to buy it from a very professional client advisor Austen Tom. The website filtering made it possible for me to narrow down the watch I wanted, and the actual purchase process was incredibly smooth and personalized. Austen knew a lot about the brands and investments and was not just after the quick sale like most are. Austen never rushed me into buying the watch, was extremely knowledgeable, even followed by a phone call to personally congratulate on the purchase. The watch arrived in perfect condition just as described, with all of the accompanying cases and documentation. Simply superb experience!!
This has been a phenomenal experience from start to finish. Mr. Justin Sandusky and his team have given me hope that, OLD SCHOOL CUSTOMER SERVICE is still alive and well. These guys are an absolute class act and extremely easy to deal with! If you are thinking of selling or buying a watch, but have fear of the over night mail and direct deposit banking process, as I did, here is one customer that was made a believer. The website is easy to navigate, and 100% of everything they said, they were going to do, was done exactly as it was explained. Justin took the time to text directly and explain at which stage of the process my transaction was in, and from start to finish, it took 7 business days. Again if you are thinking of buying or selling a watch, in my opinion, there is not a more honest and easy to work with company out there. Thank You Justin Sandusky and WatchBox, here is one customer that will never go anywhere else!
Sold a limited Omega Planet Ocean. It was an excellent, trouble free transaction, and I got the best price in the market place for my watch. Highly recommened
The team at Watchbox from the content produced by Tim to the personal service from Jason Mane have been amazing. I have bought several high end time pieces from Jason and a couple entry level. He has been amazing and treated a $500 transaction with the same care and service as a $7,500 purchase. This team is amazing and will continue to get my business. Cheers, Brad
Looking to buy my first luxury watch - I was pretty nervous because of the size of the purchase. Found TheWatchBox and got connected with a rep named Bill who was super helpful and actually gave me some advice on different models when the one I was looking for wasn't available. Transaction was easy and the watch arrived quickly and in great condition. Very happy with the experience.
I had a great experience buying my new Omega Speedmaster from WatchBox! CQ was really helpful and walked me through my decision and found a way to get me my dream watch in my price range.